James Basterash Email & Phone Number

Greater Milwaukee Area

• Support various production systems and software in a large manufacturing plant
• Deliver Tier I/Tier II helpdesk support for workstation, printer, and plotter issues
• Create technical documentation for admins and end users – TIDS, SOPS, IT Tips
• Image, deploy, and remotely manage end user workstations using Novell ZENworks
• Administer endpoint and remote user management via TeamViewer Management Console
• Automate software installs via ZENworks bundles and batch/powershell scripts

3333 Good Hope Rd, Milwaukee, WI 53209

• Provided tier I/tier II helpdesk support to CAD end users via VPN remote access tools, email, phone, and in person
• Performed server backup, archive, and restore operations
• Monitored Unix, Linux, and Windows software license servers
• Analyzed machine data and build reports, alerts, and dashboards using Splunk Enterprise
• Composed standard operation procedure, best practice documentation, and hardware/software tutorials for in house knowledge base
• Ordered PC hardware and accessories from vendors

310 N Wilson Ave, Hartford, WI 53027

• Responsible for managing an organized kitchen operation while directing staff to work efficiently.
• Experience in multi-tasking between cooking, overseeing staff, and filing production records.
• Excelling in time management skills, creating and implementing projects within specific deadlines and budgets.
• Creating job postings, conducting interviews and yearly performance reviews, motivating and disciplining staff.
• Ordering products from vendors and forming business relationships with vendor representatives.
• Planning weekly meal menu and balancing food budget accordingly.

3680 County Hwy NN, West Bend, WI 53095

• Managed staff schedule, budgeting hours appropriately and cutting employees at the necessary time.
• Ensured all product ordered arrived on time and was of consistent quality, and if not, contacted the appropriate parties to ensure problem was solved.
• Maintained professionalism under high pressure situations, including weekend rushes, working as a team, customer complaints, front and back of house disagreements, etc.

3680 County Hwy NN, West Bend, WI 53095

• Compiled par-lists and recipes to ensure kitchen was appropriately stocked and fo0d was of consistent quality.
• Created new menu for restaurant revamp, and designed exciting forms of advertising including posters and ads.

1102 E Paradise Dr, West Bend, WI 53095

• Led kitchen staff on night shifts, communicating with all staff to ensure maximum productivity and consistency.
• Gained experienced with product flow, entree timing, and communication techniques.
• Conducted monthly inventory.