James Costa Email & Phone Number

Colorado Springs, Colorado, United States

• Write technical documentation, including software design descriptions, internal SOPs, operation manuals, and maintenance manuals
• Design and execute functional tests for industrial machinery
• Manage Jira tasks between internal engineering teams to resolve machine defects and gather requirements for documentation
• Developed and maintain a tool that computes the optimal quantity of spare parts for customer industrial machines on hand and generates reports sent to the customer, reducing machine repair by 66%
• Developed a tool that parses programmable logic controller (PLC) source code to generate stylized Excel spreadsheets that detail PLC error codes and error descriptions

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

• Managed the company’s operations, curricula, marketing, and finances
• Developed a tutoring structure that prioritized immediate academic needs and promoted self-sufficientlearning habits
• Customized tutoring curricula based on session observations and client consultations
• Presented to audiences of 50+ on a quarterly basis to promote the business
• Voted the Best Tutoring Program in 2022 by The Gazette’s Best of The Springs

Colorado Springs, Colorado, United States

• Held study sessions for students to practice math and physics problems
• Mentored groups tutors to develop marketing, communication, and public speaking skills
• Collaborated with the director and assistant director to create and continuously refine the Senior Tutor position

Colorado Springs, Colorado, United States

• Delivered quality customer service and positive experiences within a high-stress environment
• Managed groups of hosts to improve the restaurant's initial restaurant presentation and customer experience
• Developed other team members' conflict-resolution skills through demonstrations and team meetings
• Improved the restaurant's cleanliness, presentability, and safety for all team members and customers