James Aro Email & Phone Number

Brisbane, Australia

Stockholm, Sweden

Brisbane, Australia

• Maximising the team's productivity by planning the daily routes and time-manage the team of 15repair technicians.
• Facilitating monthly team meetings when required.
• Attaining quotes and sourcing original parts for jobs from suppliers.
• Managing glass replacement bookings and assisting customers with their queries and complaints tomeet their needs.
• Assisting in the workshop when required (windscreen repair and replacement, windscreen chiprepair, side and rear window replacement, ADAS windscreen calibration in accordance with thevehicle manufacturer's.
• Acting Branch Manager when required.

Brisbane, Australia

• Coordinated regional safety meetings via conference calls with committee members.
• Provided feedback minutes of meetings to the National Safety Manager and managers.
• Communicated safety issues to staff.

Brisbane, Australia

• Windscreen repair and replacement, windscreen chip repair, side and rear window replacement inaccordance with the vehicle manufacturer's specifications and Australian safety standards.
• Liaised with customers, explained the work to be done and kept them informed of timeframesand expectations.
• In this role I serviced more than 1400 customers per year and I consistently received positivefeedback from customers and managers.

New Zealand And Australia