James Yardley Msc Cmilt Mraes Email & Phone Number

Epsom, GB

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Management of a set of North American stations including Chicago O’Hare, Orlando International and Washington Dulles in the United States and Montreal, Toronto and Vancouver in Canada.Responsible for traditional procurement activities in these stations including ground handling, cargo handling, lounges and user charges. Transformation Lead focused on.

London, England, United Kingdom

Responsible for the release of the RFP with suppliers for ground and cargo handling across the IAG network of destinations in North America, negotiation of pricing and contractual terms and drafting of contracts. A fastidious negotiator who has achieved substantial savings versus baseline and cost avoidance outcomes.Stakeholder management across five IAG.

London Luton Airport, England, United Kingdom

London, England, United Kingdom

London Heathrow Airport, England, United Kingdom

• Reporting to Regional Airport Services Manager, Europe and Russia, accountable for the Oman Air operation, a direct team of six, managing ground handlers, £2.25m OPEX and for meeting all safety, security and regulatory.
• Led and motivated the team, implemented new rotas and planning schedules, team and 1-1 meeting cadence. Improved team engagement through performance management and reviews.
• Oversaw training to ensure that standard operating procedures, regulations and directives were met to achieve a safe/secure operation.
• Developed improved standard operating procedures to deal with issues and crises including delayed flights, ensuring maximum attention and care was provided to all passengers with pace and efficiency.
• Turned around areas of non-compliance with contractual agreements and SLAs with vendors. Process, revenue and operational improvement projects:
• Reduced station overheads by £180k through supplier contract negotiations and simplifying/digitising otherwise inefficient activities. Led audit and Lean process improvement activities across the station.

London Heathrow Airport

• Oversight of a five daily 777-300ER operation with a maximum capacity of over 1,500 passengers per day
• Undertaking of company policies and procedures to ensure that passengers receive a consistent and industry leading experience when travelling with Cathay Pacific
• Close management of a team of 10 line reports; providing one-to-one support through regular meetings
• Promoting employee engagement and transitional leadership, actively and appropriately matching skills to enhance and improve the workplace
• Direct management of departure gate handling ensuring the safety and security of the departing aircraft alongside driving on the dot departure performance
• Problem solving a multitude of different IROPS situations, including aircraft diversion and technical delays

London Heathrow Airport

 Production of daily reports on operational activity and staffing levels, which are posted back to senior management. Attendance of daily and weekly meetings with senior management, supervisory team and customer airlines to tackle and solve operation difficulties, to disseminate information and to provide support for the different teams. Investigation.

London Heathrow Airport

London Gatwick Airport

PASSENGER SERVICE TEAM LEADER (MONARCH AIRLINES) - 2012DELTA AIRLINES TICKET DESK/GSC SWITCH AGENT - 2012PASSENGER SERVICE AGENT (THOMSON AIRWAYS) - 2010 - 2012

Master'S Degree Msc, Air Transport Planning And Management, Distinction

Modules: Air Transport Economics - Distinction Air Transport Forecasting and Market Research - Distinction Air Transport Management and.

Education record

Y166 Openings Starting With Law B120 Introduction To Business Studies DD131 Introducing The Social Sciences

Education record

Education record