James B. Email & Phone Number

- Ensure the care, maintenance and well-being of children and youth in the custody or under the guardianship of the director- Assess care concerns, and take necessary actions to ensure that the child is safe and receiving adequate care in the placement- navigate highly confidential and sensitive cases, while presenting assessment evidence to large groups of involved members

Calgary, Alberta, Canada

IT Analyst, tech support, and trainer within the Alberta Government: Child Intervention Case Information Online (CICIO). Worked with stakeholders and community-based agencies to support improved outcomes for vulnerable children, youth and families by leading policy, practice and program development in all areas related to child protection. Supporting approximately 2,900 front-line staff in successfully accessing and using the applications, providing expert casework practice, policy, legislation and technical support to application users. Triaging technical and defect issues, while training, mentoring and coaching new and existing end users. Regularly training large staff compliments on Microsoft products, computer usage, and all IoT’s.

England, United Kingdom

Recruited to the UK to design and devise, implement, hire and train, start up and manage outdoor focused residential treatment programs for children with trauma and medical diagnosis. Independently brought all daily paperwork, reporting processes and tracking systems on an online and computer format for better tracking, collating and reporting. Designed and developed a crisis intervention model, de escalation skills and physical restraint method alongside Her Majesty’s Prison Service, which was adopted and trained to over 800 residential treatment staff in the UK. Worked with high needs children to improve their behavior, social skills, and self-esteem by implementing a therapeutic milieuTrained Residential treatment staff and Her Majesty’s Prison Service guards on use of physical restraints, crisis and environmental management, de-escalation skills and techniques and safety awareness;Co-designed a de-escalation and physical restraint system used in keeping clients and staff safe in crisis situations.

Calgary, Alberta, Canada

Helped devise and implement therapeutic treatment plans and behavior management strategies for clients at the Preadolescent Treatment Program.Promoted to a supervisory position at Secure Services, a secure treatment program designed to assess and minimize imminent risk for youth.