James B. Doan Email & Phone Number

Wilton, Connecticut, United States

Stamford, Ct Us

Responsible for all IT services delivered locally, reporting to the IT Leader of Global Business Service Americas.• End to End deliveries for multiple business units both locally and remote. Coordinated between multiple groups including business stakeholders, back-end technical teams, and Supply Chain Management (SCM) to deliver required business services.• Managed vendor relations with multiple (10) companies across diverse accounts, primarily providing IT related services. Vendor relations included quarterly (or as needed) stewardship meetings, invoice review, approvals, disputes, adds, moves or changes to services (based on business requirements), contractual agreements, and comparison to current market costs. Audits, workflow approvals, budgeting/forecasting, reporting, contract management, RFI/RFP.• Task manager for Mobile Telecommunications US employees. Saved company $250k/year (of $1.6 M annually) through plan optimization, end user awareness, and contract review/negotiation. Migrated US Mobile Telecom to external vendor for continued management in alignment with global corporate objectives.• Maintain meetings with Country Manager Marketing and Trading NA, VP Marketing & Trading NA, Head of Business IT as well as other key stakeholders in multiple locations within the US. Also sustained relations with internal and external team leads based in Norway & India.• Responsible for training traders and commodities support staff. Training involved utilizing IT technologies to enable an efficient workday, safety and security regarding the utilization of IT technologies, global digitalization objectives, new hire orientations, and “How to…” sessions for AV connectivity and best practices.• Security Risk Assessment team member responsible for conducting assessments and recommendations of new technologies that US business units were looking to implement.

Stamford, Ct

Reported information also included accurate and timely management reports, resource utilization statistics and documentation regarding support desk operations.• Manage various vendor relations, billing and licensing optimization.• Provide support to a trading floor with approximately 30 trader and approximately 120 additional users. Traders are primarily utilizing Reuters 3000xtra, and Bloomberg financial feeds. Maintain and monitor the NICE voice recording server, backups, and provide call data as directed by the legal group.• Provide end user support of all on site video conference rooms, meeting rooms, desktops, laptops, printers, miscellaneous hardware, software, cell phones, smart phones, and server installations.

Stamford, Ct

• Acted as departmental lead, in conjunction with other departmental heads, to establish and document processes and procedures to ensure global standardizations. Trained technicians globally in documented procedures and processes.• Provided level II and III technical support to technical and business users within the XL environment to ensure that high profile and priority issues were addressed in a timely manner in accordance with SLAs.• Provided the Weather and Energy trading group support. This group primarily utilized Bloomberg terminals for the financial information.• Utilized as a reference and escalation point for the global FSEs for less common issues. Assisted and backed up the Stamford FSEs in all areas of their work.• Clients serviced included senior levels of the executive staff and other users who require additional support or technical expertise, including the weather and energy trading group.• Worked as a liaison between the FSEs and the End User Computing Team, helping to integrate and facilitate improvements to the desktop environment.• Responsible for IMACs (Install, Move, Add, and Change) within the Stamford locations.

While working at ACT I perform some of the projects and activities listed below:• Windows XP rollouts within mixed environments as well as native environments.• Responsible for trouble shooting desktop PC’s and servers for a variety of hardware and software issues, including Spy ware, viruses, hardware failures, and connectivity issues.• Rectified numerous backup problems, restored from backup, re-imaging and restoring systems. • Resolved a variety of HP printer issues.

Norwalk

• Responsible for the rollout of Windows XP for small offices and homes.• Provided assorted services such as resolving a wide variety of computer problems, upgrading or reinstalling operating systems, setting up private user accounts with various ISP’s and teaching users various computer skills.• Worked on multiple site interconnected systems projects such as upgrading client systems to Windows 2000 for nine veterinary clinics in CT and MA areas.• Performed daily administrative tasks such including migration strategy for desktop PC’s, server migration, and troubleshooting network backups.

While working for GTP, I worked at a variety of different companies performing installations, migrations and roll-outs.

Danbury, Connecticut, United States

Project manager for Superfund site in Tiverton RI. Responsible for daily review local site activities providing direction based on overall goals and laboratory data. Created environmental sampling plans, analyzed sample data. Provide internal & external key individuals with weekly updates reports outlining actions taken/required, future activities, based on goals put forth by the DEP & EPA.• Task manager responsible for creating/implementing a project plan for ground water sampling in Buffalo NY.• Team member responsible for completing environmental sampling plan in Plainville CT.• Team lead responsible for several activities for a large pipeline company in NJ. Activities including environment sampling, sample planning, Groundwater testing, groundwater well design & implementation, active remediation installation & testing, core drilling sampling and collection, report review writing and general documentation of all activities for legal and reporting purposes. Multiple location in NJ including Flemington, and Linden.