James Blackburn

James Blackburn Email and Phone Number

Commercial Technology - Demand Ideation Lead. @ PwC
new york, new york, united states
James Blackburn's Location
Greater Southampton Area, United Kingdom
James Blackburn's Contact Details

James Blackburn personal email

n/a

James Blackburn phone numbers

About James Blackburn

In the past I have been an apprentice, field engineer, remote engineer, SNR engineer and Tier 3 engineer and both EMEA and Global Client Service Manager and Global Operations Leader. More recently I have been program lead for a high profile mobile only initiative, lead teams of Human Capital technologists and created governance processes that ensure budgetary spend realises both commercial and technology goals. I demonstrate a strong customer centric attitude and expect high standards from venders and my team. I have many years of experience in the Global and Regional arena working daily with different parts of the world from Brazil to Japan, Germany to the US and Canada. I have lead international teams as well as local UK based teams and have always built a culture of passion for technology as well as ownership of their specialist areas within the team. I am responsible, dedicated and have a passion for all types of end user services and identifying user experience improvements no matter if they are small or extensive.Specialties: Customer Service, Negotiation, Organisation, Diplomacy, End user technologies, Leadership, Promotion

James Blackburn's Current Company Details
PwC

Pwc

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Commercial Technology - Demand Ideation Lead.
new york, new york, united states
Website:
pwc.com
Employees:
250089
James Blackburn Work Experience Details
  • Pwc
    Commercial Technology - Demand Ideation Lead
    Pwc Dec 2021 - Present
    London, England, United Kingdom
    Collecting, facilitating or developing ideas to improve the way the firm operates internally and for its clients. Building a structure to decipher technical and commercial readiness of the idea and supplying relevant resources and funding to create the most impact.
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  • Pwc
    Head Of Workforce Of The Future
    Pwc Aug 2020 - Nov 2021
    London, England, United Kingdom
    12 month internal secondment looking at Workforce of the Future technology strategies and governance. Such an interesting area covering Virtual Worlds, AI and ML for various recruiting and interview technologies as well as global CRM and HC solutions and game base assessments. We are really using technology to attract the best candidates to PwC and provide great opportunities inside our firm as well.
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  • Pwc
    Mobility Strategy Lead And Technology Lead For Innovation Hub
    Pwc Oct 2019 - Aug 2020
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  • Pwc
    Senior Manager (Innovation And Transformation)
    Pwc Oct 2017 - Oct 2019
    London, United Kingdom
    Transforming the firm.Lead the extremely high profile (internally and externally) PwC Mobile Only programme removing desk phones and migrating to a mobile only culture to enhance collaboration and mobility. This involved migration to a new mobile provider, provision of a managed service cloud PBX for those specific used cases that require PBX functionality, analysis of cultural change and communication logistics to ensure smooth delivery.Following this, I presented advisory sessions both internally to other territories around the globe, external companies and the UK Government.Innovation at the heart of technologyTo make positive changes to an organisation you need to think differently using innovation to drive this change. Here I am growing the knowledge of the Google suite of applications (G Suite and GCP) within PwC via Hackathons and other events, promoting Machine Learning and AI aspects of the products, looking at common problems (process and/or functional) and understanding how we can improve these using automation by ML and AI. As an alternative to the standard laptop and mobile phone setup I have written internal papers on using Android vs iOS, BYOD, CYOD, tablets instead of PC's, and mobile application strategies to enable our user base to be fully connected at all times. The aim is simple, let the communication technology follow the user, not the user remain tied to the communication technology,
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  • Ge
    Director - Global Operations, Ge Digital
    Ge Jun 2016 - Oct 2017
    London, United Kingdom
    Director – Digital OperationsRegional Unified Collaboration/UX GE DigitalSummary:Overall responsibility for Collaboration services with the Europe and Russia region. This involves leadership of a regional team, research, technical, promoting of core services as well as operations and extensive user experience aspects. Products implemented, researched, promoted and managed across the region under my responsibility are Skype, Jabber/ WebEx, Fixed Voice telephony, Mobile Telephony, Video conferencing, Yammer, Slack, Box and Facebook Workplace. Technically we have run testing on new products using MAC OS or Windows, IOS or Android, feeding test results back to the product owners and working with OEMs to provide a fix.We concentrate on providing a simple yet joined up collaboration experience for our customers, providing regional feedback to the global teams and devising local ways to educate the user base on features and functionality through lunch and learn sessions, training, help guides and monthly newsletters.Example projects include integration of finance and provisioning processes into standard systems within GE, large scale file migrations from file servers into BOX, promoting both fixed telephony and Skype rollouts.Operationally we host SLA and User Experience reviews with our providers, monitor internal NPS results and identify key areas of improvement.
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  • Ge
    Global Uc Operations Leader
    Ge May 2012 - Jul 2016
    London, Uk
    Having global operations responsibility for the Unified Communications (UC) tech stack within GE Infrastructure Shared Services. My global team is currently made up of Voice and Video engineers globally based (direct and indirect reporting lines), although prior to a recent reorganisation it included Personal Telecom (Cell or Mobile), Mobility and Collaboration platform professionals ensuring we provide a single voice of support to our customers. We work with a wide range of external venders for both circuit issues and for service delivery of hosted solutions. As a team we constantly reduce down time year on year and have a passion for the technologies we deliver to our users.We develop cost centre analysis for 7 services and determine the internal charging model to regain operating costs.Project management expertise is used in planning upgrades, service switching and planning technology refreshes etc.My role also includes working closely with the overall programme manager for a managed voice service, being the service operations programme lead for our international communications platform, developing service initiatives and enhancements both proactively and reacting to incident trends or end user feedback from UX surveys etc.The Global UC Operations role is a challenging, visible and changing role with multiple skill sets used each and every day.
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  • Ge
    Global Voice Operations Leader
    Ge Jan 2011 - May 2012
    London, Uk
    Global responsibility for telephony operations within GE GIS. Similar in scope to EMEA role with greater geographical coverage and with additional responsibilities including promoting voice services to regions with little Corporate management. Being an advocate for the services and providing the operation benefits and costs for the service to country leaders in Brazil, Chile, Japan, China etc.
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  • Ge
    Emea Voice Operations Leader
    Ge Jul 2010 - Jan 2011
    London, Uk
    Responsible for telephony operations for GE Corporate within EMEA region. Delivering world class telephony service to our internal business units within GE. Liaising with providers, OEM's and IT professionals both inside GE and externally.
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  • Verizon Business
    Global Service Manager
    Verizon Business Jul 2009 - Jul 2010
    Reading, United Kingdom
    Global Service Manager supporting a global manufacturing company. Traveling to Germany regularly to hold meetings with this global customer, holding calls with South American and Asian offices to predict when issues may occur and discuss proactive task to deliver smooth operating global networks.
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  • Avaya Communication
    Client Service Manager
    Avaya Communication Mar 2005 - Jun 2009
    I manage the Service interface between Avaya and General Electric in the EMEA Region from both an fault escalation and commercial stand point.
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  • Avaya
    Tier 3 Engineer
    Avaya Sep 2000 - May 2005
    Guildford, United Kingdom
    Tier 3 or 'Backbone'​ engineer for the Communication Manager / Definity products set of PBX's. Technical role analysing incidents, message traces, debugs, patches etc to resolve issues. Considerable liaison with both customers, sales and product houses.
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  • Aastra
    Engineer
    Aastra Apr 1999 - Sep 2000
    Camberley, United Kingdom
    Technical Support Engineer working on the voice products for Aastra (as it was then Ascom).

James Blackburn Skills

Telecommunications Service Delivery Vendor Management Unified Communications Project Management Itil Management Voice Over Ip Program Management Integration

James Blackburn Education Details

Frequently Asked Questions about James Blackburn

What company does James Blackburn work for?

James Blackburn works for Pwc

What is James Blackburn's role at the current company?

James Blackburn's current role is Commercial Technology - Demand Ideation Lead..

What is James Blackburn's email address?

James Blackburn's email address is james.blackburn@ge.com

What is James Blackburn's direct phone number?

James Blackburn's direct phone number is +150245*****

What schools did James Blackburn attend?

James Blackburn attended Bournemouth University.

What are some of James Blackburn's interests?

James Blackburn has interest in Outside Of The Usual Music, Children, 20km Bike, Many Sprint Distance Events.

What skills is James Blackburn known for?

James Blackburn has skills like Telecommunications, Service Delivery, Vendor Management, Unified Communications, Project Management, Itil, Management, Voice Over Ip, Program Management, Integration.

Who are James Blackburn's colleagues?

James Blackburn's colleagues are Anna Hadjiphani, Albert Kuzniar, Sabina Garcia Albiol, Md Mahmud-Ul- Hassan (In), Bethany Clague, James Lai, 雷鈞凱.

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