Whatdunnit? Ta-da! The relief on a client’s face when I nail the ‘root-cause’, is both fulfilling and gratifying. This is often the first step on their journey with Continuous Improvement (CI).I make the work easier, safer, better, quicker and consequently, cheaper - in that order, because it’s the only order that works – period.As director of UnrAVEL this Limited, I am a process ‘detective’. I support clients to find and reduce poor quality and performance in their business or organisational processes. Put another way, I help clients increase their yields and throughput with consequently reduced costs and increased profits.I use an objective ‘whatdunnit’ approach which is more effective, efficient and ethical than the traditional ‘whodunnit’ blame-seeking method. My clients, typically SMEs, come from a very diverse range of manufacturing and service sectors.After guitars and electronics I found myself in the world of software testing. This experience led me to a career with a blue-chip US computer manufacturer. Leading a very talented team, we transformed the approach to development of our global manufacturing test software. Learning from this helped us produce a process with an Agile-esque feel.I was a member of a global audit team – tasked with improving the supply chain quality of ‘Enterprise’ level products. I got to see a chunk of the world into the bargain (Asia, Europe & USA).I use to get frustrated by the deluge of ‘fire-fighting’ issues. My ‘lightbulb’ moment came when I realised that this *is* the daily reality for many businesses and organisations.We had a major supply-chain quality issue on a ‘cash cow’ product. We were ‘line down’ - we couldn’t build or ship product. There was $100million of revenue at stake that quarter alone. I learned a lot about my organisation, the people I worked with and myself.• Largest decrease in quality defects 100%• Largest increase in performance 100%• Largest financial saving: estimated at $100M in quarterly revenue• Longest running issue resolved: estimated at minimum 13+ years(that is as far back as the records went!)I’m still working to improve my listening, thinking, speaking and writing skills through Toastmasters International (TI) and still twanging away on my guitars too but I’ll never make a rock legend!I do love a good cup of ‘builders’ tea.Time for a chat? Email jim@unravel-this.com, call +44(0)7763 225827 or message me.My ‘cup of tea’… Change Management, Continuous Improvement, Lean Management, Agile, Value Stream Mapping, Root-cause analysis and Learning.