Customer Solutions Mananger
As a member of the store leadership team, the Assistant Manager coaches and trains store personnel to achieve sales goals, as well as to ensure profitability through correct use of store systems/processes. Manages overall store when fulfilling the roles of manager on duty or sales leader ; overseeing store operations including customer service and administration; planning and managing merchandising, replenishment, product inventory, and loss prevention activities ; ensuring friendly, fast and accurate processing of all Best Buy customer transactions; Is responsible for creating a healthy and positive work environment which drives employee engagement and retention. Customer Solutions Manager In partnership with General Manager, the Customer Solutions Manager is responsible for driving total end to end store sales & solutions by enabling and empowering employees. This role coaches and inspires teams to effectively utilize a full range of solutions, channels, core and growth products to build strategies to solve customer needs. In collaboration with other store leadership, this role builds and sustains a sales culture where employees clearly understand what is expected to deliver business results. The Customer Solutions Manager has direct or dotted line accountability for store services employees overseeing Geek Squad precinct, and various installation, 3rd party and repair services. As part of the store leadership team, this role will provide basic management support to all employees and customers when acting as the Manager on Duty (MOD) or Sales Floor Leader.
