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Sr. Manager, Development Manager, Project Manager, Developer, and Analyst experience at both large multi-national and small start-up companies. Interested in building and applying my strategic leadership, management, and organizational skills.Specialties: Team Leadership, People Management, Project Management, SAP Interface Technology, SAP Development Technology
Mtech Systems
View- Website:
- mtech-systems.com
- Employees:
- 334
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Director Of Customer SuccessMtech SystemsAtlanta, Ga, Us
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Director Of Customer SuccessSight Machine Jan 2023 - PresentSan Francisco, Ca, Us -
Director Of Customer Success - AmericasTalend Jan 2021 - Sep 2022San Mateo, California, Us• Led an organization of 26 Customer Success Managers and Regional Managers• Direct oversight/management of strategic account CSM coverage• Responsible for 100M+ in annual recurring revenue across 260+ accounts• Initially hired as Senior CSM to manage complex accounts, promoted after 1 year to Regional Manager, and again to Director in Jan-2021• Successfully implemented a shift to monetized Customer Success Model in 2021, significantly exceeding revenue targets (2x target)• Created and implemented success plan templates and processes used globally to structure the capture of customer objectives and plans• Key participant in conversations to structure CSM variable compensation, 3 year strategic plans, CSM coverage models, and other key organizational decisions -
Regional Csm Manager Of Us EastTalend Apr 2018 - Jan 2021San Mateo, California, Us
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Sr. Customer Success ManagerTalend Mar 2017 - Apr 2018San Mateo, California, Us
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Director Of Integration ServicesLiaison Technologies Jan 2014 - Mar 2017Alpharetta, Ga, Us• Led the Professional Services organization of ~25 individuals tasked with delivering services related to Liaison’s cloud-based integration and data management platform• Successfully oversaw the execution of over 300+ active projects• Drove improvement in the consistency of project delivery via resource stabilization, process improvement, and culture change• Increased revenue via improvements in utilization, increased bill rates, improvement in project financial management/tracking, and process discipline• Reviewed every SOW presented to customers for appropriate level of effort, rates, deliverables, etc.• Assisted in pre-sales situations to secure new customers and additional projects• Handled customer and project escalations -
Technical Director - Application IntegrationNewell Rubbermaid Feb 2009 - Dec 2013Atlanta, Ga, UsResponsible for all interface development and support within the global IT landscape. My team built and supported all Application to Application (A2A) and Business to Business (B2B) related interfaces around the SAP platform, as well as interfaces outside of the SAP space. This included everything from simple FTP interfaces, to web services, and a large EDI partner base.During this time, my team successfully delivered on multiple SAP rollouts including large development efforts related to an SAP HCM deployment, the launch of SAP in Europe, as well as the launch of SAP in Latin America. In addition we also consolidated all interface processing on a single instance of SAP PI, migrating a large Gentran Integration Suite/EDI implementation. -
Edi Development ManagerNewell Rubbermaid Oct 2006 - Feb 2009Atlanta, Ga, UsManaged and drove the EDI development organization responsible for implementing EDI interfaces as part of the global rollout of SAP. My team successfully completed the migration from a mainframe Gentran environment to Gentran Integration Suite in parallel with the migration to SAP. We successfully developed, tested, migrated, and supported ~700 EDI partnerships across 4 SAP rollouts in the US.
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Business Systems AnalystHewlett-Packard Jan 2001 - Aug 2006Houston, Texas, Us• Served as project manager for implementation of direct-ship processes in Asia Pacific.• Managed and tracked development progress of contract employees including project plan preparation, resource workload distribution, and project tracking/reporting• Designed and developed custom IDoc extensions and processing routines for supplier integration used with more than 30 suppliers in Asia, America, and Europe• ABAP development experience including IDoc creation and processing routines, master data extracts, reports, custom notifications, and user-exit modifications• Workflow experience including basic administration and setup, configuration for IDoc failure notification• SAP Functional experience includes MM (Purchasing) and Logistics Execution• Worked remotely for 2+ years from Rockford, MI• Worked on world-wide as well as regional teams to implement solutions• Served as technical expert for several projects in a consulting role (primarily Logistics related)• Participated in “clean-room” investigations and proposals for HP/Compaq merger • Designed and developed intranet reporting system using Java Server Pages and Servlet technologies• Gained experience with SAP Business Connector, SAP-XI, RosettaNet, IDocs, ALE, EDI, JSP, Servlets, and Apache Tomcat• Served as primary technical on-call -
Software DeveloperPandesic Jul 1999 - Dec 2000UsDeveloper for Pandesic's eSports offering, creating a customer rewards solution for the San Francisco Giants baseball team. This included custom development of the solution inside SAP, as well as the interfaces for a custom Rewards Center application. Interacted directly with the client to gather requirements, test, implement, and support, including opening day at the ballpark. -
Sap Systems AnalystAccenture Jun 1998 - Jul 1999Dublin 2, Ie• Designed, coded, and tested ABAP/4 reports• Developed and maintained SAP interface and BDC programs• Designed cases for system interface testing• Gained experience with the Materials Management and Production Planning modules of SAP• Coordinated migration of changes from development to test and production systems• Evaluated and updated functional specifications for interface and conversion programs
James Mcgee Skills
James Mcgee Education Details
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Northwood UniversityComputer Science/Management
Frequently Asked Questions about James Mcgee
What company does James Mcgee work for?
James Mcgee works for Mtech Systems
What is James Mcgee's role at the current company?
James Mcgee's current role is Director of Customer Success.
What is James Mcgee's email address?
James Mcgee's email address is ja****@****lco.com
What is James Mcgee's direct phone number?
James Mcgee's direct phone number is +167854*****
What schools did James Mcgee attend?
James Mcgee attended Northwood University.
What skills is James Mcgee known for?
James Mcgee has skills like Integration, Sap, Project Management, Edi, Team Leadership, Erp, Management, Business Process, Sap Netweaver, Sap R/3, Business Analysis, Project Planning.
Who are James Mcgee's colleagues?
James Mcgee's colleagues are Érika Signorini Lima, Desirée Terres, Nestor Valderrama, Salimah Lasi, Mba, Luis Tirado, Ana Jessica Cerecer Flores, Basil Al-Mazin.
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