James Mcgee Email & Phone Number

Atlanta, Ga, Us

San Francisco, Ca, Us

San Mateo, California, Us

• Led an organization of 26 Customer Success Managers and Regional Managers• Direct oversight/management of strategic account CSM coverage• Responsible for 100M+ in annual recurring revenue across 260+ accounts• Initially hired as Senior CSM to manage complex accounts, promoted after 1 year to Regional Manager, and again to Director in Jan-2021• Successfully implemented a shift to monetized Customer Success Model in 2021, significantly exceeding revenue targets (2x target)• Created and implemented success plan templates and processes used globally to structure the capture of customer objectives and plans• Key participant in conversations to structure CSM variable compensation, 3 year strategic plans, CSM coverage models, and other key organizational decisions

San Mateo, California, Us

San Mateo, California, Us

Alpharetta, Ga, Us

• Led the Professional Services organization of ~25 individuals tasked with delivering services related to Liaison’s cloud-based integration and data management platform• Successfully oversaw the execution of over 300+ active projects• Drove improvement in the consistency of project delivery via resource stabilization, process improvement, and culture change• Increased revenue via improvements in utilization, increased bill rates, improvement in project financial management/tracking, and process discipline• Reviewed every SOW presented to customers for appropriate level of effort, rates, deliverables, etc.• Assisted in pre-sales situations to secure new customers and additional projects• Handled customer and project escalations

Atlanta, Ga, Us

Responsible for all interface development and support within the global IT landscape. My team built and supported all Application to Application (A2A) and Business to Business (B2B) related interfaces around the SAP platform, as well as interfaces outside of the SAP space. This included everything from simple FTP interfaces, to web services, and a large EDI partner base.During this time, my team successfully delivered on multiple SAP rollouts including large development efforts related to an SAP HCM deployment, the launch of SAP in Europe, as well as the launch of SAP in Latin America. In addition we also consolidated all interface processing on a single instance of SAP PI, migrating a large Gentran Integration Suite/EDI implementation.

Atlanta, Ga, Us

Managed and drove the EDI development organization responsible for implementing EDI interfaces as part of the global rollout of SAP. My team successfully completed the migration from a mainframe Gentran environment to Gentran Integration Suite in parallel with the migration to SAP. We successfully developed, tested, migrated, and supported ~700 EDI partnerships across 4 SAP rollouts in the US.

Houston, Texas, Us

• Served as project manager for implementation of direct-ship processes in Asia Pacific.• Managed and tracked development progress of contract employees including project plan preparation, resource workload distribution, and project tracking/reporting• Designed and developed custom IDoc extensions and processing routines for supplier integration used with more than 30 suppliers in Asia, America, and Europe• ABAP development experience including IDoc creation and processing routines, master data extracts, reports, custom notifications, and user-exit modifications• Workflow experience including basic administration and setup, configuration for IDoc failure notification• SAP Functional experience includes MM (Purchasing) and Logistics Execution• Worked remotely for 2+ years from Rockford, MI• Worked on world-wide as well as regional teams to implement solutions• Served as technical expert for several projects in a consulting role (primarily Logistics related)• Participated in “clean-room” investigations and proposals for HP/Compaq merger • Designed and developed intranet reporting system using Java Server Pages and Servlet technologies• Gained experience with SAP Business Connector, SAP-XI, RosettaNet, IDocs, ALE, EDI, JSP, Servlets, and Apache Tomcat• Served as primary technical on-call

Us

Developer for Pandesic's eSports offering, creating a customer rewards solution for the San Francisco Giants baseball team. This included custom development of the solution inside SAP, as well as the interfaces for a custom Rewards Center application. Interacted directly with the client to gather requirements, test, implement, and support, including opening day at the ballpark.

Dublin 2, Ie

• Designed, coded, and tested ABAP/4 reports• Developed and maintained SAP interface and BDC programs• Designed cases for system interface testing• Gained experience with the Materials Management and Production Planning modules of SAP• Coordinated migration of changes from development to test and production systems• Evaluated and updated functional specifications for interface and conversion programs