James Bouary Email & Phone Number

☁︎ Gathered evidence and justified processes during multiday Internal and External Audits against the ISO 27001 standard;☁︎ Led the annual risk assessments based on the risk methodology plan, identifying risks requiring mitigation and their respective risk treatment plans;☁︎ Created a mobile device policy to mitigate BYOD risks associated with confidentiality, integrity, and availability, increasing the company’s cybersecurity posture;☁︎ Developed, implemented, maintained and monitored policies and procedures in compliance with ISO27001 and HITRUST, assisting the organization in certification efforts;☁︎ Frequently reviewed user access lists and privileged access rights, following company policy and procedure;☁︎ Populated and led the asset inventory listing and mobile device listing, ensuring accurate data was recorded and properly labeled based on information classification;☁︎ Ensuring company asset configurations were installed according to policy related to password management, time synchronizations, anti-virus, and more;

☁︎ Troubleshooted Android tablet malfunctions on-site at Fortune 500 client logistic centers in the US, boosting customer trust and organization reputation;☁︎ Successfully led a team of engineers to manually flash upgrade 7,000 company manufactured Android tablets with a short deadline;☁︎ Created operational procedures for clients while following proper QMS documentation control and management, increasing operational efficiency; ☁︎ Properly diffused dissatisfied clients and provided adequate solutions to their Android tablet issues;☁︎ Maintained 24-hour response times on Zendesk Support tickets, consistently meeting customer service level expectations;

☁︎ Maintained and updated 60 Microsoft Windows Servers at the data center, following company procedures pertaining to backups, windows updates, baseline configurations, etc.;☁︎ Installed various servers, switches, routers, PDU’s, etc. for new client intake, following proper cable management and change management procedures; ☁︎ Reviewed, securely stored, and disposed of media (End of Life Cycle hard drives), following the disposal of media procedures;☁︎ Worked closely with Human Resources personnel for user access provisioning (onboarding, offboarding, and change of employment), following change management procedures and approvals;

29 Park Street, Windsor On, Can

● Sole Host of 29 Park Windsor ● Acting Floor Manager● Manage and organize all booths/reservations for VIP & bottle service: ○ Handle guest list and arrangement of seating reserved booths ○ Control sales of any open booths● Set up VIP booths, champagne, and other commodities in preparation of the night● Collaborate with servers to maintain steady service and perfect synergy● Serve as the linchpin between negotiations involving customers● Bartend and assist with alcohol/bottle service● Network with customers to further expand clientele ● Organize special events ● Oversee overall status of the night, including customers attitude and staff performance to ensure continuity and constant improvements in the industry

Windsor, On

● Collaborate within and induced a team of 3-6, to prepare different kinds food items in a hygienic and timely manner which increased patron’s satisfaction by 50%● Set up station in keeping with restaurant guidelines, increasing efficiency by 70%● Place uncompromising focus on cleaning and maintenance of service station● Maintain hygienic and fully-organized kitchen and storage areas● Follow recipes, piece controls and presentation specifications as set by the restaurant management● Ensure restocking of items as required throughout shift● Rotate to every workstation and managed kitchen closes● Effectively induce team to push through busy, challenging situations in perfect synergy to serve food flawlessly in a timely manner● Segregate duties efficiently to sustain and improve kitchen integrity

Windsor, On

☁︎ Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.☁︎ Strengthened developmental methodologies by introducing a code quality document.☁︎ Implemented innovative systems for data collection, storage and management of customer orders.☁︎ Responsible for the successful initiation, planning, design, execution, monitoring, controlling and closure of the project. ☁︎ Taking and completing the given projects with success through passion and great teamwork.

Southfield, Mi

● Maintain a positive working relationship with staff.● Stock and sales management of goods and services● Trained new staff regarding the restaurant’s procedures, culture and practices.● Operate registers to input customer orders and take customer payments.● Provide onsite management duties for a all employees● Giving prompt and accurate information on all menu items and answering any customer questions.● Handled all human resource responsibilities including payroll and P&L services● Design, Improve, and Implement new products and promotional events.