James Bartels Email & Phone Number

Austin, TX, US

Austin, TX, US

Successfully launched a new Technical Account Management team, rapidly scaling to manage over 40 clients within the first year and impacting over 150 others.Onboarded and trained seven new team members, growing the team, and implementing efficient processes and best practices to ensure seamless integration.Strategically expanded the TAM team to support a.

Austin, TX, US

Lead and collaborate with teams, providing guidance and support to ensure they can grow effectively and meet organizational goals and standards.Identifying and working on operational problems to develop and implement solutions to improve performance and reliabilityMentor and provide technical guidance to others, using a deep understanding and extensive.

Austin, TX, US

Led teams to refactor and re-platform the first cloud migration of multiple-institution service applications, reducing operational costs by ~40% through faster deployments and better scale - reducing services and integrations from hundreds of VMs/instances to orchestrated scaling containersDeveloping a technical vision to constantly improve our platform.

Austin, TX, US

Lead the introduction of an internal technology shift for our integrations. This will further development quality, improve implementation speed and scale, reduce infrastructure spend, and deliver both quality improvements and features faster to our clients and their end users. Providing an improved system to deliver businesses and people better access to.

Austin, TX, US

Cross-functional Team Leadership to develop critical infrastructure, cutting deployments by 4-6 weeks, saving time in testing and decreasing issues 30%, and delighting our customers while instilling trust in our ability to continue to exceed their expectationsAdvised with DevOps on internal architecture reformation to drive deployments using Nomad, Docker.

Austin, TX, US

Solved technical problems to satisfy clients’ ever-changing needs for a complete and complex framework, system or product with an emphasis on systems architecture and integration.Noted for having a great ability to explain complex topics to clients and non-technical stakeholders, steering towards solutions that leverage platform and best processesWorked.

Austin, TX, US

Experienced technical resource, creating solutions to alleviate resource/technological constraints Leading a development team, extending new and existing core integration and 3rd party vendorsCore Adapter technical resource to customers, prospects, salesWorks closely with sales, product and implementations on RFQ, project scope and schedulingActively.

Austin, TX, US

Strong leader of a team which triages, investigates, and resolves issues that relate to custom solutions to the online banking platform. Lead and grew a team of developers who delivered custom solutions to this platform, working with analysts and clients to ensure the goal had been accomplishedDeveloped and Maintained a set of internal and executive.

Austin, TX, US

Leading a dynamic team in: Support of Beta programs for new features and functionsResolution and advisement on advanced Implementation and Support issues Maintaining a functional and highly available Sales Demonstration siteProviding Development services as requested to support internal requirements to various organizationsMaintaining other environments to.

Austin, TX, US

Solving technical issues and client-reported opportunities related to software Participating and engaging with clients in Beta release projects of pre-release codeTriage and issue resolution, determining best process and documenting new procedures Responsibilities:Diagnose technical issues, primary escalation point for frontline Implementations and.

Austin, TX, US

Built out second level L2 support team, processes, tools and successfully transitioned to support management in maintainable condition.Responsibilities:-Worked in close partnership with cross-functional post sales delivery teams to ensure timely resolution to issues that may be impacting customer satisfaction and served as key point of contact for.

Austin, TX, US

Supervised, planned, and directed the activities of the project delivery staff, identifying projects, potential risks, scope, resource requirements, time-frames, cost, and status according to established project management methodologyCommunicated project status through reporting to Operations Management TeamResolved project related problems by directing or.

Austin, TX, US

Project managed implementation of developed software to external customersManaged various internal technical resources to accomplish tasks and development Set time-lines and expectations with the client, and managed exceptions Provided training on the software suite near the project’s conclusionManaged between 4 and 12 projects at one time, each at various.

Round Rock, Texas, US

Directly interfaced with multiple Engineering and Operations teamsProvided leadership for development and implementation of new product introduction process to support successful Dell product launchesCoordinated operational activities associated with the introduction of new Dell products in Worldwide factoriesManaged supplier factory readiness, supplier.

Round Rock, Texas, US

Identified and negotiated schedule requirements for engineering extended team, working with various team membersOrganized and directed 5-8 team members, ensuring they understand their responsibilities, expected deadlines; transitioned team through four (4) generations of product launches with 8-12 systems per generationPlanned and coordinated immediate.

Round Rock, Texas, US

Diagnosed and corrected software malfunctions through various debugging techniquesInterpreted specific issues generated by test groups; collaborated with team in supporting subsystems and data extracts; communicated with test technicians in the execution of test plansInitiated standardized online test cases and work flow chartsAnalyzed specifications for.

Round Rock, Texas, US

Constructed, troubleshot and tested prototype assemblies; collaborated with engineers in test phase of prototype systems and/or pre-released software, which included three (3) generations of launches with 4-5 systems per generationSet-up, configured and tested hardware/software products; performed specified test cases and documented resultsPerformed.

Round Rock, Texas, US

Resolved questions and escalations; investigated and resolved technical issues working with product support and/or engineering on compatibility issues; supported field representatives during on-site service callsProvided products training and industry information, discussing processes and issues with Customer Service Representatives, including proper.

Round Rock, Texas, US

Answered numerous technical support calls from customers; provided first-level technical support on PC operation and/or maintenance Performed troubleshooting techniques to identify products that were defective and followed guidelines in issuing service callsPrepared technical reports by collecting, analyzing and summarizing information and trends; quality.

Post Graduate Program Certificate, Artificial Intelligence And Machine Learning: Business Applications

Masters Certificate, Project Management

Bachelor Of Science In Business, Information Systems