Driven and resourceful IT professional with a proven track record of efficiently coordinating IT activities to support organizational objectives. With 8 years of experience in the field, I have honed my skills in managing IT infrastructure, providing technical support, and implementing effective IT solutions.As an IT Coordinator, I have successfully overseen numerous projects, including system upgrades, network deployments, and software implementations. My ability to communicate effectively with cross-functional teams and stakeholders has enabled seamless collaboration and the timely completion of projects within budgetary constraints.I excel in troubleshooting complex technical issues and devising innovative solutions to enhance operational efficiency. - SOC2 Type 1 Fall 2024- Upgraded Network Infastructure- Improved MDM - Continued Microsoft Automation - Built Process Documentation for Internal IT and Security- Updated Internal Security

As a Business Systems Manager my responsibility for overseeing the technology infrastructure and business applications used within an organization. Some of my key duties may include:1. Ensuring systems functionality: They ensure that all technology systems are functioning properly, performing regular maintenance and upgrades, and troubleshooting issues as they arise.2. Providing technical support: They provide technical support to employees across the organization and work with vendors to resolve any technical issues that may arise.3. Managing data and security: Business Systems Managers are responsible for ensuring that the organization's data is secure, managing access to sensitive data, and ensuring compliance with relevant regulations.4. Vendor management: Business Systems Managers work with external vendors to negotiate contracts, manage relationships, and ensure that vendors are delivering products and services as expected.

As an IT Analyst, I work with various stakeholders, we work to build business applications to better suit our internal teams. While troubleshooting and supporting our stakeholders, there are complexity's that are needed to be answered. Critical thinking and problem solving are a daily occurrence.•Partner with Internal functional groups including Commercial, Human Resources, Project Controls, and Stakeholder Relations to determine Information Technology needs.•Perform front end loading (FEL) and execution for IT projects.•Develop KPI Dashboards for Internal Teams •Develop and maintain complex SQL Query statements

As a Technical writer I do the following: Documenting online help, manuals (system, end-user, training), white papers, design specifications, project plans, test plans, business correspondence, With the rise of e-learning, creating online training for their audience of learners.

Often create diagrams to show users how a product works. Technical communicators, prepare instruction manuals, how-to guides, journal articles, and other supporting documents to communicate complex and technical information more easily.

Providing CPU and Battery Result information to Sales Team & Marketing for further Analysis. I work with Bapco Mobile Mark and Sysmark systems. I also work with Pcmark8, and 3dmark8 Several benchmark testing software that I run to provide results to test teams and sales.

Providing customer data analysis. We would then take the data from the Client and transfer it into Compiled collection for further review. The Data Analysis would provide feedback to the client.

Manage Core Teams with R&D Laptops and Tablets. Handling volume of Laptops and Tablets, making sure teams get their needs for testing. I am also a Server Admin for teams all around the world. I work Internationally with Taiwan and Shanghai where our product is manufactured. I also manage my IUR Team teaching and creating a good work environment for them to grow in learn in Technology.