Author, edit, and assist in the generation of policies and procedures, standards, and validation documentation in support of the software development life cycle (SDLC)Supporting user acceptance testing (UAT) efforts in conjunction with business owners/usersCoordinates efforts between stakeholders, developers, and team members to capture requirements and translate them into software specificationsUtilizes Microsoft DevOps to efficiently manage changes to baseline requirements and documents any changes according to the change control protocolsWorks closely with developers, testers, and reviewers to ensure all requirements are covered and have corresponding test scriptsCommunicate findings of data analysis to leadership, written and verballyMonitor structured and non-structured databases for updates and maintain accuracyHelp other departments reach their goals by providing analysis and suggesting changesDevelop business analysis and data recording systems for use throughout the departmentRegularly examine data reports to identify and resolve mistakes throughoutAssemble business reports that provide insight into key data pointsReview data to identify changes in statistical, financial, and business trendsCollect data and perform accurate analysis for various types of business reportsUnderstanding of business operations, objectives, strategies, processes, and information flowKnowledge of Python, R, and Business Intelligence ToolsDetail-oriented, able to notice small details that could impact resultsAnalytical skills that can develop data-driven reportsAbility to use data tools to create pivot tables, graphs, and chartsStrong written and verbal communication skills to effectively relate data findings to leadership and coworkersManage time and prioritize projects to meet deadlinesSkilled in critical thinking to help solve business problems and make decisions

Collected and analyzed thousands of lines of SQL and C# code to create a mapping diagram and data dictionary between two major products. (This work was the precursor to automating manual data transfer between a flagship product and a recently acquired application)Developed a new workflow using Tableau Prep that eliminated a potential single point of failure and work stoppage. (The new workflow replaced a single and sole source developer using an older programming language to migrate data from various sources into a new client database}Provided SQL and scripting language support to various team members upon request

Lead administrator and project manager for Enrollment and Student Advancement (ESA) about Human Resources processesExecuted as Primary Liaison between the ESA and central HR departmentsFacilitated internal and external business partnerships and maintained strong relationships via vendor management, maintaining 100% of the vendorsFormulated and produced written justifications for the ESA department when requesting waivers and special considerations per hiring processes and procedures Significantly reduced redundant and unnecessary tasks to increase efficiency by 40% per waiver requestResearched prudent solutions to multiple complex situations that were not addressed within the processes and procedures of the university

Fostered daily management of HR functions through a dedicated Workforce Application SystemProcessed new team hires and articulated orientation to respective teams. Increased efficiency by over 65% for onboarding tasks through Qualtrics SurveysPublished dozens of open positions to ensure university policies and procedures adherenceEffectively collaborated with hiring managers during voluntary and involuntary staff terminationsDirected and processed dozens of one-time payments, stipends, and awards as directed by ESA leadershipSite administrator for the Career Advancement collaboration site using SharePoint

Instituted key leadership development, software development life cycle (SDLC) management, agile project management, requirements gathering, and quality assurance for a transition plan to move to an innovative student and employer-facing data-driven SaaS systemSupported end-user acceptance testing (UAT) efforts in conjunction with business owners/usersGenerated automated Qualtrics surveys and generated reports and dashboards. Increased survey participation by 25% annually using various automation tools such as JavaScript lists and remindersMonitored daily maintenance, security, accuracy, and quality assurance of critical departmental data and business analytic processesDeveloped efficient routines utilizing R Programming and Python to transition data between Oracle-based Academic Information Systems (PeopleSoft) to third-party mission-critical data systems, reducing overall data transfer time from 15 hours to 15 minutes weeklyManaged the daily administration, maintenance, and quality assurance of Salesforce and Handshake systems, including business intelligence and analytics, as requestedDesigned, implemented, and optimized multiple reports and dashboards within Salesforce, Microsoft Excel, Tableau, and Alteryx

Facilitate Information Literacy via the Harrison College ANGEL Learning Management System (LMS). Students are our number ONE priority.

As an Adjunct Faculty member and eLearning Consultant at MaxKnowledge, I work with an outstanding team of professionals to provide faculty training and educational services to a large array of clients.

Enrollment management consulting and services for institutions with Online, Adult, and Professional Programs.

As Director of NC Online, I had the privilege to work with an array of talented individuals and focus on best practices to assist students in achieving their educational goals through the use of SaaS Learning Management System resources and various Web-enabled toolsProvided leadership and daily management of the transition of Online operations from a divided set of processes and procedures into a single and cohesive NC Online operation

Coordinated the training efforts and professional growth for new and continuing faculty for 13 campus operations, The Chef’s Academy, and the Online DivisionManaged the onboarding process for all new faculty membersPlanned and implemented the migration of faculty training materials from flat file handouts to a robust Learning Management System using the ANGEL Learning Management System (LMS)Developed and conducted in-service and professional growth activities for 95 full-time and 294 part-time faculty membersI facilitated the multi-year agreement between Harrison College and the Imagine America Foundation to provide access to the Center for Excellence in Education powered by MaxKnowledge for all Harrison College faculty members. Provided training to all faculty coaches and conducted orientation training for several members of the facultyCoordinated efforts for the relationship between Harrison College and Profiles InternationalImplemented a college-wide resource to assist in the hiring of faculty and other staffing positions

Indiana Business College changed its name to Harrison College. My duties and responsibilities were the same as in the Director of the Online Division.

Directly managed the daily operations of the Online Division. This included recruitment, financial aid, student services, faculty services, career services, and the business office. As of September 2008, the Online Division had 62 full-time staff and 105 adjunct instructors.

I created and managed the distance education initiative, business and community solutions initiative, and technology programsAuthored the original business plan that eventually became the Online Division of the collegeSpearheaded the efforts to convert all ground-based processes into SaaS resources for admissions, financial aid, student services, and career services of the collegeAuthored and implemented all end-user acceptance testing (UAT) efforts in conjunction with business owners/users/students