James Quinn Email & Phone Number

San Francisco, California, Us

San Diego, California, Us

Lead a digital transformation, bridge the gap from business to technology, facilitate shared understanding, influence roadmaps, and maximize business value from implementation work♦ Sole architect and technical owner of the global Salesforce footprint with over 9k internal users♦ Consistently staffed to demystify Teradata’s top priority initiative at any given time♦ Led new implementation of Salesforce CPQ to replace legacy siloed quoting application and fuel company growth by removing friction from the sales process♦ Architected integration designs with ERP, ServiceNow, software provisioning backends on AWS, Azure, Google Cloud, etc., always optimizing security, scalability, and performance♦ Partner with Product Management and Business Unit leadership to define the platform roadmap, advise on LOE and relative ROI of proposed initiatives♦ Closely track new Salesforce features and opportunities to leverage them to add business value♦ Mentor and coach to Salesforce development teams, and trusted partner to team Director. We have seen an increase in team sprint velocity by 30% from 2019 to 2021♦ Active member of Enterprise Architecture practice, evangelizing scalable design and efficient use of technology investments, contributing Solution Designs, Point-of-View whitepapers, etc.

Delivery lead for high-profile, strategic, enterprise-size engagements with household-name customers. Ensured a balance between leveraging strengths of the native Salesforce platform and custom software architecture and development to fulfill all requirements while maximizing client return on investment. Highlights include:♦ Leading design sessions and delivery for global tech sector partner community marketplace. Solution included complex custom onboarding and user provisioning, client side filtering and search using LWC and Aura code, and complex sharing and audience configuration. Resulted in successful launch and brand new way for partners to discover each other’s complimentary products and work together to design complimentary bundle offerings.♦ Evangelizing modern software development application lifecycle tooling and best practices, specifically using SFDX, Salesforce CLI, VSCode, Github/VCS, and Travis CI♦ Being tasked to join at-risk projects, rapidly getting up to speed on goals and making snap design decisions to restore client satisfaction as quickly as possible.♦ Being called on to debug urgent production issues, often on unfamiliar projects. Diagnose and fix issues while reassuring clients and making sure no further issues result.♦ Actively contributing to product offerings and company IP, such as custom Bolt solutions, potential AppExchange products, and company reusable solution repository

San Diego, Ca, Us

Serve as Technical Architect or Lead Developer for several clients simultaneously across many verticals including Financial Services, Higher Education, Healthcare, Nonprofit, High-tech, and Entertainment. Expert level knowledge of Sales, Service, and Community Cloud. Common responsibilities include:♦ Providing a technical perspective in Business Process Reviews to understand client goals and success criteria♦ Architecting an appropriate data model and system integration landscape♦ Synthesizing a Statement of Work, scattered documentation, and additional context gleaned from the client into a breakdown of technical requirements, flow diagrams, security specifications, level of effort estimates, and staffing needs for a project♦ Providing multiple solution options to clients, often including Salesforce AppExchange products such as Docusign, Conga, Geopointe, Twilio, Form Assembly, SurveyMonkey, etc.♦ Delivery of code solutions using Apex, Visualforce, Lightning Components, and Javascript when needed♦ Debugging non-performing code solutions written by colleagues, often in high-urgency situations♦ Designing and implementing large volume data migration strategies as part of deployment

San Diego, California, Us

Responsibilities span architecture, development, and administration of the Salesforce platform throughout an enterprise-wide transition of 20+ core business processes from distributed legacy systems to a Salesforce instance of 400+ internal users. Leverage Salesforce to enable process automation, system integrations, real-time reporting, notifications, and collaboration on business data for designated stakeholders.Salesforce Applications:♦ Reduced average dispute resolution time by 40+% by implementing Salesforce Service Cloud to support Escalation Department operations. Gathered requirements, architected data model and UI in Service Console, and developed functionality and process automation using process builder and Apex triggers. Delivered KPI reporting capabilities for executive management, business partners, and investors.♦ Saved the company over $400K annually in dispute resolution costs by developing a robust algorithm in Salesforce to assign a quality rating to each of our channel partners by integrating data from Yelp, Google, and our internal database. This enabled our Business Development team to create a tiered system to distribute leads using Community Cloud and end partnerships harmful to our reputation and bottom line.Salesforce Platform Enhancements:♦ Improved Apex runtime performance up to 200% for large data volumes by refactoring a library of 50+ triggers, handler classes, and test classes to follow Apex best practices. Eliminated errors for end users and made code more maintainable and readable.♦ Boosted number of daily logins by 40% by implementing enterprise Single Sign-on (SSO) using SAML 2.0 with Microsoft Active Directory Federated Services (ADFS) as the identity provider. Enabled user self-registration and automatic profile, role, and permissions provisioning via Active Directory Groups. Helpdesk ticket volume was cut by 35% due to the elimination of password reset and user setup requests.

Santa Rosa, California, Us

♦ Performed root cause analysis of business partner inefficiency. Created automated error tracking system to gather data, using results in presentations to educate key stakeholders on avoiding common mistakes. ⇨ Results: Average regional time needed to fund was cut by over 20% in 2013.♦ Partnered with underwriting business unit to design system enhancement requests and functional requirements for improved field validation and system logic to eliminate the possibility of user error and unclean data. ⇨ Results: Decrease in department-wide error rate by more than 10% month-over-month post-implementation.♦ Analyzed reasons why underwriting department was failing to meet turn-time SLAs. Mapped out system queueing logic and partnered with subject matter experts to develop and implement a new business rules engine to more effectively prioritize and assign loan files. ⇨ Results: Turn-time SLA was achieved 7% more often post-implementation.♦ Gathered requirements from Legal subject matter experts on necessary system changes following the passing of new industry regulations. Coordinated the iterative implementation of requested changes and communicated upcoming changes to relevant stakeholders prior to each deployment. ⇨ Results: Changes were fully implemented prior to expiration of Compliance grace period, no regulatory fines resulted.♦ Recognized a lack of company training or reference materials appropriate for those new the industry. Created a repository of business process flows, procedural training documents and checklists, and explanations of the reasoning behind the procedures in place. ⇨ Results: Materials distributed for new hire onboarding and made available as refresher guides for seasoned employees, contributing to the average time taken by new hires to earn underwriting authority quickening by 15% over the course of 2013.

Bachelor Of Science In Business Administration, Management

Enhanced Regents Diploma