James Hay Email & Phone Number

Denver, Colorado, United States

I provide customer-centric service by engaging with customers and understanding their requests in an exclusive restaurant setting. I ensure excellent customer experience to improve customer retention and sales.Key highlights in this role:➥Assist customers in choosing wines for dining by providing comprehensive and accurate information related to Spanish wines available in the restaurant.➥Respond to customer inquiries regarding wine taste and conducted consultative communication with customers by utilizing experience and knowledge of grapes, regions, climate, and wine production.➥Improve fine dining experience by assisting customers with the extensive wine selection while sharing associated prices with customers.

Boulder, Colorado, United States

I delivered excellent services at a high-end restaurant and supervised operational areas while keeping the restaurant open and alive during the COVID shutdown.Key highlights in this role:➥Managed food and bar orders and improved fine dining experience by providing exceptional service for customers with extensive wine selection and New American cuisine.➥Served as “Front of House” staff manager, developed a neighborhood sales model through social media, and built relationships with a focus on sustaining the restaurant's financial stability during the challenging period of the COVID pandemic.➥Hired waiters and kitchen staff in line with the restaurant’s staffing requirements and managed payroll and schedules for newly hired staff members.

Domain: Instore MarketingI led teams across the Western region for in-store promotion and marketing of natural food products in well-known natural food store chains such as Whole Foods. I continued with direct sales while leading a regional team.Key highlights in this role:➥Communicated with 250+ vendors/suppliers to strategize on product benefits and messaging to customers. ➥Maintained up-to-date knowledge of marketplace and industry trends to align goal-oriented marketing campaigns for product launches and enhanced brand awareness.➥Organized task schedules for team members to ensure effective execution of in-store promotional objectives.➥Provided hands-on leadership and administered training and development of staff members with a focus on improving work efficiency and productivity.

Domain: Instore Trial and ConversionI delivered compelling and persuasive sales pitches in a competitive environment by utilizing excellent communication skills with a strong focus on highlighting unique features and superior-quality of products.Key highlights in this role:➥Improved trial conversion for products by providing customers with comprehensive knowledge of product features, including ingredient background, functional purpose, processing quality, and product packaging.➥Maintained up-to-date knowledge of marketplace and industry trends to improve goal-oriented marketing campaigns for product launches and enhance brand awareness.➥Engaged with customers in assigned areas and delivered high-quality service by meeting their requirements.