James Bai Email & Phone Number

Morristown, New Jersey, United States

• Provided remote customer support via Bomgar software and Ivanti ticketing system• Streamlined the Onboarding and Offboarding processes for new and departing employees• Provided laptops for onboarding employees and upgraded devices for current employees based on warranty status, enhancing productivity and minimizing downtime• Managed and tracked firmwide inventory using FedEx• Led the deployment of applications on company-managed devices to address critical security risks and ensure compliance• Ensured data integrity by removing outdated devices from Active Directory and Intune

United States

• Provided proficient computer troubleshooting services to district employees in need of technical support• Managed and administered numerous devices and users by utilizing Microsoft Azure Active Directory• Orchestrated the deployment of scripts to facilitate the silent installation of crucial software applications for widespread usage across different school districts• Maintained and regularly updated managed devices to ensure compliance with patch management process

• Championed the adoption of “PixStoriPlus” among colleagues and acquaintances, effectively driving product awareness and expanding its user base• Captured and documented pertinent data related to the company and its projects in a structured database, ensuring its accessibility for future reference• Proactively reached out to multiple businesses and companies, promoting the integration of “PixStoriPlus” for their organizational use