James Beesley Iii Email and Phone Number
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James Beesley Iii phone numbers
Driven servant leader who embraces change and tackles challenges head-on. Over 12 years of experience in customer operations and product management within the domestic and international fintech and consumer technology spaces. Passionate about developing teams and fostering inclusive environments to drive innovation and growrevenue. Proven track record of enhancing customer experiences, driving operational excellence, and implementing strategic initiatives that align with business objectives. Skilled in cross-functional collaboration, data analytics and change management. In addition to my professional work, I design and manufacture audio recording equipment and actively promote and contribute to the DIY arts community.- Extensive experience in managing global support, product, and operational teams across various industries. - Delivers high-impact solutions and drives scalability through innovative strategies and data-driven decision-making. - Robust background in product management, payments, AI integration, and customer experience optimization. - Expert at leveraging technology to improve user experience and product success.I am open to unique opportunities to lead global teams, both in Chicago and remotely.
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Product Operations Manager - Payments And RiskGustoChicago, Il, Us
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ConsultantThe Frac Pac Oct 2024 - PresentHudson, Ohio, UsProviding world-class consulting for payments product and support / operation excellence: Scaling global customer support teams at start-ups and scaling businessesHelping integrate CRM and Customer tooling (ie ZenDesk, Salesforce, HubSpot, FreshDesk, etc)Building onboarding and ongoing training programsCreating plans to monetize support structures through memberships and subscriptions -
FounderDownbeat Studio & Design Jun 2009 - PresentBuilt a successful recording studio from the ground up in two locations, later evolving into custom audio equipment design.Conducted profitability-cost analyses and yearly financial projections.Managed projects and handled design work for the studio.Proficient in Pro-Tools, Logic, digital recording, and analog tape.Leveraged skills in process management, peer-to-peer relationships, and interpersonal savvy to provide an excellent, affordable recording experience for local and national musicians. -
Head Of Global Support ExcellenceAdyen May 2023 - Sep 2024Amsterdam, North Holland, NlBuilt and established a new team dedicated to global support strategy and scalable enablement.Led a global team of leaders, project managers, training specialists, quality assurance managers, and escalation program managers across multiple regions.Helped develop and leverage generative AI models to scale global training initiatives for new hires, ongoing skills development and quality assurance programs. Drove change across various leadership levels based on CSAT and NPS feedback.Managed internal tool transitions (Zendesk to Salesforce) and restructured global support teams. -
Head Of Support Americas (Na/Latam)Adyen Mar 2022 - May 2023Amsterdam, North Holland, NlBuilt and scaled our support organization of over 80 individuals across North America and LATAM establishing KPIs, OKRs and SLOs for the global support organization.Established global support programs focused on new hire training, ongoing training, quality assurance, career growth, and advancement.Developed DEI initiatives to diversify our teams and engage underserved communities globally, ensuring our teams reflect our city's communities.Built out Chicago tech hub into a key center for support, product development, and engineering in North America.
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Senior Product ManagerPaypal Apr 2021 - Mar 2022San Jose, Ca, UsProduct manager in the Braintree post-payments organization, specializing in chargebacks, disputes and payment funding.Collaborate with US and international banking partners to streamline dispute processes for merchants through the Braintree user interface and API.Lead initiatives to integrate Canadian processor disputes into our platform and upgrade data sources and ingestion for our primary banking relationship in the US. -
Global Api Support ManagerBraintree Apr 2014 - Apr 2021Chicago, Il, UsLed 20+ individuals across multiple teams and regions in the Braintree and PayPal organizations.Developed an Agile model utilizing the product development framework to balance support contacts, migrations, and development work. This included a Technology Roadmap, Discovery Phase, Development Phase, Launch, and Retrospectives.Managed and co-managed various projects and product initiatives, such as Fraud Protection, Dev Apprenticeship, ProdConf, Vault Migrations, GraphQL, and work with Merchant Identity.Created, developed, and facilitated a comprehensive 6-week, hands-on support training and onboarding program for new hires.Employed a "Servant-Leader" leadership style, fostering an environment that promotes individual responsibility and self-management. -
Technical Support Team LeadApple Jul 2010 - Apr 2014Cupertino, California, UsCompleted Apple Retail Leadership Training, including Situational Leadership and Lominger Architect.Led teams in multiple stores to achieve market-wide consistency in culture and procedures.Facilitated scheduling changes for store teams to ensure stronger coverage during peak traffic.Developed employees using Lominger methods and one-on-one touch bases, fostering greater internal advancement.Built a platform based on peer relationships to enable effective communication with leadership.Spent two years mastering every aspect of Apple Retail Store operations and influence.Certified Apple Computer and Mobile Device Technician, providing exceptional customer support at the Genius Bar.
James Beesley Iii Skills
James Beesley Iii Education Details
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Columbia College ChicagoAnd Media Management -
St. Clair County Community CollegeManagement And Operations
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Marysville High School
Frequently Asked Questions about James Beesley Iii
What company does James Beesley Iii work for?
James Beesley Iii works for Gusto
What is James Beesley Iii's role at the current company?
James Beesley Iii's current role is Product Operations Manager - Payments and Risk.
What is James Beesley Iii's email address?
James Beesley Iii's email address is be****@****hoo.com
What is James Beesley Iii's direct phone number?
James Beesley Iii's direct phone number is +181033*****
What schools did James Beesley Iii attend?
James Beesley Iii attended Columbia College Chicago, St. Clair County Community College, Marysville High School.
What skills is James Beesley Iii known for?
James Beesley Iii has skills like Leadership, Os X, Studio Recording, Social Media, Sound, Sound Design, Screen Printing, Recording Studio, Tour Management, Retail, Computer Repair, Jazz Piano.
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