Support multiple satellite platforms including iDirect Evolution, iDirect Velocity, and COMTECH Heights. Locate faults and resolve issues with remote sites and handle escalations from Tier III personnel. Perform carrier transitions that free up space for new customer requirements. Use Python and Ansible to automate repetitive tasks involving modulators, demodulators, console servers, and other devices.

Provide management for all infrastructure projects. Work with sales engineers, account managers, and project managers in determining best solutions for customer requirements. Write proposals for new lab networks to handle testing of new products while saving capacity on the production satellite network. Provide ongoing maintenance and engineering support for existing projects. Work across teams to solve complex engineering issues. Key Achievements:- Planned and executed the largest… Show more Provide management for all infrastructure projects. Work with sales engineers, account managers, and project managers in determining best solutions for customer requirements. Write proposals for new lab networks to handle testing of new products while saving capacity on the production satellite network. Provide ongoing maintenance and engineering support for existing projects. Work across teams to solve complex engineering issues. Key Achievements:- Planned and executed the largest iDirect network upgrade ever attempted with 20 individual networks and 300 aircraft. This activity included capacity planning across 10 worldwide locations.- Built a lab test rig to simulate aircraft flights over multiple satellites. This test rig was used to evaluate several scenarios and troubleshoot issues related to aircraft communications.- Reduced a key performance metric for switching outages by 83% saving the company several million dollars in penalties Show less

Provide level 3 support to the Intelsat Data Operations Center. Serve as project manager on small projects (< $500,000) and technical lead on larger projects (> $500,000). Commissioned two new iDirect hubs. Integrated and commissioned necessary infrastructure to support a new iDirect mobility service in Australia. Integrated and commissioned an iDirect network for a government customer with field teams in Japan, an iDirect network for a government's embassies, and a network for a large… Show more Provide level 3 support to the Intelsat Data Operations Center. Serve as project manager on small projects (< $500,000) and technical lead on larger projects (> $500,000). Commissioned two new iDirect hubs. Integrated and commissioned necessary infrastructure to support a new iDirect mobility service in Australia. Integrated and commissioned an iDirect network for a government customer with field teams in Japan, an iDirect network for a government's embassies, and a network for a large ISP based in West Africa. Show less

Provide level 3 support for the Intelsat Data Operations Center. Integrated and commissioned two shared IP over DVB satellite platforms for Africa, a large 400-remote iDirect network for a worldwide charitable organization, an iDirect network for an ISP in west Africa, and a disaster-recovery network for a US-based telecommunications company. Serve as project manager for small projects (< $500,000) and technical lead on large projects (> $500,000).

Resolve second level escalations from the Intelsat Data Operations Center. These escalations included iDirect network issues. Supported over 90 iDirect networks. Resolve database and performance issues on Linux servers. Troubleshoot complex routing and redistribution issues. Resolve difficult RF issues such as adjacent satellite interference, polarization, and RF equipment issues. Maintain documentation for networks supported by the Data Operations Center. Verify documentation and operation of… Show more Resolve second level escalations from the Intelsat Data Operations Center. These escalations included iDirect network issues. Supported over 90 iDirect networks. Resolve database and performance issues on Linux servers. Troubleshoot complex routing and redistribution issues. Resolve difficult RF issues such as adjacent satellite interference, polarization, and RF equipment issues. Maintain documentation for networks supported by the Data Operations Center. Verify documentation and operation of new customer networks. Perform software and hardware upgrades on iDirect networks. Commissioned three-beam global iDirect mobility network for ocean vessels. Show less

Handled escalations from the CapRock Service Management Center including isolation and resolution of service issues. These include virus detection, VoIP service issues, and advanced troubleshooting of RF issues.

Handled first-level problem resolution of communications issues as well as advanced fault isolation of iDirect and Linkstar issues. These issues included remote targeting of SeaTel antennas, denial-of-service issues, and VoIP issues. Documented issues in service tickets and verified documentation.

Build satellite packages for offshore sites. Test antennas, RF equipment, and other components for faults. Install equipment at customer sites in and around the Houston area.

Maintained amplifier and point-of-presence sites along Touch America and Quest fiber-optic lines in north Texas. Patrolled fiber and performed location services for new and existing construction. Used existing parts to create a communications system over the orderwire channel to link the fiber-optic locator transmitter boxes. This system allowed the locators to remotely access the boxes and activate the transmitters saving the company 30% in fuel and maintenance costs in the first year.

Maintained the inside equipment for the fiber network including the fiber amplifiers and the equipment at the Houston PoP. Installed and maintained servers and routers at the Houston PoP and other places in the network.Maintained several amplifier sites within Texas and southern Louisiana. Maintenance included checking batteries, generators, and other necessary tasks.

Build and test satellite packages for oil and gas customers. Teat, configure, and refurbish SeaTel stabilized antennas. Resolve complex technical issues on offshore drilling rigs. Commissioned frame-relay system to place 120 simultaneous phone calls over a transcontinental E1 between the U.S. and Russia.