James Bohl Email & Phone Number

Seattle, Wa, Us

Expedia 2013-current: Booking Data Engineering• Solutions design and engineering in Expedia’s Booking Data Warehouse including analysis, modeling, architecture and implementation of numerous initiatives in support of Expedia’s business development• Created, collaborated and initiated multiple large-scale, highly visible project plans for critical projects like DB2 to Teradata, SQL Server upgrades, on-premise to cloud-sourced and physical server migrations• Built and maintained a custom Analysis Services multi-tenant server cluster to be a highly available distributed query environment for consumers, along with dynamic tooling to streamline managerial tasks for owners• Team lead for ongoing operational tasks including ETL management, performance tuning, data quality, data availability and customer support Expedia 2011-2013: Data Warehouse Support Lead• Managed the support desk for the Data Warehouse team, including customer support and triage, escalation management, new reporting solutions, troubleshooting complex queries and championing tuning/optimization • Led multiple initiatives to drive customer BI cross-team and global collaboration to reduce redundancies and to increase knowledge transfer across disconnected teams and brands• Built training programs for customers on BI tools, query basics and query optimization

• Implementation and support of enterprise multi-tenant SaaS eLearning solutions, including numerous client-site, co-led engagements, one of which saved a multi-million dollar contract• Created, developed and managed implementation processes for new client implementations• Developed extensive technical documentation for expanding implementation and support teams• Drove gap analysis and feature specification for emerging platforms, using customer support, implementation, user experiences, and evolving data integrations to drive and prioritize requirements• Consulted with development to assess risks, technical impacts, and benefits of proposed/in-development features, processes and functional changes.

• Managed successful emergency migration of forty-plus hospital websites on pre-SharePoint SaaS multi-tenant CMS system in less than four weeks while keeping sites accessible during business hours• Assessed and managed client web-development projects from scope through completion, which included a security enhanced payment application, a merger of websites and a client’s new site release• Managed and resolved support escalations and feature requests for client websites• Established and managed positive client relationships including directors and executives, despite the sudden emergent situation that caused financial burdens to the clients

• Managed two support engineers and support desk activities, including support request management, escalation triage and client communications for hosted multi-tenant applications and websites• Facilitated data audits in SQL Server for the online bill-pay application• Managed new client accounts, including application access, configuration and training