James Miller Email & Phone Number

Austin, Texas Area

• Launch market operations across 3 Austin locations• Promote consistency and scale SOPs to accommodate tremendous growth in volume YOY• Evaluate KPIs to guide market strategy and generate weekly reports for leadership• Conduct 1:1s to review metrics, provide feedback, & goal-set for team of 8-12 direct reports • Source, screen, and interview candidates to increase local staff 100% YOY• Drive culture within the market, emphasizing talent development and employee recognition• Establish relationships with local vendors for operational support• Maintain weekly payroll and reconcile office expenses

Austin

• Coordinated with operations lead to supervise an 8-person team and manage daily workload• Transitioned through 100% volume increase YOY, scaling processes to increase productivity• Scheduled efficiently to provide coverage in a high-volume, lean-staffed market• Developed procedural training guide for day-to-day operations• Partnered cross-department with logistics teams to improve inventory accuracy

Austin, Tx

• Launched new market operations in Austin and developed local processes to train new hires• Fulfilled vehicle deliveries and audited vehicle titles and registration before submission• Resolved escalations with creative, customer-focused solutions• Crafted marketing events to promote launch and establish local partnerships

Austin, Texas

• Onboard and facilitate new hire training for a dynamic startup company• Partnered with cross-functional teams to plan and schedule training classes• Create and edit training materials to build consistent and engaging curriculum• Increased team conversion rates by mentoring colleagues and providing feedback• Assessed customers’ needs through mastery of Sandler selling techniques• Improved customer experience by creating a scorecard to evaluate customer calls

Austin, Texas Area

• Receive inbound calls to service insurance policies for customers in highly-regulated states• Reviewed personal lines policies to ensure compliance with insurance regulations

San Antonio, Texas Area

• Facilitate new hire training independently in a classroom environment• Collaborate to enhance and develop training material for new hire classes• Managed small groups of new hires, tracking metrics to prep for transition to specialty roles

San Antonio, Texas Area

• Develop and maintain client relationships through phone, e-mail, and chat• Engage VIP clients, establishing personal style and building wardrobe• Create visual presentations to coordinate and present looks to clients• Manage and lead customer outreach projects to resolution

Tallahassee, Florida Area

• Train new hires in store policy and standards• Reinforce visual standards concerning merchandise presentation

Tallahassee, Florida Area

Mr. Paul Cohen is a film industry executive and marketing professional. Under his guidance, I worked collaboratively with a team of interns to virally market several films, including the promotion of the Academy Award-winning documentary The Cove. Additionally, I communicated with the producers and directors of the films I helped market, all with the aim of identifying the target audience and increasing the reach of these films.

Destin/Fort Walton Beach, Florida Area