James Bronder Email & Phone Number

Rosemont, Illinois

Riverwoods, Illinois

Manage the outsourcing team responsible for level 1.5 Enterprise server infrastructure, and 2nd level desktop support. Provide team direction while focusing on the efficiency of the team within the Wintel arena. Train and mentor team members to become highly effective technicians promoting growth and understanding. Plan and lead initiatives within the department while collaborating those changes with technical teams and business customers.

Oakbrook Terrace, Illinois

Team Lead responsible for all 1.5 Enterprise level support activities at Discover Card Account. Primary responsibilities include incident support and resolution, change implementation, and service catalog processing. The team closes approximately 1000 incidents, 60 changes, and 300 service requests per month while participating in a 24 x 7 primary support pager role. The team is also participates in special projects when required.

Riverwoods, Illinois

Team accountable for Enterprise support on Intel platform crossing multiple sites, domestic and international. Provide project support ranging from independently run internal projects to large-scale flagships while maintaining production stability and growth. Continuously innovate and improve the efficiency of the supported platforms and systems.

Riverwoods, Illinois

Worked collaboratively with 5 man team to provide end-to-end engineering and support for all infrastructure activities. Included software deployment, server/desktop hardware, LAN/WAN connectivity, DNS/DHCP, and desktop/server application support.