James Aikens Email and Phone Number
Dedicated, passionate, and hard working seasoned professional that takes an entrepreneurial approach while viewing the BIG picture. Adrenalized about exceeding expectations and spirited teamwork, I keep an open mind on viewing challenges as there is always a better way. Challenging the status quo and living by the mantra "the definition of crazy is doing the same thing over again expecting a different outcome. As a personal business owner, your personal brand is all up to you and how you are perceived is based on the results you deliver.
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Sr. Director - Government RelationsAdp Feb 2013 - PresentRoseland, New Jersey, UsPartner with both the VP Government Relations and Agency Relations team ensuring that ADP continues to have a long-term, successful relationship at both a Federal/Legislative and State Level. Assist in effective intelligence collection and communication for development of strategies; collaboration and coordination of skills and knowledge across ADP business units; prioritization and development of top opportunities, and management of risks. Responsible for developing partnerships with State Agencies to ensure long-term, successful relationships for ADP proactively consulting with State Agencies on ADP TCS program success and strategizing on ways to help ensure the States are receiving and able to make immediate decisions on certifications. -
Director Of Implementation & HelpdeskAdp Jan 2009 - Feb 2013Roseland, New Jersey, Us- Responsible for successful Implementaion of Tax Credit product to fortune 500 clients - Responsible for assisting and solving client challenges in a timely fashion
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Director Of Client ServicesAdp Jan 2007 - Feb 2009Roseland, New Jersey, Us- responsible for delivery World Class Service to fortune 500 clients - Proactively schedule meeting of minds to optimize revenues - Collaborate with Operations to facilitate client's workload
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Director Of OperationsAdp Jan 2004 - Jan 2007Roseland, New Jersey, Us- Responsible for all areas of operations, inbound/outbound call center, front/back office support - Manage Account Management team to insure client satisfaction level were optimized
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Solution Center ManagerAdp Apr 1999 - Feb 2004Roseland, New Jersey, Us- Managed team of 10 Key Account Managers - Manage the productivity goals of assigned teams by proactively monitoring daily statistic reports etc - Initiate proactive resolution of client/associate items - oversees the effective delivery of client satisfaction surveys including follow up with external clients - Proficient on PCPW platform
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Owner/OperatorRitas Italian Ice Of Florence, Sc Jul 2008 - Present- Successful franchise owner of Ice, Custard & Happiness
James Aikens Education Details
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Arizona State University -
Arizona State University
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Arizona State University
Frequently Asked Questions about James Aikens
What company does James Aikens work for?
James Aikens works for Adp
What is James Aikens's role at the current company?
James Aikens's current role is Sr. Director & Experienced/Proven Tax Credit Professional.
What schools did James Aikens attend?
James Aikens attended Arizona State University, Arizona State University, Arizona State University.
Who are James Aikens's colleagues?
James Aikens's colleagues are Kristin T., Maria A. Surribas, Sherry Biven, Bianca-Maria Dora, Jennifer Herman, Suman Mandal, Deidre Wills.
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