James Reid Email & Phone Number

Lewisville, Texas, Us

As a Client Engagement Manager (CEM) at CROSSMARK, I specialize in overseeing the full lifecycle of national projects, from negotiation and creation to approval and successful implementation. My role centers on driving growth through business development, budget oversight, execution monitoring, and issue resolution, with a focus on maintaining exceptional client service standards.Key responsibilities include building and nurturing client relationships, ensuring seamless project execution, and delivering strategic insights to foster long-term partnerships. I collaborate closely with cross-functional teams to identify new opportunities and enhance service offerings, supporting revenue growth through consultative, insights-driven selling. Additionally, I manage project budgets, secure on-time payments, and develop impactful sales tools and success stories that showcase the value CROSSMARK brings to our clients.With strong interpersonal, analytical, and negotiation skills, I bring a proactive approach to client engagement grounded in financial acumen and an in-depth understanding of industry trends and client needs.

Expert marketing, brand strategy, e-commerce development, and digital marketing solutions that drive measurable growth for your business. Let’s create bold, innovative campaigns that captivate your audience and convert leads into customers.

Argyle, Tx, Us

Devising innovative marketing strategies to drive brand growth and increase market share by 15% to 20%Collaborating with cross-functional teams to implement effective brand strategies and initiativesManaging branded Merch development, sourcing, and production management for national, international, and local clients

Fort Worth, Tx, Us

Drew on a deep understanding of marketing strategy to identify opportunities and targeted solutions for clientsCharged with cultivating, retaining, and ensuring client successEntrusted with creative direction and strategic leadership for designated client workBrought in new opportunities for revenue via upselling, client retention, and traditional lead generation

Fort Worth, Tx, Us

Oversaw client relationship management as the primary liaison between clients and the companyEmployed a deep understanding of marketing strategy to identify opportunities and targeted solutions for clientsDirected the execution, budgeting, and implementation of clients' marketing strategiesLed and professionally developed a team of marketing managers and creatives

Southlake, Tx, Us

Co-founder and partner. Responsible for managing marketing, social media, compliance, human resources, finances and advising on business administration issues.

Cincinnati, Ohio, Us

Conducted co-creation demonstration sessions with prospective clients utilizing Vurvey’s SaaS platformDrove leads to co-creation sessions and then transition to a member of the sales team

Lone Tree, Co, Us

Grew social channel engagement by 1600% on Facebook, LinkedIn, and InstagramImplemented a diversified content calendar customized for each social channel leading to increased engagementStreamlined social content development process with Monday.com, and automated social content posting, scheduling, and listening with Sprout Social reducing errors, improving the quality of data analytics, and automating simple tasksCollaborated as a member of the technology testing team leading to the adoption of Slack and Monday.com

Fort Worth, Texas, Us

As part of the executive leadership team, primary oversight in these areas: membership services, live production, worship, guest experience, communications, creative development, film development, security & safety and community (groups).

Fort Worth, Texas, Us

Responsible for overall operations for church start-up in Fort Worth, Texas. Areas of primary responsibility included: church launch preparation, equipment sourcing, training & development for volunteers, finance, human resources, security & safety, risk management, guest experience, worship experience, live production, staff management and development.

Southlake, Tx, Us

Drove the creative development of all products created for Gateway Church, a church with an active membership of 100,000+ and 9 campus locations, as part of Gateway Publishing & MusicDirected production design, video capture, and video content while coordinating with live event production teams locally and at locations worldwideSpearheaded music administration responsibilities involving song development, song registration, collaboration with music administrators, and song marketing with record labels and songwritersControlled a product development budget of $1 million for music, books, and digital products and a marketing budget of $250,000 for use domestically to promote music, book, and digital productsCreated and marketed fifteen music projects released globally including a Dove Award-nominated project and a Latin Grammy-nominated project and twenty-four book projects released globally in multiple languages

Southlake, Tx, Us

Responsible for production coordination of print, digital and music products developed by Gateway Church, a church with an active membership of 100,000+ and 9 campus locations. SaaS platforms utilized include Office 365, Slack, Box, Dropbox, Asana, Monday and Frame.io

Fort Worth, Texas, Us

As managing partner, responsible for day-to-day operations of the agency including: client management, new business development, project management, creative direction, strategy development, financial oversight and human resources.• Responsible for increasing agency gross revenue by 300% 2013 vs. 2012• Clients included: o The Foundation for Excellence in Education (founded by Jeb Bush): Brand Identity System for Digital Policy Library and Infographics used in print and digital format.o Successfully launched brand identity for new craft brewery leading to second largest crowd sourced funding campaign for independent breweries and nearly $3 million in startup funding, product naming, interior design for tasting room, web development, merchandise branding and design.o Mega-Churches in Baton Rouge, Dallas/Fort Worth, and Cincinnati: rebranding, web development, print development, and social media campaigns.

Southlake, Tx, Us

Work with account manager to manage all aspects of client project management including: client communication, data analysis, development, creative direction, project execution and timeline execution. Collaborate with internal teams such as art, product development and production to ensure effective and timely delivery of client services.

Chicago, Illinois, Us

Primary contact with all assigned corporate clients, managing delivery of services from agreement through completion including special projects or long-term continuity projects. Collaborated with internal departments to review strategy to maximize delivery of services and develop organic account growth. Kodak Client Business Unit.

Southlake, Texas, Us

Managed the growth and development of the retail sales staffing channel through existing and new clients. Responsibilities included analysis, project management, client interface, requests-for-proposals (RFP’s) development, contract negotiation, and ongoing client support. Primary point of contact with all assigned client companies. Responded and resolved client issues in a timely manner, balancing customer satisfaction, quality and relevance. Client contacts included AT&T, Verizon, Blockbuster and Simon Property Group.

Chicago, Illinois, Us

Primary contact with all assigned corporate clients, managing delivery of services from agreement through completion including special projects or long-term continuity projects. Collaborated with internal departments to review strategy to maximize delivery of services and develop organic account growth. Clients included Best Buy, LG Electronics and Universal Studies Home Entertainment.

Richfield, Minnesota, Us

Store merchandising management, Inventory & asset management, loss prevention management, overall store management, P&L management, staff development, sales management. District trainer.

Richfield, Minnesota, Us

Inventory & asset management, loss prevention management, overall store management, P&L management, staff development, sales management.

Richfield, Minnesota, Us

Customer service management, human resources management & compliance, overall store management, P&L management, staff development, sales management.

Us

Customer service management, human resources management & compliance, overall store management, P&L management, staff development, sales management, inventory & asset management, loss prevention management.

Executive Mba, Business Administration, Management And Operations

Bachelor'S Degree, Business Administration And Management, General