James Brock Email and Phone Number

● Programmed and troubleshot devices following installation. ● Ran cables and connected receivers. ● Repaired malfunctioning system components. ● Determine the best location for customer satellites. ● Fed cables through access holes, roof spaces and cavity walls. ● Positioned and terminated cables, wires and strapping. ● Drilled holes for wiring in wall studs, joists, ceilings and floors. ● Diagnosed and repaired hardware, software and system issues. ● Certified HughesNet installer.

● Programmed and troubleshot devices following installation. ● Ran cables and connected receivers. ● Repaired malfunctioning system components. ● Fed cables through access holes, roof spaces and cavity walls. ● Positioned and terminated cables, wires and strapping. ● Drilled holes for wiring in wall studs, joists, ceilings and floors. ● Diagnosed and repaired hardware, software and system issues.

● Programmed and troubleshot devices following installation. ● Ran cables and connected receivers. ● Repaired malfunctioning system components. ● Determine the best location for customer satellites. ● Fed cables through access holes, roof spaces and cavity walls. ● Positioned and terminated cables, wires and strapping. ● Drilled holes for wiring in wall studs, joists, ceilings and floors.Diagnosed and repaired hardware, software and system issues.

● Programmed and troubleshot devices following installation. ● Ran cables and connected receivers. ● Repaired malfunctioning system components. ● Determine the best location for customer satellites. ● Fed cables through access holes, roof spaces and cavity walls. ● Positioned and terminated cables, wires and strapping. ● Drilled holes for wiring in wall studs, joists, ceilings and floors.Diagnosed and repaired hardware, software and system issues.

• Evaluated leads obtained through direct referrals, lead databases and cold calling.• Met with an average of 3 walk-in policyholders a week to address and resolve complaints.• Met with 5 to 10 existing and prospective clients each week to select appropriate insurance policies.• Finalized sales and collected necessary deposits.• Collected all premiums on or before effective date of coverage.• Calculated quotes and educated potential clients on insurance options.• Met with prospective customers and business owners in their homes, businesses and other settings.• Conducted annual reviews of existing policies to update information.

• Closed an average of 6 new sales per week.• Evaluated leads obtained through direct referrals, lead databases and cold calling.• Finalized sales and collected necessary deposits.• Collected all premiums on or before effective date of coverage.• Calculated quotes and educated potential clients on insurance options.• Met with prospective customers and business owners in their homes, businesses and other settings.

• Operated bolt machine (single and double head), placed bolts in the roof of the mine to make working conditions safe for all employees. Installed 100 to 150 bolts per 8 to 10 hour shift.• Operated scoop to clean and dust mining sections.• Unloaded 75 to 100 shuttle car loads onto conveyor belt per 8 to 10 hour shift.• Controlled conveyors that ran the entire length of shuttle cars in order to distribute loads as loading progresses. • Guided and stopped cars by switching, applying brakes, or placing scotches between wheels and rails. • Observed hand signals, grade stakes, or other markings when operating machines.• Mine Emergency Technician certified.

• Supervised a team of 8 associates (Provisioning Technical Engineers).• Completed 8 performance reviews each month, offering praise and recommendations for improvement.• Support for process and escalations.• Assisted associates with their daily work.

• Managed business class internet, speeds ranging from fractional to DS3 and circuits ranging from internet to private network.• Configured Cisco routers.• Provided base level IT support to non-technical personnel.• Managed call flow and responded to technical support needs of customers.• Resolved customer issues in a clear, courteous and straightforward manner.• Demonstrated professionalism and courtesy with customers at all times.• Identified and solved technical issues with a variety of diagnostic tools.• Conducted research to address customer concerns.• Remained up-to-date on the latest technologies and solutions applicable to company products.• Met or exceeded service and quality standards every review period.• Received employee of the month.

• Effectively managed a high-volume of inbound and outbound customer calls.• Answered a constant flow of customer calls with up to 100 calls in queue per minute.• Addressed and resolved customer product complaints empathetically and professionally.• Defused volatile customer situations calmly and courteously.• Accurately documented, researched and resolved customer service issues.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.• Met or exceeded service and quality standards every review period.