Helping leaders mature their IT departments by envisioning, shepherding, and leading their transformationsRSM US LLP is a leading provider of audit, tax and consulting services focused on the middle market. With 12,000 professionals and associates in 87 cities nationwide and access to more than 43,000 people in 120 countries through our membership in RSM International, we can meet your needs wherever in the world you do business.

Envisioned and led an unprecedented transformation of IT • Stabilized unreliable and poorly performing technology resources • Formed 2-3 year transformation strategy, roadmap, and budget • Managed $3MM annual department budget and $4MM transformation budget • Progressively re-organized IT personnel without disruption • Established project management office and IT operations service desk • Devised state-of-the-art enterprise infrastructure and application architecture • Managed concurrent ERP, website, and analytics projects • Led the selection and negotiation of all technology partnerships and purchases • Managed 15+ concurrent vendor relationships • Instilled cross-departmental culture of partnership and shared success • Evolved business functions by adopting ERP best practice business processes • Optimized distribution center and customer service output by infusing technology • Built highly productive software development and DevOps teams • Built highly reliable and scalable infrastructure and operations teams • Adopted agile methodologies including Scrum and Kanban • Moved on-premise virtualized server infrastructure and applications to the cloud • Hardened IT security and ushered in PCI compliant technologies and processes • Thwarted multiple cyber attacks and recovered from one ransomware intrusion • Replaced vulnerable on-premise email with Office 365 + Campaign Monitor • Migrated from AX 2009 to Dynamics 365 for Finance and Operations • Bought and customized B2B2C ecommerce, digital marketing, and CMS platform • Built C#.NET / Angular distributor portal and deployed to auto-scaling Azure cloud • Integrated Dynamics 365 with Episerver / AvensiaUltimately; transformed a dysfunctional and costly IT department into a highly skilled, empowered, and ambitious corporate asset

Formulated IT transformation strategies, programs, projects, timelines, and budgets reporting directly to CEO and/or CIO; then led incremental endeavors throughout the transformationResponsibilities & Accomplishments• Managed 6 overlapping projects and 3 quarreling vendors to replace all major business applications, associated processes and over 80 third party dependencies• Identified underlying organizational, process and technology issues impeding IT delivery and formalized a shared vision and plan to turnaround the department• Conducted root cause analysis of critical technology failures, formulated remedies and led implementation team that successfully stabilized critical business systems• Transformed IT support group into a significantly more effective and efficient team operating at a fraction of the cost, providing robust visibility and exceeding goals• Orchestrated 2 concurrent vendor proof-of-concepts for a multi-million dollar vendor selection to evaluate over 80 insurance software vendors• Formed a strategic vision and tactical 14 step 12 month plan to address IT organizational deficiencies and delivery process impediments • Evaluated IT processes, organization and technology capabilities and briefed executive leadership on major issues and potential resolutions• Authored and illustrated new IT solution delivery process and training materials

Responsible for leading and managing middle-tier services development and support teams utilized by 6500 global stores and multiple ecommerce platformsResponsibilities & Accomplishments• Led 5-10 person services delivery organization in releasing numerous high value and critical projects on time and within budget, accounting for over $1.5M in Capex• Revitalized 3rd and 4th level support teams by simplifying processes, overhauling reporting, clarifying expectations and empowering employees• Orchestrated deployment automation of 40+ services; promoting through 5 environments and regression testing at the unit, integration, functional and performance levels• Managed a diverse and versatile team of managers, architects, engineers and analysts; mentoring and coaching several on the way and ultimately promoting three to senior roles• Matured departmental operations by setting up a process to manage internal and project budgets and establishing a rigorous talent acquisition methodology

6.5 years of diverse consulting roles and engagements developing software applications & integrations, architecting enterprise systems, and leading teams & projects all while building a successful multi-million dollar consulting firmResponsibilities & Accomplishments• Led a team of 3-5 senior software engineers tasked with repurposing and expanding a suite of services supporting over 6500 global stores' customer data• Designed and developed a federated profile that securely provisioned customer data to third party systems• Built a service oriented solution for enabling online customers to reserve products in their local stores with store employee inventory confirmation• Architected a solution for integrating Microsoft CRM with multiple legacy applications• Managed a small team in implementing a new Telligent Community and migrating existing users and discussions from a legacy application to a new platform• Designed and developed a single sign-on solution bridging authentication between Telligent Community, SiteCore CMS and multiple homegrown applications• Managed a small project team in developing a website using .NET technologies that integrated with Microsoft CRM using SQL Server Integration Services

• Maintained departmental infrastructure (servers, switches, firewalls, etc.)• Supported faculty and student technology hardware and software• Trained junior technicians

Standardized and consolidated all FedEx.com Development teams’ internal web portals

Rolled-out a behavior-based intrusion detection system to protect proprietary information from undefined malicious attacks for 125,000 global employee laptops and desktops