James Beecham Email & Phone Number

322 Madison St., Suite 202, Nashville, Tn 37208

XOi’s Vision™ platform uses workflow automation, natural language processing (NLP), computer vision, and machine learning to streamline documentation of service calls, facilitate real time remote support, intelligently archive and resurface service content, and improve customer transparency from the frontlines of field service. We empower our field service customers to effectively put their best tech on every site, which speeds resolution of issues, reduces cost and increases sell- through of recommended maintenance and upgrades. XOi customers typically see a 35% increase in tickets closed per technician, a 24% increase in the revenue value per ticket, and a significant reduction in expensive second truck rolls.

Ann Arbor, Mi

• Direct and manage project development from beginning to end.• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.• Develop full-scale project plans and associated communications documents.• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.• Estimate the resources and participants needed to achieve project goals.• Draft and submit budget proposals, and recommend subsequent budget changeswhere necessary.• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.• Set and continually manage project expectations with team members and other stakeholders.• Delegate tasks and responsibilities to appropriate personnel.• Identify and resolve issues and conflicts within the project team.• Identify and manage project dependencies and critical path.• Plan and schedule project timelines and milestones using appropriate tools.• Track project milestones and deliverables.• Develop and deliver progress reports, proposals, requirements documentation, and presentations.• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.• Define project success criteria and disseminate them to involved parties throughout project life cycle.• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.• Build, develop, and grow any business relationships vital to the success of the project.

Brighton, Mi

Management Activities:Oversee activities directly related to developing software products or providing services.Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Manage staff, preparing work schedules and assigning specific duties.Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.Plan and direct activities such as sales promotions, coordinating with other department heads as required.Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.Locate, select, and procure merchandise for resale, representing management in purchase negotiations.Technical Activities:Reverse engineer low/high level communication protocolsPlan, develop custom software solutionsMaintain corporate intranetMaintain corporate computers

Commercial Computer Repair, Commercial Custom Computer Building, Commercial Computer Networking, Commercial Computer Related Consultation, Commercial Computer Training, Residential Computer Repair, Residential Custom Computer Building, Residential Computer Networking, Residential Computer Related Consultation, Residential Computer Training, New Vendor Discovery, New Vendor Research, Brand Development, Advertising,.,..OS's:Unix, Xenix, Novel, Windows, Apple, MS-DOS, DR DOS, PC DOS, OS/2Hardware:printers, plotters, OCR, Optical Scanners, Motherboards, Daughterboards, SCSI, IDE, SLIP Modems, PPP ModemsNetworking:Token Ring, Serial, Parallel, CAT-5(e), Dial-up

Cigar / Cigarette Purchasing, Brand R&D, Inventory Tracking