I am a very experienced, innovative business manager who always puts the customer and client first. Successes gained in business development, process implementation, international marketing and sales for companies including Telefonica (O2), Airwave Solutions, (RWE) N-Power & ADT (Johnson Controls).A strong track record of establishing and leading multi party relationships with suppliers and key stakeholders to agree to new ways of working in collaboration and share the success of common goals. Commercially focussed, I have helped organisations secure over £25million in sales through introducing, implementing and managing new marketing and sales processes to drive demand.Successful track record in several verticals including Telecoms, IT, Energy, Security, Marketing & E-Commerce.Driving Sales Through Innovation* Accumulated sales valued at circa £25 million with Sophian Ltd for clients including ADT (Johnson Controls), Envirovent and several SMEs.* Identified gap in security market for 'off grid' connected security. Established a company to introduce a product to fulfil the gap and directly achieved 3K UK sales in the first 12 months with a £60k profitability using own digital marketing and E-Commerce model.*Delivered national subscription based market place for events, assisting over 1,000 UK businesses reach their target audience effectively.Establishing & Leading Multi-Party Relationships* Identified senior stakeholders, gained commitment to my new processes, implemented teams and led the new, innovative marketing and sales processes for ADT domestic and commercial sales.* Client / Relationship owner between Airwave Solutions and Police Forces & NHS Trusts in the North & Scotland. Leading and liaising with silver and gold command to ensure uninterrupted communication availability on projects such as the Olympic Torch, political party conferences and major incidents.* Leading on major incident management for blue light services including South Yorkshire flooding. * Supporting RWE with the merging of IT ticketing systems for N-Power following the migration to a new billing platform. Instrumental in identifying performance shortfalls and introducing remedial action through gaining multi-departmental collaboration and agreements.Understanding Business - Who is the customer?* As an experienced business owner and team leader, I understand the importance of the customer. Who are they, what do they care about, what problem is being solved and how we deliver exceptional standards efficiently and profitably.