James Bescos Email & Phone Number

Los Angeles County, California, United States

• Developed databases and ETL jobs to sync ticketing data with internal systems, for analytics and setting pricing and marketing strategies. Utilized Azure Blob Storage, Azure Data Factory, AWS S3, and AWS Redshift.
• Set up infrastructure using Azure Bicep, Azure SQL DB, Azure Event Hub, Azure Stream Analytics and Apache Kafka to handle live ticketing and security updates, with real-time notifications for guest services and.
• Developed an AI-powered search application using TypeScript, Next.js, React.js, Azure Cosmos DB, and Azure OpenAI for querying private and company-wide indexed data, reducing our service team's response times by 27%.
• Developed applications using Rust, Azure Function Apps, Azure Data Lake and MSSQL Server for managing security access and compliance reporting.
• Refactored infrastructure into Docker containers and Azure services to optimize server load and scalability. Designed load tests using Python and GitHub Actions to ensure scalability for upcoming events and webinars.
• Created a data warehouse and data pipelines using web scrapers, Apache Spark and REST and GraphQL APIs to monitor IT infrastructure KPIs and audit changes and costs across Azure and Google Cloud platforms for client.

• Created processes and wrote powershell and bash scripts to automate onboarding of new employees and new machine setups.
• Managed design, installation and configuration of network for events at arena.
• Provided end user support and troubleshooting services for business and ticket operations.
• Completed company wide initiatives to migrate to Office 365 and upgrade all machines to Windows 10.

• Monitored and assisted the IT team with tickets posted on our helpdesk.
• Created our game notes site, using JavaScript, HTML and REST APIs, to automate the researching and compilation of statistics for our informational game day packets.
• Generated self-help documentation for the top 120 help desk requests which resulted in a 10 percent reduction in tickets for our team.
• Created Applications using Power Apps for the players and sales force to use, so we could collect more immediate and accurate information.
• Wrote web scrapers and seeders for the 2018 NBA season's game data to build a PostgreSQL database.
• Created real time dashboards of league statistics and transactions using Power BI and REST APIs.

• Ran drills with the players and coaching staff pre-game.
• Followed procedures and checklists to prepare and maintain court on gamedays.