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A tenacious customer centric chartered human resources and services professional with passion to lead and deliver multi million change programmes. With over twenty years of experience in leadership business partnering,, organisational change, people development, project management and change in telecoms, retail, media, aviation and service sector.Key strengths include: Leadership | Coaching | Transformation Change | Change Management | Project Management| Customer Centric | Business Partnering | Organisation Design | Operating Model Design | Agile Practitioner | TUPE | People Policy and Procedures | Redundancy | Learning Design and Delivery | Culture | Communications | Talent Partner | Workforce Planning | Employee Proposition | Commercial | Retail | Telecoms | Media | Services | PROSCI | Prince 2Key Career Achievements:-Lead the organisation design and transformation of the John Lewis Partnership’s Head Office and Technology and Change function delivering over £100million in benefit.-Outsourced multi million pound end to end Information Technology TUPEs with International strategic suppliers.-Design and delivery of a future people proposition and strategic workforce plan to realise the future organisation workforce requirements and customer strategies from Board to shop floor.-Developed end to end user capabilities in the implementation of new food supply chain IT infrastructure and commercial development.-Initiated a continuous improvement programme to improve management process, new product development and operational efficiency in Marks and Spencer’s Head Office.-Led & developed a team of future leaders to deliver the capability and cultural change of BAA Terminal 5 in service and leadership provision.-Resourced and people lead for shop opening and closure programmes in the John Lewis Partnership.-Led numerous learning propositions and change programme budgets in excess of £4 million.
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Organisation Design LeadBt GroupMytchett, Gb -
Senior Manager Organisation DesignOpenreach Sep 2021 - PresentLondon, England, United KingdomLeading on all organisational design programmes with the executive team to deliver strategy, budget plans and performance -
Senior Organisation Change ManagerJohn Lewis Partnership Nov 2017 - Sep 2021Bracknell & LondonProviding extensive Personnel and change expertise to enable the delivery of strategic change activity across the Partnership including the transformation of Head Office and IT operating models.-Led a team of up to 60 organisation change and change professionals in the rapid delivery of a new Head Office Operating Model for over 5000 roles.-Led the organisation design and strategic TUPEs for the Partnership Technology and Change function worth over £50million in benefit and 1200… Show more Providing extensive Personnel and change expertise to enable the delivery of strategic change activity across the Partnership including the transformation of Head Office and IT operating models.-Led a team of up to 60 organisation change and change professionals in the rapid delivery of a new Head Office Operating Model for over 5000 roles.-Led the organisation design and strategic TUPEs for the Partnership Technology and Change function worth over £50million in benefit and 1200 roles.-Led people propositional developmental work for new shops, new service, omni services and hospitality to meet the future requirements of customers and the strategy.-Development of employee workforce propositions and strategic work force planning and change requirements that will improve the employee experience and inclusivity -Resourced and developed employee propositions for new services, new shops and openings- Directed over 1300 redundancies and 400 TUPEs delivering extensive employment policy expertise Show less -
Senior Hr Business PartnerWaitrose May 2016 - Nov 2017BracknellAccountable for the development and delivery of the personnel strategy.-Translated the local business plan into a programme of personnel deliverable's and work streams by working collaboratively with other parts of personnel and managers.-Led strategic workforce planning activities in line with business strategies.-Implemented change from new systems, culture, ways of working, rebranding, relocations, operating model and service.-Partnered with third party technology suppliers… Show more Accountable for the development and delivery of the personnel strategy.-Translated the local business plan into a programme of personnel deliverable's and work streams by working collaboratively with other parts of personnel and managers.-Led strategic workforce planning activities in line with business strategies.-Implemented change from new systems, culture, ways of working, rebranding, relocations, operating model and service.-Partnered with third party technology suppliers and consultants in the delivery of change projects and programmes-Guided organisational design for multiple teams, retail units and services to deliver the activity in the most efficient and rewarding way.-Initiated and led on introducing agile ways of working and matrix management within HR resulting in cross functional efficiencies in delivering the business outcomes faster-Leadership of work and teams to deliver business change.-Provided extensive policy advice and application Show less -
People Development ManagerWaitrose Jan 2014 - Nov 2017BracknellAccountable for the delivery of quality learning and development solutions that add value to the organisation and Partner.-Defined and managed the learning agenda and programmes for over 350 Retail outlets and a £6bn annual turnover business, online services and over 30 new shop openings and services -Project and change management of learning and business change programmes with budgets in excess of £1m.
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Planning, Change And Communications ManagerMarks And Spencer Jan 2013 - Jan 2014London Area, United KingdomAccountable for leading the planning and execution of the Food Group strategy (over £5bn in turnover)- Initiated a continuous improvement programme to improve management process, new product development and operational efficiency in Marks and Spencer’s Head Office.- Managed the internal Food Group communications and engagement events resulting in improved employee engagement results -
Learning And Development ManagerMarks And Spencer Jun 2010 - Jan 2013Responsible for management, design & delivery of training & development within the Head Office food group.-Developed end to end user capabilities in the implementation of new food supply chain IT infrastructure and commercial development.
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Learning And Development ManagerBbc Sep 2008 - Jun 2010Responsible for building the leadership and management capability across all management levels within the BBC.-Designed and delivered award winning leadership development programmes-Designed learning and cultural development programmes to support a relocation to Manchester for over 3000 staff- Designed and delivered learning content to create more of an inclusive workplace -
Change Project ManagerBaa Jul 2007 - May 2008HeathrowLeading people change in T5- Led a team over over 15 learning professionals and 60 future leaders- Managd a budget in excess of £4m- Onboarded over 13000 third Partners employees onto site- Designed and delivered a 24/7 onbaording experience for 3 months delivery- Set the standard for a new culture af service and coached future leaders in its realisation -
Internal Communications Manager, Mystery Customer Manager, Learning And Development AdvisorWorld Duty Free (Autogrill Retail Uk) 2000 - 2007- Led on multiple change programmes as the change and or people expertise- Led and implemented a customer service change across airport retail to operations to win customer service provider of the year award- Implemented new shop procedures and processes for new services- Designed and delivered over 100 learning products
James Freeman Skills
James Freeman Education Details
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Human Resources Management And Services -
Business Management -
Retail Management
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ProsciChange Management
Frequently Asked Questions about James Freeman
What company does James Freeman work for?
James Freeman works for Bt Group
What is James Freeman's role at the current company?
James Freeman's current role is Organisation Design Lead.
What is James Freeman's email address?
James Freeman's email address is ja****@****s.co.uk
What schools did James Freeman attend?
James Freeman attended Cipd Qualifications, University Of Brighton, University Of Brighton, Prosci.
What skills is James Freeman known for?
James Freeman has skills like Performance Management, Management, Change Management, Team Leadership, Training Delivery, Employee Engagement, Leadership, Training, Team Management, Coaching.
Who are James Freeman's colleagues?
James Freeman's colleagues are Oliver Bride, Miriam Longmore, Sofiane Cherifi, Kavitha Kanagaraj, Sumit Sachdeva, Daniel Mccavana, Nishant .k.
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James Freeman
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