Information Technology Support Engineer
Current1. Providing technical support:As an IT Support Engineers i was responsible for providing technical support to users out of the organization, these were our clients. This involved troubleshooting issues with hardware, software, or network systems.2. Maintaining computer systems: I actively maintained both internal and clients' computer systems. This includes installing software updates, performing regular backups, and ensuring that all systems are running smoothly.3. Diagnosing and resolving technical issues: When technical issues arise, I was responsible for diagnosing and resolving them as quickly as possible. This may involve working with users to troubleshoot problems or performing more advanced diagnostic tests.4. Managing user accounts: being an IT Support Engineers i was able to manage our clients accounts. This includes creating new accounts, modifying existing accounts, and deleting old accounts as needed.5. Ensuring system security: We are responsible for ensuring that all computer systems within the organization and that of our clients are secure. This may involve installing antivirus software, configuring firewalls, and monitoring network traffic for suspicious activity.6. Providing training and support:Learning that phishing and malware are in rise today. We are responsible for providing training and support to users within and out of the organization. This may involve creating user manuals or providing one-on-one training sessions.
