James Bothamley Email & Phone Number

Alderholt, GB

Fleet, Hampshire, GB

New Ollerton, Nottinghamshire, GB

Delft, Zuid-Holland, NL

• Leading & managing the HR function with up to 450 people in a diverse team covering multiple functional roles.
• Responsible for the Unit HR team of five people, covering HR Business Partnering, Staff Planning & HR Administration. Led an established team through a change process from HR Generalist & L&D into a Business Partnering.
• Working in partnership with the Store Manager, leading the Steering Group and acting as his Deputy through a period of +10% growth, year on year with unit sales topping £90 million.
• Creation & implementation of a local recruitment strategy and onboarding approach which has supported a 10% reduction in staff turnover as well as a goal-beating reduction in absence to 3%.
• The “owner” of the values and culture in the store, as measured by Voice (TNS) co-worker satisfaction survey which increased to the second highest result in the store’s history in 2018, (also the third best result in.
• P&L accountability for all staff cost lines with a budget of £9m, creating a new mind-set for a multichannel business and repositioning our management structure to make savings of £650k on salary costs alone in FY19.

London, UK, GB

• Review & redress of Payment Protection Insurance complaints for Lloyds Banking Group customers as part of the Quality Assurance function, tasked with implementing policy change and maintaining high standards of quality.
• Responsible for managing a team of up to 20 Quality Assurance Consultants who complete the competency checks for all project case handlers across five major work streams, overseeing the payment of £millions of.
• Accountable for all ER matters within the team, ensuring local policies were implemented.
• Tasked with ensuring full competency in the department. Also responsible for oversight of all aspects of Redress Quality checking and Management Information reports to senior management.
• Deputised as Outcome Testing Operations Manager, with five team leaders and up to 100 Consultants, taking on all key stakeholder management.

Denver, Colorado, US

• Opening of two new flagship stores, including recruitment and on-boarding of full teams in both unit.
• Working in a fast-paced retail environment, new skills including Visual Merchandising & commercial understanding of product range, profit margins and bottom line.
• Established a strong business profile in local community by affiliation with like-minded clubs and societies.
• Daily analysis of sales & productivity KPIs to gain a clear understanding of strengths and weaknesses, benchmarking against other units to identify opportunities & drive improvements.

Struer, DK

• Operational accountability for all aspects of the business, including three retail sites and an installation team, ensuring profitability each year on sales of ~£3million.
• Setting sales targets that are aligned with financial goals.
• Raising company profile within the business community, through networking with like-minded brands and links with appropriate partners.
• Overseeing cost saving measures including a reduction in headcount and the closure of one site designed to protect the profitability of the business. Managing stock on hand to make efficiency savings of £200k.
• Developing a Local Marketing approach and sales tools. Analysing product mix to establish key areas of strength and those needing development.
• Responsible for the expansion of the business when opening a new branch and leading it through the first two years of trading, exceeding sales goals in both years by +10%.

Ba (Hons), English

A Levels And Gcses