James Alseth Email & Phone Number

Mountain View, Ca, Us

Mountain View, Ca, Us

Santa Clara, California, Us

As a member of the Infrastructure Security team, I work to continuously improve the security of the infrastructure that provides services to our customers, both external and internal. In this role I often collaborate with our infrastructure team and other developers in the engineering organization to provide guidance on securing their projects. - Created tooling using Python deployed to GAE to audit, monitor, and alert for third partyapplications with access to data in G Suite via OAuth scopes, substantially reducing therisk of company data being exposed to unauthorized third parties.- Developed and deployed infrastructure host monitoring and alerting solution utilizingosquery and Kolide Fleet deployed on GCP. Integrated the osquery results data withthreat intelligence feeds to create real-time alerts and dashboards.- Contributed to open source projects relating to osquery.- Performed thorough security reviews of third party vendors.- Contributed to company wide security guidelines, standards, and policies.

Santa Clara, California, Us

- Provided L3 technical support and deployment guidance to business customers both in the pre-sales and post-sales phases, specializing in smart card deployments.- Wrote automated tests for internal software using Python and Behave, leading to the discovery of multiple bugs and reducing the amount of time needed to test for future releases of the software.- Created and maintained customer facing documentation including technical manuals, deployment guides, and troubleshooting articles.- Wrote testing methodology and performed testing for pre-release hardware, software, and protocols.- Trained new employees on the support team.

Santa Clara, California, Us

- Provided L1 and L2 support to business and retail customers for a wide variety of topics including Yubico products and software, and YubiKey features such as OTP, OATH, U2F, OpenPGP / GPG, and smart card.- Set up labs to test partner integrations with the YubiKey. Documented the set up procedures, known issues, and caveats to share with the technical pre-sales team.

Primary responsibilities include: automating everything with a checklist, project planning and management, performing full network audits of potential and current clients, providing pre-sales technical advice, resolving escalated tickets, and training new technicians.Major accomplishments: - Standardized the server backup solution for all large clients, improving backup reliability and reducing technician training. - Replaced a six site MPLS network with a significantly faster and lower cost site-to-site IPSec VPN configuration. - Migrated many clients from on-premises Exchange servers to Office 365. - Migrated all of the company’s custom monitoring and alerting from one Remote Management & Monitoring platform to its replacement.

Supported over 1200 end points and 200 servers across more than 70 distinct clients and networks. Operated as the primary point of contact for two of the company’s largest contacts, including on-site visits to branches throughout the Northwest.

Supported students and faculty at a medium sized campus.

Bothell, Washington, Us

Worked with the IT department of Verathon to stand up a CentOS Linux web server to host a WordPress site for a company that Verathon had acquired. This included fixing incompatibilities with the theme from the previous WordPress install, working with the Verathon design department to rebrand the web site, and writing a custom work flow plugin for WordPress.

Bachelor’S Degree, Computer Software Engineering

Associates Of Applied Science (Aas), Computer Networking, Data Recovery