James Applegate Email & Phone Number

Redmond, Washington, US

Redmond, Washington, US

• Drives successful adoption and productive use of Microsoft’s cloud technologies, including Azure (Infrastructure, Data, AI, Security, App Innovation, etc.), Microsoft 365, Dynamics 365, Github, and Copilot for.
• Trusted strategic advisor with customer senior leadership to drive and achieve business goals and objectives
• Consumption and operational health leader for all new and existing customer workloads
• Lead customer-facing role responsible for orchestration of virtual team
• Ensures customer success by orchestrating and aligning programs, projects, and delivery engagements

San Francisco, CA, US

• Responsible for customer implementations, onboarding, training, and strategy
• Managed a team of CSMs: hiring, coaching, 1:1s, performance reviews, scaling adoption and retention goals
• Lead CSM for high value accounts; current renewal attainment of 115%
• Recipient of multiple Rockstar award and nominations spanning several quarters
• Trained new CSMs and serves as a mentor during their 90-day onboarding process
• Member of tiger team responsible for streamlining customer implementations and adoption

Palo Alto, California, US

• Stood up Customer Success and Support departments as its first hire
• Lead CSM for high value accounts
• Set up customer satisfaction program to determine customer NPS score and health
• Held regular meetings with Product team to prioritize feature requests and bugs
• Created dashboard reporting and processes for managing renewals and red flag accounts

Aliso Viejo, California, US

• Managed team of Implementation Consultants responsible for managing the software implementation delivery lifecycle, which included project scoping, SOWs, requirement gathering, onboarding, configuration, deployment.
• Stood up the Professional Services department as its first hire; trained and onboarded new Implementation Consultants and other members within the Customer Success umbrella, including Technical Support Engineers and.
• Scaled Professional Services revenue from $500k in the first year after inception to $1.3M the following year
• Procured and deployed a Project Management tool that streamlined the onboarding process and produced reporting metrics that resulted in more informed business decisions
• Primary point of escalation for customer issues/roadblocks to ensure they get resolved in a timely manner
• Developed and refined training collateral used for onboarding new customers to drive operational efficiencies

Austin, TX, US

• Managed cloud-based Project Portfolio Management solution deployments for PMOs
• Appointed to implementation team dedicated to providing ongoing support to the company's largest account
• Trained new Consultants on product and best business practices of implementation
• Served as a Customer Success Manager responsible for renewals and upsells
• Consistently exceeded annual goals with over 95% for renewals and 35% for upsells

Toronto, ON, CA

• Responsible for configuring and deploying SQL server databases and software applications for state governments and the top 100 US law firms
• Refined onboarding and implementation processes and procedures that resulted in increased deployment efficiency and decreased time to value
• Spearheaded the integration of a new software product and streamlined into project management implementation processes
• Double promotion within the first year of employment

Bachelor Of Science, Economics

Study Abroad Program

Study Abroad Program