Connecting a strong network of alumni back to the championship pedigree program

Create and follow up on individual and prospect lead development for membership sales. Conduct facility tours by appointment for interested prospects and connect prospects with other team members during tours.Generate monthly leads with ongoing month to month corporate marketing, projects and outreach, host events and workshops for in center lead generation. Handle confidential information and documents with discretion and maintain their proper organization. Create a new member experience by establishing the needs of the prospect through sales, compile sales data for special and regular reports; track membership sales trends and forecast membership sales revenues. Compose correspondence memoranda, and other written materials using a variety of standard computer software.

Marketing and Partnerships

Delivered high-quality service and sales objectives for double-digit growth. Planned and accomplished expansion into new markets. Lead the team to a strong pricing model toward 5% profit. Improved work conditions to reduce turnover by 80%. Ensured efficient and correct hiring process. Acted as safety manager for branches in region. Conducted effective performance management and development practices using IDP and SMARTGOAL plans to manage employee performances.

Built relationships with physicians, patients, and clinics across the United States on a daily basis. Visited hospitals nationally to assist clinics with portal setups, to present pitch decks for possible standardized ordering, and to educate nurse staff on updates for Oncotype DX and TailorX information. Managed relationships with clients. Created and maintained PowerPoint pitch decks for sales team. Made outreach calls to Pathology labs. Supported 12 open territory coverage as the point of contact for hospitals. Grew standard ordering across the United States by 25%. Created and led the Pulse Committee, a working group formed to generate employee engagement.

Managed a market center location and South Bay depot ensuring profitability and efficient operation of the Service/Sales Department. Developed and motivated 135 employees that included supervisors, front-line employees, facility managers, and maintenance managers. Used strategic and leadership skills for employee selection, development, retention, motivation, and strong customer relationships. Analyzed reports (P&L) and initiated proper corrective actions for unacceptable trends. Completed and approved weekly and monthly financial operating reports. Participated in hands-on activities in the market center and in other field locations. Drove top line growth by 7% with an annual revenue of $25M+ by obtaining new customers and retaining current customer relationships. Consistently ranked top 5 out of 91 market Centers. Validated compliance with contracts and company policies and procedures. Established a cohesive team between service and production departments to meet organizational goals. Ordered, maintained, and used capital equipment efficiently. Standardized and ensured compliance with all OSHA, local, state, and federal government regulations.

Facilitated training for new employees, supervised staff of 50 sales and services representatives and ensured adherence to company standards. Maintained full accountability for P&L and administered annual revenue of $20M+. Directed fleet operations, including route assignments and maintenance/repairs. Drove business development, customer retention, and direct/rental sales growth. Monitored accounts and resolved potential collections and service issues, created and implemented action plans to ensure retention. Tracked performance metrics and labor/overtime costs, ensuring adherence to budget guidelines and financial goals. Managed contract negotiations and compliance with Teamsters union, serving as point of contact on employee relations issues. Generated more than $120K in direct sales revenue within eight weeks.

Drove sales growth within specific sales territories. Updated Salesforce.com information on a daily, weekly, monthly and yearly basis. Collaborated with District Managers and RSR’s to ensure highest quality service when installing and servicing new accounts and assisted with prospecting potential customers. Onboarded new hires by completing ride-alongs and educating them on day to day operations.

Oversaw accounts, managed development of 7 route sales representatives (RSR). Accountable for developing and supervising seven route sales representatives (RSR). Coached RSR’s performances and held RSR’s accountable for meeting goals established by the market center. Assured timely contract renewals and accounts receivable collections on a regular basis. Drove new and existing sales to ensure district growth. Made direct service calls and set up meetings with accounts to resolve customer service issues and ensure their satisfaction with service and products. Achieved sales quota 14 consecutive months and accomplished district contract percentage of 97%; 51 of top 52 customers under contract. Finished District Manager role with best Loss and Ruin percentage in the market center. Departed District Manager role with a ranking of 55 in the nation of 420. Finished MC rankings FY2012 at #8 out of 91.