Lead Work Instruction transformation effort.• Coordinate multiple teams to deploy Thin Client and Elo monitors to all workstations.• Track and report out progress to corporate level management.• Coordinate daily work for multiple functions amongst team of 5 to complete various stages of process review and documentation• Maintain project cadence to meet project milestones.• Work with multiple transformation efforts to smooth workflow and deploy to operations.• Promote and support Continuous Improvement opportunities for operations and engineering departments to improve lean practices.

Maintain documentation integrity and process improvements.• Assisted in full process audit/validation and work instruction redesign to meet corporate quality process standardization initiatives.• Participated in multiple ACE events for process improvement and operations line clean up.• Lead team to standardize work instruction change and review processes.• Worked with multiple disciplines to reduce time from process request to deployment.• Identified departmental training opportunities to improve consistency and customer output

Maintain pricing and order integrity from entry to shipment.• Maintain pricing structure and order tracking for small business• Participate in multi-disciplined meetings to ensure team unity for successful customer product development• Assist territory growth by providing consistent, excellent service, such as accurate first-time order data entry, detailed follow-up, and swift thorough response times.• Coordinate bids with internal customers to ensure pricing integrity.

Served SAP Subject Matter Expert (SME) for customer service. Assisted in first level floor support.• Maintain $45M territory of large, complex direct buy contractors.• Assist territory growth by providing consistent, excellent service, such as accurate first-time order data entry, project coordination, and detailed follow-up.• Track forecast and consumption of large jobs.• Write and review job aids to assist advocates in day-to-day operations.• Develop, implement, and run new hire training, and on-going training of existing employees.

Monitor forecast consumption and smooth demand out to maintain line efficiency• Worked with planners to smooth and anticipate spikes in demand to ensure materials availability.• Developed and maintained forecasting calculator to assist customers for ease of ordering.• Ran monthly and weekly forecast meetings to find trends and spikes in demand..• Ran monthly forecast and build reports for corporate finance.

Maintain order board reports for Corporate Order Management team.• Worked with planners, scheduling, ops, engineering, VPI and shipping to ensure that customer’s needs met.• Interacted with expediters to keep knowledge of production issues.• Tracked part shortages and coordinate with planners to minimize impact to customers.• Maintained part shortage reports, pull-up requests, and production status reports.

Served as SAP Subject Matter Expert (SME) for customer service. Assisted in implementation of SAP including new hire and ongoing training, user acceptance testing, and support.• Increased responsibility from smaller distribution customers, into private label customers, and pioneered Key Account position.• Created graphical data analysis reports, weekly and monthly to show business trends.• Tracked forecast and consumption of large jobs.• Wrote and reviewed job aids to assist advocates in day to day operations.• Developed, implemented, and ran new hire training, and on-going training of existing employees.

Created and implemented plan of action that increased market share from 32% to 48% in 6 months with customers, including Best Buy and Walmart.• Improved merchandising and brand visibility by building relationships with store management and staff.• Trained store staff on sales techniques, such as qualifying, upselling, and closing, and product information to impact sales and market share.