James Vargas Email & Phone Number

Analyze and review test data using internal analytics and visualization tools to identify problems with autonomous driving vehiclesIdentified and reported bugs accuratelyCreated test cases for various driving scenariosCollaborated with cross-functional teams to ensure high quality of tests and documentation of potential issues or changes Mentored new associates to support with understanding of workflows and tools

• Efficiently identify and correct issues by annotating 2D imagery• Optimize existing processes in order to meet client’s goals• Skillfully analyze and remedy deficiencies by making 3D generated data• Communicate effectively in a team environment in order to increase productivity• Use comparative analysis to establish conformity throughout projects• Self QA designed tasks prior to completion

• Prepare media equipment for checkout; Demonstrate and check-out equipment to faculty, staff, and students; Check-in, test, and restock equipment.• Answer the Learning Technologies Emergency Hotline and assisting callers with the operation of our classroom equipment in emergency situations.• Perform routine preventative maintenance and minor repairs; identify, record and report equipment or facility problems. Stock projection booths with supplies. • General front-desk support, including answering phones, filing, typing, data entry, printing reports, sorting mail, and checking inventory levels.• Distance Education Support: Responsible for the technical operation of audio-visual, computing, and video-conference equipment, including set up and testing of video-conference, video cameras, microphones, audio mixers and media presentation equipment for distance education classes, web archived presentations and video productions. Make sure members of the faculty are comfortable with equipment and have the media tools needed for the presentation. Switch video cameras and audio-visual sources as appropriate. Monitor audio levels, correcting unwanted feedback or echo. Secure facility and materials after presentations. Identify, record and report equipment, software and facility problems. Perform routine preventative maintenance and emergency repairs. Responsible for good camera shots, clear audio and selection of appropriate images for the viewing audience.

• Provide support to 1500+ clients regarding applications, proprietary tools, desktop computers, printers, and personal devices• Troubleshoot Windows OS, Mac OS, Android, and iOS environments• Use Zendesk ticketing system for creation, tracking, and escalations of 100+ tickets weekly• Utilize different tools including Active Directory, Remote Desktop Connection, and Microsoft Office Suite to provide appropriate support• Image HDD for new hires and desktop setup/configuration

• Validated 25+ releases weekly using enterprise release management tool to ensure all engagement forms are complete to drive strong deployments• Consolidated 100+ releases monthly to analyze data and create metrics in order to increase visibility of all product launches within the company• Drafted reports showing similarities between release management and change management tools in order to integrate duplicate steps into one tool making the release process smoother for projects within the company• Built a collaboration site on Office 365 and migrate data from old SharePoint site to the new site for QA team• Tested internal ticketing systems to ensure quality and response of systems and processes

• Provided excellent customer service daily by identifying customers' needs and wants in order to drive more than $120,000 in sales per year• Prioritized store maintenance by opening and closing as well as setting up displays• Aided new sales associates with training and development within the company• Promoted company events and display new product monthly• Audited cash sheets, electronic payments, and store inventory on a daily basis

Bachelor'S Degree

Certification, Information Technology