Product Sunsetting and Systems Replacements: Solutioned best practices and standards for the digital banking bill pay and money movements replacement of the Rules Engine for Entitlement application. Reviewed existing API calls, coordinated meeting with developers and project management teams, managed functionality mapping and created decision process flow charts which enabled a seamless transition to company’s new entitlements engine.Regulatory and Legal Compliance: Partnered with legal and risk compliance to develop, draft, and implement standards for frontline associates, business and marketing campaigns, and terms and procedures for the online suite of products. Reviewed existing operating procedures and successfully launched an in-demand product feature that resulted in 400+ commingled requests a month. Assisted with the updating of terms for bill pay, money movements, and other online applications. Cross-Departmental Projects & Communications: Subject matter expert for the BBOL data migration project. Assisted the engineers in understanding the flow of data across software platforms, validated data, and identified gaps during sprints and iterations, and communicated successes and roadblocks during daily triage calls and executive team meetings. Ensured that business needs were met and signed off on data integrity which allowed for the conversion of 30,000+ business profiles. Process Documentation & Story Boarding: Draft policies and articulated solutions to complex technical problems with the assistance of legal and compliance to ensure compliance during the product development release process. Determine resource requirements and scope, document project decisions, and track progress via agile and waterfall methodologies and project timelines.

Conversion & Data Migration; Subject matter expert for digital banking team for the Iberiabank to First Horizon conversion. Managed the gap analysis and mapping project, participated on the data validation and UAT testing team, and assisted in the go-live risk management team. Assisted conversion team migrate 180,000 profiles to one platform. Product Management: Analyzed business processes and implemented new workflows utilizing applications like Visio and Sharepoint. Monitored the digital banking platform usage and reported on fraudulent activity.Training & Knowledge Sharing: Created Adobe Captivate lessons for digital banking applications and enhancements. Conducted online training for 1500+ front line associates, regional manager, and directors.KPI Reporting & Presentation: Compiled online banking usages, revenue generation, and money movements statistics, generated easily digestible slide deck, and reported monthly digital banking KPI statistics for the executive team.

Product Management, Customization & Enhancement: Managed the support for 4 products lines and over 120+ clients. Supported product integrity, investigated issues using SQL; reviewed SQL scripts, ran stored procedures, wrote SQL queries and table joins. Tested and validated data integrity of API calls, ETL processes, and BI cubes.Client Relations & Customer Service; Conducted needs assessments, business use cases, and created project plans. Supported product integrity, investigated issues using SQL; reviewed SQL scripts, ran stored procedures, wrote SQL queries and table joins. Project Scoping & Budgeting; Project manager for new implementations; managed timelines, resources, budget for approximately 40 implementations. Prepared scope of work budget and implementation timeless, generated custom programming quotes for client, and managed resource allocation of development team.

Product Defect & Conflict Resolution: Pinpointed the hardware defect through persistence and data driven metrics. Worked with the procurement team to confirm defect, forewarned the executive team of multi-million-dollar liability, created, and implemented a communication strategy.Vendor relations: Repaired a deteriorating client relationship and a stalled project within 10 weeks, coordinated the strategic implementation plan for 800+ deployment, and successfully got the project back on delivery schedule. New Product Launch Management: Directed the launch of a metric driven food expeditor, performed on-site testing and analysis, and provided in-field feedback. Documented design and software defects for the engineering team and successfully launched product by industry expo.

Marketing and Public Speaking: Presented and spoke at conferences, webinars, and sales meetings. Partnered with marketing team and developed monthly webinar series, was speaker and presenter on 8 webinar sessions. Sales & Presenting: Successfully acquired new clients worth over $4 million in estimated revenue, and upsold new functionality to existing clients. Translated and demoed highly complex prospect client’s wishes and pain points and secured new clients and created cross sell or up-sell opportunities to existing clients. Presented and spoke at conferences, webinars, and sales meetings.Product Development & API Management: Performed market analysis and testing of new technologies such as RFID and API technologies. Alpha tested new technology, documented results, and presented finding to the development teams. Selected by CEO to join Innovation and Blue Ocean Committee.

• Expert in the company’s front-end software capabilities. Supported the Business Analysts in defining software functionality and features for new products. Created specs for new client reports.• Observed and evaluated clients’ performance of software tasks and presented functionality issues to development board. Made recommendations for software enhancements of the GUI. • Conducted implementation training and on-site support.• Developed new training courses, conducted virtual discussions, provided on-site implementation training, go-live project management services, and on-site customer support.