James Brown Email & Phone Number

Seattle, Washington, United States

Senior strategic partner working across business, product, program, and tech teams to identify, evaluate, and implement strategic priorities in global travel insurance and fintech space• Led cross-functional team to $200M revenue identification opportunity gathering data and insights on market trends, competitive landscape, and performance for ongoing competitive analysis• Drove $10M+ decisions with business overview and product/program materials for presentations to CEO and CTO, business case sizing, departmental town halls, and cross-functional strategy sessions• Facilitated monthly business reviews for leadership team by preparing and presenting comprehensive reports and analysis, enabling informed decision-making and effective planning

New York, New York, United States

Strategic partner to Chief Strategy Officer, CEO, President, and Board of Directors, managing three senior analysts• Planned organization, product, and culture integration for $3.6B acquisition• Built change management plan for 20% organization growth with CEO, COO, and CHRO• Reduced structural costs by $100M annually with roadmap and guidelines for CFO and CHRO• Led detailed competitive benchmarking, identifying 3 key areas to win consumers and differentiate versus competitors• Drove creation of internal strategy documents to ensure internal alignment and prioritization across 32 senior leaders• Managed three senior analysts conducting comprehensive consulting and M&A work for CEO and Board of Directors

Fontainebleau, France

• President of OUTSEAD, LGBT affinity group• Elected student life representative in Student Council• Winning team out of 60 for Master Strategist Day, campus-wide consulting case challenge

Hong Kong

Consultant for Tommy Hilfiger retail integration in Hong Kong, Macau, Taiwan, Singapore, and Malaysia• Created $70M acquisition integration roadmap with senior leaders• Defined roles and responsibilities of acquired personnel through 50+ organizational interviews • Produced slide decks to identify opportunities for improvement and optimization across the region• Managed timelines for cross-functional taskforce overseeing systems and loyalty integrations

Greater Chicago Area

International product manager for loyalty redemptions generating more than $55M annually within MileagePlus frequent flyer program, focused on non-air portfolio, including retail and hotels• Built major retail partnership with Japanese e-commerce giant Rakuten, enabling 500K customers in Japan to use miles for online and in-store shopping, generating US$1M annually in revenue, through digital loyalty currency conversion API • Developed service manual and trained 30 Japanese contact center agents • Forecasted revenue and managed loyalty redemption products with major retail brands, including Apple and Google, as well as regional warehouse operations, adding US$60M annually • Led email and direct-mail marketing for 6 retail products, reaching more than 15M customers annually with a budget of more than US$15M, including modelling the financial impacts and ROI of a US$1M seasonal marketing campaign

Greater Chicago Area

Managed all flights from the United States to Puerto Rico and nine other destinations in Latin America• Implemented strategy to increase load factor (percentage of seats filled) from 91% to 97% in key New York-Caribbean markets despite 103% capacity growth• Created revenue strategy for relaunch of Cuba service after 70-year absence, resulting in doubled capacity within one year • Analyzed data for growth opportunities and realized 20% yield growth in markets with increased capacity• Accurately forecasted consumer demand/revenue for peak travel seasons to ensure high-yield fares without overbooking

Greater New York City Area

Increased revenue for major airlines through pricing optimization at travel tech startup• Oversaw US$2.3M revenue growth in 6 months on 4 strategic accounts, outperforming similar portfolios by 27%• Launched programs for Ethiopian Airlines, Kenya Airways, Philippine Airlines, and Singapore Airlines• Analyzed revenue data for 40 airlines to create an anonymized benchmark to measure upgrade pricing against competitors• Maintained email communications and API improvements for Lufthansa, Qantas, and Virgin Australia upgrade products

Hong Kong

Advised on international digital and media strategy for foreign-affairs and NGO clients and small and medium-sized enterprises• Prepared daily political and media risk reports for major sovereign government• Created a client-centric stakeholder map that increased business contacts by 300% for an East African government• Identified potential charities for major pharmaceutical company to sponsor• Advised clients to use digital strategy to successfully penetrate and aggressively expand sales in emerging markets in Asia• Built consumer-driven brand strategy based on market research and business data

Master Of Business Administration - Mba, International Business

Activities and Societies: Elected student life representative in Student Council, winner of Master Strategist Day (campus-wide consulting.

Bachelor Of Arts (Ba), European Studies With German And French

-Certificates of German and French Translation

Foreign Study Program