James Miller Email & Phone Number

Austin, Texas Area

• Launch market operations across 3 Austin locations
• Promote consistency and scale SOPs to accommodate tremendous growth in volume YOY
• Evaluate KPIs to guide market strategy and generate weekly reports for leadership
• Conduct 1:1s to review metrics, provide feedback, & goal-set for team of 8-12 direct reports
• Source, screen, and interview candidates to increase local staff 100% YOY
• Drive culture within the market, emphasizing talent development and employee recognition

Austin

• Coordinated with operations lead to supervise an 8-person team and manage daily workload
• Transitioned through 100% volume increase YOY, scaling processes to increase productivity
• Scheduled efficiently to provide coverage in a high-volume, lean-staffed market
• Developed procedural training guide for day-to-day operations
• Partnered cross-department with logistics teams to improve inventory accuracy

Austin, TX

• Launched new market operations in Austin and developed local processes to train new hires
• Fulfilled vehicle deliveries and audited vehicle titles and registration before submission
• Resolved escalations with creative, customer-focused solutions
• Crafted marketing events to promote launch and establish local partnerships

Austin, Texas

• Onboard and facilitate new hire training for a dynamic startup company
• Partnered with cross-functional teams to plan and schedule training classes
• Create and edit training materials to build consistent and engaging curriculum
• Increased team conversion rates by mentoring colleagues and providing feedback
• Assessed customers’ needs through mastery of Sandler selling techniques
• Improved customer experience by creating a scorecard to evaluate customer calls

Austin, Texas Area

• Receive inbound calls to service insurance policies for customers in highly-regulated states
• Reviewed personal lines policies to ensure compliance with insurance regulations

San Antonio, Texas Area

• Facilitate new hire training independently in a classroom environment
• Collaborate to enhance and develop training material for new hire classes
• Managed small groups of new hires, tracking metrics to prep for transition to specialty roles

San Antonio, Texas Area

• Develop and maintain client relationships through phone, e-mail, and chat
• Engage VIP clients, establishing personal style and building wardrobe
• Create visual presentations to coordinate and present looks to clients
• Manage and lead customer outreach projects to resolution

Tallahassee, Florida Area

• Train new hires in store policy and standards
• Reinforce visual standards concerning merchandise presentation

Tallahassee, Florida Area

Mr. Paul Cohen is a film industry executive and marketing professional. Under his guidance, I worked collaboratively with a team of interns to virally market several films, including the promotion of the Academy Award-winning documentary The Cove. Additionally, I communicated with the producers and directors of the films I helped market, all with the aim.

Destin/Fort Walton Beach, Florida Area