James Coffey Email & Phone Number

Ireland

Dunboyne, County Meath, Ireland

Ireland

Entrusted with overseeing an expanded book of business totaling approximately €4M. Lead the conception and implementation of pivotal strategic initiatives, including the successful launch of innovative frameworks for Quarterly Business Reviews (QBRs) and Value Alignment.Demonstrated an exceptional ability to cultivate and nurture relationships while devising comprehensive strategies to enhance the growth of key accounts. Meticulously managed account details and contacts, leveraging a deep understanding of organisational structures and budget allocations to precisely target and market products.Maintained regular and impactful communication with global heads of departments and C-suite executives, effectively presenting new products and gaining invaluable insights into their goals and objectives. Utilised a keen awareness of market insights and trends across Talent Acquisition, Leadership, Diversity, Equity and Inclusion, and Hiring to not only sustain but also foster the expansion of these crucial relationships, consistently adding value to our partnerships.

Ireland

County Dublin, Ireland

As part of a newly created Account Management team my focus is to retain and expand our current customer base, as well as look for new opportunities in different regions or units of these organisations. This involves regular communication with key stakeholders in the account, internal account plans with the Customer Success Team, and holding Quarterly Business Reviews, ideally in person, with these accounts. Knowing, and addressing, the customers pain points is key to this role and being able to encourage conversations with customers is something that is vitally important.I worked with Enterprise level accounts which includes global accounts in the US, UK, EMEA and Australia. Having accounts in these regions requires a high level of organisation, customer relation skills, and most of all the ability to build customer rapport quickly.

County Dublin, Ireland

My role as a Team Lead is to ensure all of our customers get the support, onboarding, success and ongoing assistance that they need from SocialTalent. Making sure they get as much as they can from the platform and training during their time with us is essential to my position.With a major focus on corporate accounts and customers, I am also involved with enterprise and strategic agency accounts and customers. I advise in both the implementation and consultation phases of customers Learning Paths and help to create the right structure for them to use within their business.One of my key focuses in the role of Team Lead is to create an environment that allows the rest of the Customer Success team to grow and flourish within their roles, helping to create an outstanding experience for our customers.

County Dublin, Ireland

As a Customer Success Manager my role is to ensure our Ninja's in training get all the TLC during their Social Talent customer journey. In this role I deal with both SMB and Enterprise businesses and their teams. I am involved in every stage, from the implementation and learning path process through on-boarding and user engagement and all stages of the customer lifecycle.As a CSM I am involved with customers everyday, either via email or more likely on the phone. This time is spent gathering information from customers about why they wish to use the SocialTalent solution followed by me advising and helping them put together plans and solutions to get the most value from it. This requires me to know the product inside out, as well as having knowledge of how to explain its value to the customer so as to receive the correct information from them.

Dublin

As the Customer Success Specialist my role is to ensure our Ninja's in training get all the TLC during their Social Talent customer journey. Helping and caring for our amazing customers is the most important aspect of my day to day.Implementing new customer satisfaction measures to better gauge how our awesome customers feel about Social Talent and our programmes has allowed me to influence how we manage our site and customers needs. The most rewarding aspect of this is hearing and reading all of the incredibly positive things our customers say about Social Talent.Developing and improving the customer journey is an everyday occurrence for at Social Talent and in my role I help to create the atmosphere for all our Ninjas to succeed in their Black Belt certification.

Dublin

Bean Delivered is the monthly Irish roasted coffee subscription service. Each month Bean Delivered sends coffee from a different Irish based coffee roaster to our subscribers. The coffee is all single origin specialty coffee. As part of our mission to deliver the best in Irish roasted coffee to people we also film a video with each roaster to highlight what they are doing, how they got started and why they love coffee. Showcasing their work and what they do is a really important piece of our business.

Ireland

Doing my part to help Stop Men Dying Too Young. Feel free to reach out to me if you'd like to get involved with a fantastic charity aiming to reduce the number of men dying prematurely by 25%, reduce the number of male suicides by 25% and halve the number of deaths from prostate and testicular cancer by 2030.Or if you'd just like a chat, reach out, I'd love to grab a coffee!

Dublin

Beatvyne are a new Dublin based start-up aiming to connect fans and artists to new host venues around the country. My role was to consult to Beatvyne about several aspects of the business, including content marketing and customer service, as well as the following:Creation and design of email campaigns.Social media strategy plan.Blog and content creation.Customer service procedures.Implementation of new best practises for hosts, fans and artists.Artist liaison.A&R/Talent acquisition.

Sydney, Australia

Key Duties and Responsibilities:● Updating and monitoring social media channels to keep customers abreast of new shows and events. Implementing plans and new processes to improve brand reach and awareness through social media.● Managing call centre and representatives daily. Point of contact for all customer complaints and/or escalations.● Ensuring a high level of customer service and timely responses and solutions to any and all inquiries.● Use of CRM (Desk.com - Salesforce) to prioritise customer cases and efficiently manage and report on customer service activity.● Working with Marketing, Sponsorship and Ticketing teams to ensure a cohesive message and handling of customer service issues across the business.● Reported customer data to Managing Director and General Manager before, during and after events.● Leading and coaching in-house customer service team across company policies and procedures. Creating a culture of exceptional customer service.● Creation of new, and suggested improvements for, client customer support and loyalty programs● Working the venue box office on the day of the shows to make sure that any customer issues that arise are dealt with and resolved quickly.● Taking part in on ground activations at events including coordinating Meet & Greets and Backstage Tours.● Compiling all show day information for customer service team, such as times, dates, set times, key contacts.● Working as part of the sponsorship and marketing team to ensure customers are kept well informed and up to date with all aspects of ongoing tours.● Contacting and engaging with suppliers of merchandise for live events to improve VIP packages. Organising transport of goods to Australia, and around the country, from overseas, including China. ● Business Development through creation of new proposals for potential new clients. Involved in maintenance and development of current and potential client base.

Sydney Area, Australia

Newton, Sydney

Working as part of a small team in BBC worldwide's first ever Doctor Who Pop Up Shop based in Newtown, Sydney. Involved in the set up and day to day running of this highly successful shop. Daily duties included merchandising, customer service, taking deliveries and unpacking them, pricing all stock, till work and cash banking.

Sligo

Promoted to the position of Store ManagerEnsuring that the store delivers a high quality of customer serviceDriving initiative for merchandising through the store, ensuring the store presents a vibrant, exciting imagePurchase, monitor and manage stock levels and targets to maximise stock turn and profit targetsManage 10-20 staff members and responsible for developing skills of colleaguesRecruitment of new staff membersResponsible for weekly rotas and payroll budgetsAwareness and support of all company initiatives and getting staff to support them as wellPoint of contact for all customer enquiries, requests and complaintsMaintain a control over all controllable costs so as to ensure the highest level of profitWorked cohesively as part of a close team with head office staff and onsite staffRegular attendance at Regional Meetings, conference calls and head office conferences

Blanchardstown, Dublin

Kilkenny

Tallaght And Blanchardstown, Dublin

Blanchardstown, Dublin

Blanchardstown, Dublin

Associate’S Degree, Digital Marketing & Social Media With Online Pr, Google Adwords, Seo And E-Commerce., Distinction

Diploma in Digital Marketing & Social Media with Online PR, Google Adwords, SEO and E-Commerce. I undertook a distance learning course.

Bachelor'S Degree, Business, I.T And Spanish

Education record

Activities and Societies: Basketball Team, Soccer Team