James Benson Email & Phone Number

Battleboro, North Carolina, United States

Charlotte, North Carolina, US

Charlotte, North Carolina, US

• Lead Work Instruction transformation effort.
• Coordinate multiple teams to deploy Thin Client and Elo monitors to all workstations.
• Track and report out progress to corporate level management.
• Coordinate daily work for multiple functions amongst team of 5 to complete various stages of process review and documentation
• Maintain project cadence to meet project milestones.
• Work with multiple transformation efforts to smooth workflow and deploy to operations.

Charlotte, North Carolina, US

• Maintain documentation integrity and process improvements.
• Assisted in full process audit/validation and work instruction redesign to meet corporate quality process standardization initiatives.
• Participated in multiple ACE events for process improvement and operations line clean up.
• Lead team to standardize work instruction change and review processes.
• Worked with multiple disciplines to reduce time from process request to deployment.
• Identified departmental training opportunities to improve consistency and customer output

Charlotte, North Carolina, US

• Maintain pricing and order integrity from entry to shipment.
• Maintain pricing structure and order tracking for small business
• Participate in multi-disciplined meetings to ensure team unity for successful customer product development
• Assist territory growth by providing consistent, excellent service, such as accurate first-time order data entry, detailed follow-up, and swift thorough response times.
• Coordinate bids with internal customers to ensure pricing integrity.

Denver, CO, US

• Served SAP Subject Matter Expert (SME) for customer service. Assisted in first level floor support.
• Maintain $45M territory of large, complex direct buy contractors.
• Assist territory growth by providing consistent, excellent service, such as accurate first-time order data entry, project coordination, and detailed follow-up.
• Track forecast and consumption of large jobs.
• Write and review job aids to assist advocates in day-to-day operations.
• Develop, implement, and run new hire training, and on-going training of existing employees.

Columbus, Indiana, US

• Monitor forecast consumption and smooth demand out to maintain line efficiency
• Worked with planners to smooth and anticipate spikes in demand to ensure materials availability.
• Developed and maintained forecasting calculator to assist customers for ease of ordering.
• Ran monthly and weekly forecast meetings to find trends and spikes in demand..
• Ran monthly forecast and build reports for corporate finance.

Milwaukee, Wisconsin, US

• Maintain order board reports for Corporate Order Management team.
• Worked with planners, scheduling, ops, engineering, VPI and shipping to ensure that customer’s needs met.
• Interacted with expediters to keep knowledge of production issues.
• Tracked part shortages and coordinate with planners to minimize impact to customers.
• Maintained part shortage reports, pull-up requests, and production status reports.

Denver, CO, US

• Served as SAP Subject Matter Expert (SME) for customer service. Assisted in implementation of SAP including new hire and ongoing training, user acceptance testing, and support.
• Increased responsibility from smaller distribution customers, into private label customers, and pioneered Key Account position.
• Created graphical data analysis reports, weekly and monthly to show business trends.
• Tracked forecast and consumption of large jobs.
• Wrote and reviewed job aids to assist advocates in day to day operations.
• Developed, implemented, and ran new hire training, and on-going training of existing employees.

• Created and implemented plan of action that increased market share from 32% to 48% in 6 months with customers, including Best Buy and Walmart.
• Improved merchandising and brand visibility by building relationships with store management and staff.
• Trained store staff on sales techniques, such as qualifying, upselling, and closing, and product information to impact sales and market share.

Master Of Science - Ms, Strategic Leadership

Bachelor Of Science (B.S.), Computer Information Systems

Computer Information Systems

General Studies

Education record