James Bartnik Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Developed and deployed full stack applications utilizing Node.js, Typescript, ReactJS, Docker, and Kubernetes in scalable and efficient architectures.• Managed mono-repository environments using NX, enhancing development efficiency with custom tools and scripts for build and deployment.• Engineered robust backend systems using Express and Node.js frameworks to handle high-volume traffic while maintaining performance and scalability.• Optimized developer workflows by troubleshooting local deployment issues, streamlining internal tools, and refining development environments.• Implemented Test Driven Development (TDD) practices to ensure code quality, reliability, and maintainability, while meeting project deadlines.• Orchestrated infrastructure automation on Google Cloud Platform using Terraform and Docker while optimizing DNS and performance with Cloudflare, ensuring scalability, reliability, and speed.

Vancouver, British Columbia, Canada

• Provided technical support in person, over the phone and via remote support apps such as ConnectWise Manage and NinjaRMM• Connected computers to our client’s Azure Active Directory, utilizing the online portal to investigate risky sign-ins and modify user’s conditional access• Administered and maintained internal and client business continuity and disaster recovery solutions, restoring backups as needed• Administered and maintained internal and client server and network related solutions• Worked with third-party support for warranty or software related solutions

South Surrey, British Columbia, Canada

• Provided timely and accurate Tier 1 IT support to 50+ small to medium sized businesses for issues related to Microsoft 365, servers, security, and client networks• Effectively communicated technical information to non-technical users remotely• Collaborated with vendors such as Microsoft, Adobe, Xerox, and HP to identify problems and restore service to clients• Utilized remote monitor management (RMM) tools such as Datto and ConnectWise Control to resolve client issues and ensure all systems are up to date• Administered and managed user accounts in Active Directory and Microsoft 365• Diagnosed peripherals, printers, and audio visual equipment and restored them to operation• Maintained client documentation and updated information as required

Vancouver, Canada Area

• Led a team of QA analysts on the EA Desktop App redesign (now in open beta) and coordinated with quality engineers to ensure continuous code deployments met quality standards• Collaborated with designers, producers, and developers to identify risks and resolve dependencies in an Agile/Scrum software development environment• Spearheaded improvements in QA processes and developed new strategies to ensure project success• Provided regular QA reports to stakeholders and upper management, and maintained documentation using Confluence• Created test cases for automation scripts and reported functional and experience bugs on JIRA

Diploma, Digital Design And Development

High School