James Bartels Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Successfully launched a new Technical Account Management team, rapidly scaling to manage over 40 clients within the first year and impacting over 150 others.Onboarded and trained seven new team members, growing the team, and implementing efficient processes and best practices to ensure seamless integration.Strategically expanded the TAM team to support a 25% growth in client base and revenue while maintaining customer satisfaction.Implemented a robust OKR framework to drive team performance, track key metrics, and measure success.Fostered collaborative relationships with clients and internal stakeholders to identify cross-selling opportunities and enhance customer value.Proactively identified and mitigated potential technical risks, ensuring smooth account management and client success.

Austin, Tx, Us

Lead and collaborate with teams, providing guidance and support to ensure they can grow effectively and meet organizational goals and standards.Identifying and working on operational problems to develop and implement solutions to improve performance and reliabilityMentor and provide technical guidance to others, using a deep understanding and extensive knowledge of integration environments and processes.Continuously seek ways to improve the efficiency and effectiveness of software development processes using Agile methodologies, DevOps practices, and cutting-edge technologies.Contributing to quality engineering through growth in product integrations and growing value in our release pipelinesContinued to be a thought leader, trusted partner, and advocate for advancing initiatives driving further innovation and savings

Austin, Tx, Us

Led teams to refactor and re-platform the first cloud migration of multiple-institution service applications, reducing operational costs by ~40% through faster deployments and better scale - reducing services and integrations from hundreds of VMs/instances to orchestrated scaling containersDeveloping a technical vision to constantly improve our platform technology while reducing support and infrastructure costDrove innovation and operational transformation through continuous and automated improvements to make our teams' lives uncomplicated and create more time for solving customer needs - decreased development cost for simple services by ~90%Worked closely with product management to enable core product advancementManaged multiple imperatives, successfully communicating changes and prioritizing goals to deliver commitments.

Austin, Tx, Us

Lead the introduction of an internal technology shift for our integrations. This will further development quality, improve implementation speed and scale, reduce infrastructure spend, and deliver both quality improvements and features faster to our clients and their end users. Providing an improved system to deliver businesses and people better access to the information that helps them fulfill their financial experience.Worked to shape the future of our product integrations, how we’ll interact with our internal partners, and contributing to enhancements that will drive results to change the way we operate.

Austin, Tx, Us

Cross-functional Team Leadership to develop critical infrastructure, cutting deployments by 4-6 weeks, saving time in testing and decreasing issues 30%, and delighting our customers while instilling trust in our ability to continue to exceed their expectationsAdvised with DevOps on internal architecture reformation to drive deployments using Nomad, Docker, and Python to be 50% automated, which frees up our teams time so that we can deliver value faster for our clientsCreated Jenkins jobs to self-service the creation and maintenance of newly orchestrated environmentsCreated tooling for migrating from prior environments and updating new environmentsImproved test automation speed and orchestrated scale of delivery by creating environments and data migration for Dev/QAWorked within Agile framework and methodology to deliver incremental improvements

Austin, Tx, Us

Solved technical problems to satisfy clients’ ever-changing needs for a complete and complex framework, system or product with an emphasis on systems architecture and integration.Noted for having a great ability to explain complex topics to clients and non-technical stakeholders, steering towards solutions that leverage platform and best processesWorked with highly customized products on multiple platforms to design capabilities, including new product features and extensive customizationAssist and mentor teammates evangelize best practicesRemote working

Austin, Tx, Us

Experienced technical resource, creating solutions to alleviate resource/technological constraints Leading a development team, extending new and existing core integration and 3rd party vendorsCore Adapter technical resource to customers, prospects, salesWorks closely with sales, product and implementations on RFQ, project scope and schedulingActively participates in Agile planning, sprint prioritization, execution and qualitySolutions Integration created and managed for Fiserv, FIS, Jack Henry, Finastra, et. al.Responsible for business line financial targets that roll up to recognizable or delivered revenueEnsuring timely delivery of projects, products and services to all client tiersTransitioned team into Agile Methodologies, obtaining SCM, increasing predictability and flexibility

Austin, Tx, Us

Strong leader of a team which triages, investigates, and resolves issues that relate to custom solutions to the online banking platform. Lead and grew a team of developers who delivered custom solutions to this platform, working with analysts and clients to ensure the goal had been accomplishedDeveloped and Maintained a set of internal and executive dashboards to monitor development phases and provide information on state of the ProServ Development teamTook on additional responsibilities to start software development management of a different team while a manager search was ongoing, growing to 10 reportsManaged the sustaining queues for professional services, communicating status to external and internal stakeholders, and determining fluctuating needs for this sustaining teamTriage sustaining tickets escalated for operations for completeness and appropriate assignmentAssigned, managed, and tracked high priority ticketsHired, on-boarded, and mentored developers Worked with Python, HTML/CSS/JavaScript, and SQL in Windows and Linux environments

Austin, Tx, Us

Leading a dynamic team in: Support of Beta programs for new features and functionsResolution and advisement on advanced Implementation and Support issues Maintaining a functional and highly available Sales Demonstration siteProviding Development services as requested to support internal requirements to various organizationsMaintaining other environments to support business needs, such as Usability and TrainingAdditionally:Worked with IT to identify owners for existing processes and migrating to new standardsStarted a revolution for platform packaging for delivery of approved deployment versionsInitiated a team/process for updating server templates to cut down on startup time for new projectsWorking with Sales and Operations to understand upcoming capabilities ahead of full product releaseFaciliatated the transition of this team and responsibilities to various other Dev and Ops teams

Austin, Tx, Us

Solving technical issues and client-reported opportunities related to software Participating and engaging with clients in Beta release projects of pre-release codeTriage and issue resolution, determining best process and documenting new procedures Responsibilities:Diagnose technical issues, primary escalation point for frontline Implementations and Customer Support Review, Test, and Install Beta software Communicate with Developers to assist in issue resolutionContribute to software functional design, feature functionality, and usabilityManage and maintain internal environments in support of Sales and OperationsTraining and mentoring other team membersWorking with non-technical customers, both external and internalTechnical documentation to help both technical and non-technical resources understand new conceptsTechnical Skills and Exposure: Windows Server, MS SQL20xx, IISWireshark and network packet traffic captureKnowledge of standard Banking practices (ACH, Memos, Holds, NSF, Wires, Commercial)Python language scripting to satisfy API service requests, as well as file and directory processingJavaScript and C# understanding and ability to suggest logic to address challenge within code

Austin, Tx, Us

Built out second level L2 support team, processes, tools and successfully transitioned to support management in maintainable condition.Responsibilities:-Worked in close partnership with cross-functional post sales delivery teams to ensure timely resolution to issues that may be impacting customer satisfaction and served as key point of contact for technical escalations-Ownership for driving progress and resolution on backlog critical customer escalations-Managed complex customer situations-Managed a highly technical client facing team-Project Management-Communication of technical issues to both technical and non-technical audiences-Strong analytical and end to end problem solving skillsTechnical Skills and Exposure:-Windows Server 2003, 2008, IIS, and service management-Extensive experience interacting with MS SQL 2005 and 2008 database environments-Network troubleshooting skills

Austin, Tx, Us

Supervised, planned, and directed the activities of the project delivery staff, identifying projects, potential risks, scope, resource requirements, time-frames, cost, and status according to established project management methodologyCommunicated project status through reporting to Operations Management TeamResolved project related problems by directing or performing reviews, analyzing the issues, and developing a clear resolutionAssured overall project quality and ensures a timely completion of deliverable itemsCommunicated and coordinated regularly with appropriate staff to maximize the effectiveness and efficiency of interdepartmental operations and activitiesDemonstrated Problem Management, Configuration Management and Deployment, and Project and Service Management

Austin, Tx, Us

Project managed implementation of developed software to external customersManaged various internal technical resources to accomplish tasks and development Set time-lines and expectations with the client, and managed exceptions Provided training on the software suite near the project’s conclusionManaged between 4 and 12 projects at one time, each at various stages of completionWorked regularly with various Office and Project Applications as well as SQL and other technical configuration tools

Round Rock, Texas, Us

Directly interfaced with multiple Engineering and Operations teamsProvided leadership for development and implementation of new product introduction process to support successful Dell product launchesCoordinated operational activities associated with the introduction of new Dell products in Worldwide factoriesManaged supplier factory readiness, supplier quality, and issue resolution related to supplier materials/processesWorked with suppliers and Quality to implement business process improvementsMonitored supplier process quality metrics and product plansProvided leadership and worked with other functional teams to resolve supplier quality issuesProvided leadership for development and implementation of an effective quality programSupported Dell Operation Engineering activities and initiatives to improve Dell’s ability to meet customer requirementsLed resolution conference calls and meetings between internal and external engineers to address urgent questionsReceived and/or shared information throughout the company, as well as promoting, influencing, and advising with peers and management

Round Rock, Texas, Us

Identified and negotiated schedule requirements for engineering extended team, working with various team membersOrganized and directed 5-8 team members, ensuring they understand their responsibilities, expected deadlines; transitioned team through four (4) generations of product launches with 8-12 systems per generationPlanned and coordinated immediate goals and objectives for each project; researched, identified and implemented ways to improve completion time; worked with team members to define, develop and implement improvements within the planning phase Determined internal and external tasks and inter-dependencies required to support projectsIdentified and managed scope flexibility; tracked and managed schedules; published regular schedule updates to extended and operational teams Prepared summaries/information on status of project at any given timeDeveloped and maintained project functional plan; held all reviews required and ensured participation by essential organizationsFacilitated meetings to identify and work project issues until resolved; assessed risks and contingency plans to minimize project delays Distributed project documentation teams; defined/revised processes to improve process and qualityParticipated as an integral part of various teams during the groups transition to China Development Center, providing input and recommendations for ease

Round Rock, Texas, Us

Diagnosed and corrected software malfunctions through various debugging techniquesInterpreted specific issues generated by test groups; collaborated with team in supporting subsystems and data extracts; communicated with test technicians in the execution of test plansInitiated standardized online test cases and work flow chartsAnalyzed specifications for changes and performed testing Prepared and submitted project timetables while maintaining a solid understanding of the “big picture”Once completed, worked directly with the designers acknowledging changes and problems, establishing open lines of communication as well as interacting with other development teams to define requirements and resolve product issuesDeveloped problem determination/resolution checklists and resolved common problems quickly

Round Rock, Texas, Us

Constructed, troubleshot and tested prototype assemblies; collaborated with engineers in test phase of prototype systems and/or pre-released software, which included three (3) generations of launches with 4-5 systems per generationSet-up, configured and tested hardware/software products; performed specified test cases and documented resultsPerformed functional testing and analysis of newly developed products, ensuring operation and reliabilityProvided recommendations and constructive feedback on specified test plansManaged personal scheduling and prioritizing of tasks, coordinating on time project completionTracked prototypes throughout development test cycle, making recommendations for resolutionDelegated project tasks to lower-level technicians; reported progress of project and technicians

Round Rock, Texas, Us

Resolved questions and escalations; investigated and resolved technical issues working with product support and/or engineering on compatibility issues; supported field representatives during on-site service callsProvided products training and industry information, discussing processes and issues with Customer Service Representatives, including proper diagnostic and remedial procedures used in resolving technical problems, and by walking the customer through issues step-by-stepOversaw special projects with the first Pentium II system, including bringing up a kiosk with various Dell systems for a Large AccountAnalyzed data to identify emerging support, product or compatibility problems

Round Rock, Texas, Us

Answered numerous technical support calls from customers; provided first-level technical support on PC operation and/or maintenance Performed troubleshooting techniques to identify products that were defective and followed guidelines in issuing service callsPrepared technical reports by collecting, analyzing and summarizing information and trends; quality research, investigation and resolutionMonitored compliance with regard to standard operating procedures in resolution of customer concernsDemonstrated a high level of efficiency and ability to deal with escalated situations

Post Graduate Program Certificate, Artificial Intelligence And Machine Learning: Business Applications

Masters Certificate, Project Management

Bachelor Of Science In Business, Information Systems