• Leader of client relationship for multiple Patient Services Programs at CoverMyMeds across Access, Affordability, and Adherence • Establish and strengthen positive relationships with C-Level Enterprise partners; liaise with partners to maintain customer satisfaction by implementing strategic client satisfaction and management initiatives. • Provide oversight for resolving client escalations, ensuring the delivery of high-quality support to client partners, thereby fostering long-term business partnerships. • Leadership of client projects, oversee the development of new products that meet client’s needs, and coordinate internal resources to maintain and enhance client product offerings. • Cultivate pipeline by prospecting, developing, and closing potential clients to meet sales targets and handle onboarding new clients with a major focus on client retention.

• Planned, directed, and managed the resources and processes required to implement the vision and strategy for next-generation hub platform (AMP) product development and product lifecycle management of existing products; led the implementation of go-to-market strategy.• Leveraged knowledge of multiple product offerings to develop solutions that integrated traditional access and adherence solutions with next-generation hub platform.• Successfully managed and finalized pricing negotiation, RFP responses, and contracting during highly tight schedules and high-volume work hours with cross-organizational stakeholders.• Spearheaded the largest new client implementation to date on the next-generation hub platform (AMP) and communicated direction by prioritizing tasks within the portfolio of projects.• Prepared data on various product areas and delivered in-person and virtual product presentations, including multiple conference speakerships. Facilitated sales training at the 2019 NSC, effectively describing product features to highlight its benefits and competitive advantages.

• Coordinated e-services product planning and execution through the product lifecycle, from concept to design, sample production, testing, forecast, cost, mass production, support, and product end life.• Gathered and prioritized product requirements from stakeholders, defined product vision, and collaborated with product teams, such as engineering, client, and sales teams, to ensure revenue and client satisfaction.• Managed e-services product for McKesson/RxCrossroads technology platforms; co-wrote e-services business case to bring CoverMyMeds technology to McKesson Hub programs as “ExpressCoverage.”• Spearheaded the administration of the ExpressCoverage services platform while simultaneously supporting client management and the sales team with product expertise and delivery of client presentations.• Led the development and implementation of a comprehensive product roadmap, effectively prioritizing and allocating tasks to product teams and overseeing resource distribution to ensure timely completion and delivery.

• Worked closely with the organizational leadership to guarantee the successful deployment and management of multiple patient services (Hub) programs.• Collaborated with the implementation and operations teams to oversee the three program launches and maintained the hub program through an unpredicted blockbuster product launch with an extensive backlog and execution of a work-in-progress reduction plan.• Reviewed reports from managers about customer service performance to identify improvement areas and managed the delivery of quarterly business reviews and strategic program insights.• Collected and evaluated client feedback and provided recommendations for changes to products and services based on feedback and requests received.• Established client relationships that promoted retention, loyalty, and elevated satisfaction levels by providing day-to-day client support.

• Coordinated activities for a software development team of six employees with various specializations, overseeing product software development from initial ideation to completion.• Spearheaded the development of process diagrams, wireframes, and project plans for university projects and supervised project execution to ensure quality and drive timely delivery.• Efficiently managed the university’s web presence and intranet site by collaborating with the marketing department.• Identified problems, explored different solutions, their risks, benefits, and impacts; proposed the best solutions to the university’s leaders and kept them updated with project progress.• Managed steering committees for Student Information System (SIS) and Constituent Relationship Management (CRM) systems.

• Brainstormed, created, and managed the sales of hardware and software solutions to small business customers of the Apple Retail Store; directed the execution of plans to strengthen relationships with small business customers.• Assisted the company with identifying and solving problems, including setting goals for improvement; attended meetings with the senior leadership to determine improvement areas.• Championed the development and implementation of systems that promoted efficiency and maximized profits for the company, tracked established KPIs, and prepared reports. Performed ongoing business reviews periodically to track business performance and conducted other duties supporting business growth and optimization.• Delivered training to a team of associates in the retail store on identifying business opportunities and initiating customer relationships for the small business department.