Jim Dawson Email and Phone Number

Manager of the Global End-User Compute Configurating Management team. Responsible for the successful packaging and deployment of applications, images, updates, and security patches to 125k+ workstations in 7 Global sectors, supporting 1000+ locations. • Infrastructure project/change SME for software deployments and IT lifecycle endeavors. • Led Client Technology teams accountable for desktop standards and support, mobile devices, corporate telecom, video conferencing, executive level support.

Global End User Services - Enterprise Configuration Management and Deployment.• Manage team of Package and Deployment Engineers. • Application packaging, security patching, software deployment.• Microsoft Endpoint Config Manager (SCCM) • Team responsible for gathering requirements, packaging, testing, and deploying applications to production. • Team engages in hyper-care support and L2/L3 desktop support.. • Maintain excellent business relationships, keying in on consistency regarding communication with customers and management in order to ensure quality software package & patch installations for distribution• Team instrumental in major PepsiCo enterprise deployments to 50,000+ workstations (N. America). Distribute content (OS build and applications) to 600+ servers. Additionally, manage deployments for divisional applications including Frito-Lay, Pepsi Beverage, Quaker, and Tropicana.• Technology: Microsoft EndPoint Configuration Manager (SCCM), JAMF, AirWatch. Active Directory & Group Policy. ServiceNow. StarTeam. HP Service Manager. Skype. Windows 7. Windows 10. Apple Mac OS. Data Encryption.

Lead, Application Packaging & Deployment• Packaged end-user business applications for secure, automated deployment.• Managed and mentored staff of 4.

Lead of Desktop Services• Headed Desktop Services for a Pepsi bottler HQ in Schaumburg IL. 600 corporate employees, 3800 end-users, 100+ locations. • Guided teams accountable for Endpoint management, HW/SW Lifecycles, Tier III support, mobile devices, corporate telecom, video conferencing, and executive-level support. .

IT Manager – Client Technology Solutions and Standards • Envisioned and implemented a new strategic team focused on three key areas of End-User Compute: Technology Project Management, Technology Lifecycle Program Management, HW/SW Standards. IT Manager – Field Support Services • Leadership of Field Support teams for the Central and Western U.S. Team consisted of 15 Technical Analysts of various job levels who oversaw localized day to day operations and executed various infrastructure projects. Team was responsible for maintaining Windows Servers and Clients. • Created and implemented project plans for assigned technology projects and ensure internal IT compliance with standards, schedules, pricing, costs, quality, and processTechnical Lead / System Analyst • Managed and customized an ERP for a Paper company in VB and Vax Basic.• Provided end user support and data center operations.

First Chicago Bank, Chicago, IL (acquired by Chase) - Software Developer / Data Center operations - International Banking unit.