James Basterash Email & Phone Number

Greater Milwaukee Area

▪ Support various production systems and software in a large manufacturing plant▪ Deliver Tier I/Tier II helpdesk support for workstation, printer, and plotter issues▪ Create technical documentation for admins and end users – TIDS, SOPS, IT Tips▪ Image, deploy, and remotely manage end user workstations using Novell ZENworks▪ Administer endpoint and remote user management via TeamViewer Management Console▪ Automate software installs via ZENworks bundles and batch/powershell scripts▪ Install and remove servers, network, and infrastructure equipment

3333 Good Hope Rd, Milwaukee, Wi 53209

▪ Provided tier I/tier II helpdesk support to CAD end users via VPN remote access tools, email, phone, and in person▪ Performed server backup, archive, and restore operations ▪ Monitored Unix, Linux, and Windows software license servers▪ Analyzed machine data and build reports, alerts, and dashboards using Splunk Enterprise▪ Composed standard operation procedure, best practice documentation, and hardware/software tutorials for in house knowledge base▪ Ordered PC hardware and accessories from vendors▪ Conducted end user software training

310 N Wilson Ave, Hartford, Wi 53027

• Responsible for managing an organized kitchen operation while directing staff to work efficiently.• Experience in multi-tasking between cooking, overseeing staff, and filing production records.• Excelling in time management skills, creating and implementing projects within specific deadlines and budgets. • Creating job postings, conducting interviews and yearly performance reviews, motivating and disciplining staff.• Ordering products from vendors and forming business relationships with vendor representatives.• Planning weekly meal menu and balancing food budget accordingly.• Addressing problems or concerns head on and ensuring issues are resolved quickly and appropriately.• Communicating problems or concerns between upper management and staff, and mediating resolutions.• Conducting culinary workshops, educating children on various cooking techniques.• Adapting and retaining new procedures and techniques transitioning from restaurant to daycare management.

3680 County Hwy Nn, West Bend, Wi 53095

• Managed staff schedule, budgeting hours appropriately and cutting employees at the necessary time.• Ensured all product ordered arrived on time and was of consistent quality, and if not, contacted the appropriate parties to ensure problem was solved.• Maintained professionalism under high pressure situations, including weekend rushes, working as a team, customer complaints, front and back of house disagreements, etc.

3680 County Hwy Nn, West Bend, Wi 53095

• Compiled par-lists and recipes to ensure kitchen was appropriately stocked and fo0d was of consistent quality.• Created new menu for restaurant revamp, and designed exciting forms of advertising including posters and ads.

1102 E Paradise Dr, West Bend, Wi 53095

• Led kitchen staff on night shifts, communicating with all staff to ensure maximum productivity and consistency.• Gained experienced with product flow, entree timing, and communication techniques.• Conducted monthly inventory.