James Bohl Email & Phone Number

Seattle, WA, US

• Expedia 2013-current: Booking Data Engineering
• Solutions design and engineering in Expedia’s Booking Data Warehouse including analysis, modeling, architecture and implementation of numerous initiatives in support of Expedia’s business development
• Created, collaborated and initiated multiple large-scale, highly visible project plans for critical projects like DB2 to Teradata, SQL Server upgrades, on-premise to cloud-sourced and physical server migrations
• Built and maintained a custom Analysis Services multi-tenant server cluster to be a highly available distributed query environment for consumers, along with dynamic tooling to streamline managerial tasks for owners
• Team lead for ongoing operational tasks including ETL management, performance tuning, data quality, data availability and customer support Expedia 2011-2013: Data Warehouse Support Lead
• Managed the support desk for the Data Warehouse team, including customer support and triage, escalation management, new reporting solutions, troubleshooting complex queries and championing tuning/optimization

• Implementation and support of enterprise multi-tenant SaaS eLearning solutions, including numerous client-site, co-led engagements, one of which saved a multi-million dollar contract
• Created, developed and managed implementation processes for new client implementations
• Developed extensive technical documentation for expanding implementation and support teams
• Drove gap analysis and feature specification for emerging platforms, using customer support, implementation, user experiences, and evolving data integrations to drive and prioritize requirements
• Consulted with development to assess risks, technical impacts, and benefits of proposed/in-development features, processes and functional changes.

• Managed successful emergency migration of forty-plus hospital websites on pre-SharePoint SaaS multi-tenant CMS system in less than four weeks while keeping sites accessible during business hours
• Assessed and managed client web-development projects from scope through completion, which included a security enhanced payment application, a merger of websites and a client’s new site release
• Managed and resolved support escalations and feature requests for client websites
• Established and managed positive client relationships including directors and executives, despite the sudden emergent situation that caused financial burdens to the clients

• Managed two support engineers and support desk activities, including support request management, escalation triage and client communications for hosted multi-tenant applications and websites
• Facilitated data audits in SQL Server for the online bill-pay application
• Managed new client accounts, including application access, configuration and training