Bobin James Email & Phone Number

Canada

Purchase, NY, US

• Leading the development of products in the Fraud Prevention / Digital Trust & Safety space.
• Products: Mastercard Trusted Device (Device Intelligence), Mastercard Trust Consortium (Fraud Intelligence network).
• Working with global clients like Ticketmaster, Credit Karma, Wells Fargo etc., and helping their fraud analysts to analyze fraud patterns and protect their users from Account Take Over, Automated Attacks, Account.
• Translating client workflows and fraud/attack use cases & scenarios to improve and enhance product features and improve product strategy.
• Collaborating with Engineering, QA, Data Engineering and Data Science teams to improve the fraud prediction methods and models using machine learning.
• Owning the product roadmaps, consistently evaluating, improving the product roadmap and delivering products aligned with Mastercard's fraud intelligence strategy.

Vancouver, British Columbia, CA

Building products that help Governments, Banking and Financial Services, E-Commerce, Global Airlines, and Travel Industry prevent Account Take over, Automated Attacks, Loyalty Fraud, New Account Fraud and help with genuine user validation.

Vancouver, BC, CA

• Managed the product and customer success teams, responsible for overseeing the full cycle implementation of custom software products for around 28 clients across Canada.
• I helped build several custom products in diverse industries like 3D manufacturing, construction, retail, shipping and wealth management.
• Created requirements documentation, user stories and wireframes for multiple custom-built products.
• Conducted product webinars and supported customers throughout the product development and implementation lifecycle.

Vancouver, BC, CA

• Hired as the first product manager in the organization for launching & commercializing a product that helps indigenous communities across Canada to track information related to capital projects, building conditions.
• Worked with the leadership, marketing, sales and product development teams to help shape the market fit for the product.
• Established the best practices for product management, QA, product development, and customer interaction processes.
• Organized customer feedback, prioritized feature requests, and created product roadmaps to bring structure and achieve key business results.

Vancouver, British Columbia, CA

• Product Owner/ Business Analyst:2015-2016
• Product Owner for the D3 Security orchestration, automation and response (SOAR) product which presented analysts incident type(s) and response playbook(s), linked events, logs, and data from threat intelligence.
• Worked with the Engineering teams, prioritized and managed the feature backlog, delivered pre-sales support, and worked with the product management teams to raise product concerns and feedback.
• Translated customers' business processes into product requirements, project plans, SOPs and created product training documentations.
• Created storyboards, evaluated client processes and new feature requests from clients and helped to improve the product roadmap based on customer feedback.Implementation Consultant:
• Led successful product implementations at Fortune 500 corporations like Oracle, Symantec, VIACOM, T-Mobile, Cognizant, and 35 other medium to large organizations in diverse sectors and conducted approximately 100.

Montréal, Québec, CA

• Streamlined the contract lifecycle management processes and facilitated a better purchasing process by structured communication of contract price, terms, and conditions to buyers.
• Project Lead and advisor for projects worth more than $350,000 in Manufacturing, Quality, Technical Services, Engineering and Facilities management contracts.
• Prepared procurement contracts, SLAs, RFP/Qs and evaluated supplier proposals during new purchasing agreements and contract renewals.

Longueuil, CA

• Developed communication strategies for change management initiatives involving more than 5000 employees.
• Wrote marketing & communication materials, analyzed communication datasets, created corporate employee surveys using Qualtrics and created presentations for senior advisors and managers.