James Mcnerney Email & Phone Number

Colchester, VT, US

Burlington, Vermont, United States

-Identifying and nurturing relationships with constituents, businesses, and organizational stakeholders, ensuring that the federal government is responsive, accessible, and working for Vermonters.-Manage policy outreach, engagement, and development for assigned issue areas, including hunger & nutrition policy, veterans & military issues, community action &.

Burlington, Vermont, United States

Denver, Colorado, United States

-Responsible for identifying & implementing new on-boarding processes to improve team efficiency.-Maintaining, update & improve upon Salesforce & Excel reporting for CX team data-Responsible for managing & delivering on-going improvement projects for relevant teams, including successfully delivering multiple training projects, process improvements, and.

Denver, Colorado, United States

-Manage and train installation teams to hit key metrics and OKRs.-Work closely with sales team to build value in Skupos' Cloud Data solution in both pre- and post-sale customer discussions.-Built cross-functional/departmental relationships between sales, support, engineering and operations to maintain high level of internal collaboration.-Provide hands on.

• Acts as the first introduction for the customer's long-term relationship with Skupos
• Receive warm transfers and appts from sales reps, ensuring customer onboarding is successful
• Facilitate a highly collaborative team environment to stay up-to-date with changing technologies and an excellent customer experience
• Provide technical & installation support for Skupos software, customer equipment and network configurations
• Manage, coach and train installation team to hit key metrics and OKRs, while ensuring the team is trained on latest software iterations and providing white-glove customer experience.
• Focus on quality over quantity to fight customer churn and grow long-term customer relationships

Greenwood Village, CO

• Provide a high-level of sales & technical support to internal & external teams, as well as to customers
• Operate within strict SLA guidelines to ensure quick resolution & customer satisfaction
• Provide technical support for multiple platforms, operating systems, hardware & software
• Work closely with the CTO and Technical Project Manager to guarantee quality project deliverables
• Responsible for coordinating between sales & technical teams to ensure products align with specs
• Manage administrative & technical resources across multiple teams

Greater Denver Area

• Provide a high-level of sales & technical support to internal & external teams, as well as to customers
• Work closely with the CTO and Technical Project Manager to guarantee quality project deliverables
• Responsible for coordinating between sales & technical teams to ensure products align with specs
• Manage sales & technical resources across multiple sales management programs

Greater Denver Area

• Managed Enterprise biz-dev for cloud SaaS software sales & support for the northeast region
• Excelled at data management & analytics as related to sales cycles and operations
• Responsible for outreach & facilitating dialogue with Fortune 500 C-Level executives
• Provided administrative support to Enterprise Account Reps for the duration of the sales cycle
• Responsible for handling and triaging inbound inquiries and support issues

San Francisco Bay Area

• As a part of Xamarin's successful Sales & Marketing team, we were acquired by MSFT in 04/2016
• Successfully completed & delivered various sales & marketing projects
• Created marketing outreach campaigns, increasing customer engagement
• Handled inbound email & telephone product inquiries and support issues
• Built strong client relationships with a keen understanding of customer needs
• Coordinated with various sales, partner & support teams to resolve technical issues

San Francisco Bay Area

• Successfully completed & delivered various sales & marketing projects
• Created marketing outreach campaigns, increasing customer engagement
• Handled inbound email & telephone product inquiries and support issues
• Built strong client relationships with a keen understanding of customer needs
• Coordinated with various sales, partner & support teams to resolve technical issues

Philadelphia, PA

• Designed personalized communications & tech solutions for customers
• Maintained success in sales & customer satisfaction performance metrics
• Provided timely & professional correspondence as a customer support PoC
• Provided office and clerical support, with filing, data management, inventory management, and sensitive material management

Bedford, PA

• Supported field research projects within defined federal & state regulatory requirements
• Maintained precise, accurate and organized records for collected sample & GIS data
• Observed federal occupational health & safety regs. with strict compliance
• Maintained professional relationships with clients, coworkers & the public

Kansas City, MO

• Oversaw landscape management in addition to various mechanical maintenance and repair
• Demonstrated ability to manage and complete multiple ongoing office projects simultaneously
• Exhibited superb time management and responsible use of company vehicle and equipment
• Tasked with ensuring proper care and disposal of chemicals and industrial products, as well as maintaining a neat and organized workplace

Bachelor'S Degree, Environmental Science

B.A. in Environmental Studies

Education record