James Arquette Email & Phone Number

London, England, Gb

London, England, Gb

For the last 3 years FirstCare has continued to expand and enter new markets while cultivating and strengthening existing ones. As a result, it has seen tremendous growth. It now employs its highest ever number of staff, is establishing a second office and has set even more ambitious growth targets for the next three years.To help ensure that the business is capable of absorbing this growth, and in recognition of my accomplishments during my first 10 years at FirstCare, I have been promoted to Chief Operating Officer. In this role I am tasked with overseeing all operational and commercial functions in the business, ensuring that the two work together to deliver a successful FirstCare that provides value for money and a high quality service to all existing and new customers.

London, England, Gb

We are an absence management solution provider that helps private and public sector organisations increase productivity, streamline administration and motivate employees, whilst reducing costs. With over 10 years’ experience working in partnership with human resource professionals, our tailored service has seen our clients reduce their absence rate by an average of 21.2% and experience an average ROI of 546%. With a nurse-led, 24/7 call centre, a secure software platform and real-time data and trend analysis reporting, we maintain the UK’s largest database on absence. We cover 167,000 employees and have recorded more than 10.2 million absences. My key responsibilities include:- Driving our business sales and marketing teams to continue FirstCare’s growth and expansion- Overseeing new client implementation processes, to ensure an efficient and effective sales process- Overseeing our client service team to ensure we continue to deliver quality solutions that go above and beyond our clients’ expectations - Overseeing IT developments that deliver commercial benefit - Project managing, designing and developing innovative new FirstCare services - Creating and maintaining rewarding partnerships that allow us to work truly collaboratively with our clients- Extensive data analysis focusing on absence and health trends- Data security management and the coordination of over 138 security controls.For more information on FirstCare and the support we can offer, visit our website: www.firstcare.eu

London, England, Gb

In 2009 I was promoted to operations director.My responsibilities included:• Coordinating and implementing projects including FirstCare’s acquisition of and merger with Active Health Partners (AHP) • Management of IT systems and infrastructure• Management of IT development• Management of FirstCare’s telesales operation

London, England, Gb

My primary responsibility was to develop management information reports through meticulous data analysis and effective use of Microsoft SQL. Through this role I created the foundation for what has become the UK’s leading absence management information system.

Edinburgh, Edinburgh, Gb

My responsibilities included: • Indexing and processing customer requests for the end to end workflow of pensions correspondence• Collating statistics for a national KPI dashboard• Maintaining daily and weekly performance measures

Ba Honours Degree, Business

Advanced Gnvq Business, Business Studies