Demonstrates exceptional leadership skills, business acumen and ability to effectively manage, lead and supervise multidisciplinary teams. Responsible for setting the strategic direction of the resort while leading a team of professionals to achieve an exceptional guest and team member experience and meet established operational, financial and business performance goals. Leads ongoing refinement of operational strategy and oversee execution against that strategy to enhance profitability, productivity and efficiency throughout the company’s resort operations. Assures adherence to all applicable company policies and procedures and state, local, and federal laws and regulations. Full P&L responsibilities possessing strong leadership, operational, financial and analytical skills. Demonstrates executive-level communication and influencing skills with the ability to resolve issues, build consensus among groups of diverse internal/external stakeholders, and have proven skill in negotiating and mediating conflict. Provides leadership, management, and vision to ensure that the resort has effective people, operational controls, and administrative and reporting procedures in place while empowering and providing resources to successfully complete operational initiatives.

Founded start-up LLC specializing in real estate and real estate related investment activities. Established presence in the market by actively promoting an exemplary brand image, involvement in the local community, and by developing strategic alliances with local officials, businesses, and customers. Regularly review business related data such as market share, financial performance, and customer satisfaction; analyze business information to proactively address changing market conditions, ensure business operations within budgetary guidelines, and achievement of profit margin goals; use business information to identify indicators of successes and opportunities for improvement.

Primary strategic business leader of the property responsible for all operational aspects of the resort including guest and employee satisfaction, human resources, financial performance, sales and revenue generation while coordinating with gaming and marketing. Created a cohesive and high-performance direct report team that continuously strives for positive results and improvement; coached Executive Committee by providing specific feedback and held them accountable for performance; created learning and development opportunities for employees; created and effectively executed development plans for direct reports based on their individual strengths, development needs, and career aspirations. Launched world class golf course operation, Yocha Dehe Golf Club.

Responsible for the establishment of previously non-existent departments and operations. Created staffing and budgetary plans to ensure flawless guest experience from day one. Strategized and executed plan to migrate existing operations into new facilities. Experimented with new ideas and took calculated risks to improve profitability; evaluated the success of strategies to inform future business plan enhancements; continually ensured business plans and actions had a positive impact on property performance. Authored market feasibility plan for significant resort expansion. Attained, and retained, Four Diamond rating for new hotel from date of opening. Promoted to the second in command of the premier luxury gaming resort in Northern California.

Transferred and promoted to the company’s 1,174 room Atlantic City property. Responsible for the delivery of a impeccable hotel experience to all guests in order to capture and retain a loyal customer base through dedication to exceptional service.

Operational management of all Hotel departments. Effective communication with subordinate managers and Casino management to assure maximum guest satisfaction and efficient utilization of manpower and facilities.