James Brown

James Brown Email and Phone Number

Director, Strategic Growth @ Ascenda | Strategy Consulting
James Brown's Location
New York City Metropolitan Area, United States
James Brown's Contact Details

James Brown personal email

n/a
About James Brown

With over twelve years of experience in strategy, product, and program management, I am a senior strategic manager at Expedia Group, the world's leading online travel platform. I work across business, product, program, and tech teams to identify, evaluate, and implement strategic priorities in the global travel insurance and fintech space, leveraging data and insights, customer feedback, and market trends. I am passionate about creating value for both customers and partners, and delivering innovative and seamless solutions that enhance the travel experience. I bring a diverse and international perspective to my role, having lived and worked in five countries and speaking three languages fluently.In my current role, I have led a cross-functional team to identify a $200M revenue opportunity by conducting a comprehensive competitive analysis and market research for the travel insurance and fintech sector. I have also driven $10M+ decisions with business overview and product/program materials for presentations to the CEO and CTO, business case sizing, departmental town halls, and cross-functional strategy sessions. Additionally, I have facilitated monthly business reviews for the leadership team by preparing and presenting comprehensive reports and analysis, enabling informed and data-driven decisions. I have demonstrated strong cross-functional team leadership, project management, and product management skills in my role, as well as analytical, communication, and presentation skills.

James Brown's Current Company Details

Director, Strategic Growth @ Ascenda | Strategy Consulting
James Brown Work Experience Details
  • Expedia Group
    Senior Strategy Manager
    Expedia Group Sep 2022 - May 2024
    Seattle, Washington, United States
    Senior strategic partner working across business, product, program, and tech teams to identify, evaluate, and implement strategic priorities in global travel insurance and fintech space• Led cross-functional team to $200M revenue identification opportunity gathering data and insights on market trends, competitive landscape, and performance for ongoing competitive analysis• Drove $10M+ decisions with business overview and product/program materials for presentations to CEO and CTO, business case sizing, departmental town halls, and cross-functional strategy sessions• Facilitated monthly business reviews for leadership team by preparing and presenting comprehensive reports and analysis, enabling informed decision-making and effective planning
  • Jetblue
    Strategy Manager
    Jetblue Apr 2021 - Aug 2022
    New York, New York, United States
    Strategic partner to Chief Strategy Officer, CEO, President, and Board of Directors, managing three senior analysts• Planned organization, product, and culture integration for $3.6B acquisition• Built change management plan for 20% organization growth with CEO, COO, and CHRO• Reduced structural costs by $100M annually with roadmap and guidelines for CFO and CHRO• Led detailed competitive benchmarking, identifying 3 key areas to win consumers and differentiate versus competitors• Drove creation of internal strategy documents to ensure internal alignment and prioritization across 32 senior leaders• Managed three senior analysts conducting comprehensive consulting and M&A work for CEO and Board of Directors
  • Insead
    Mba Candidate
    Insead Dec 2018 - Dec 2019
    Fontainebleau, France
    • President of OUTSEAD, LGBT affinity group• Elected student life representative in Student Council• Winning team out of 60 for Master Strategist Day, campus-wide consulting case challenge
  • Pvh Corp.
    Strategy Consultant (Mba Intern)
    Pvh Corp. Jun 2019 - Jul 2019
    Hong Kong
    Consultant for Tommy Hilfiger retail integration in Hong Kong, Macau, Taiwan, Singapore, and Malaysia• Created $70M acquisition integration roadmap with senior leaders• Defined roles and responsibilities of acquired personnel through 50+ organizational interviews • Produced slide decks to identify opportunities for improvement and optimization across the region• Managed timelines for cross-functional taskforce overseeing systems and loyalty integrations
  • United Airlines
    Product Manager - Loyalty
    United Airlines May 2017 - Dec 2018
    Greater Chicago Area
    International product manager for loyalty redemptions generating more than $55M annually within MileagePlus frequent flyer program, focused on non-air portfolio, including retail and hotels• Built major retail partnership with Japanese e-commerce giant Rakuten, enabling 500K customers in Japan to use miles for online and in-store shopping, generating US$1M annually in revenue, through digital loyalty currency conversion API • Developed service manual and trained 30 Japanese contact center agents • Forecasted revenue and managed loyalty redemption products with major retail brands, including Apple and Google, as well as regional warehouse operations, adding US$60M annually • Led email and direct-mail marketing for 6 retail products, reaching more than 15M customers annually with a budget of more than US$15M, including modelling the financial impacts and ROI of a US$1M seasonal marketing campaign
  • United Airlines
    Revenue Management
    United Airlines Oct 2016 - May 2017
    Greater Chicago Area
    Managed all flights from the United States to Puerto Rico and nine other destinations in Latin America• Implemented strategy to increase load factor (percentage of seats filled) from 91% to 97% in key New York-Caribbean markets despite 103% capacity growth• Created revenue strategy for relaunch of Cuba service after 70-year absence, resulting in doubled capacity within one year • Analyzed data for growth opportunities and realized 20% yield growth in markets with increased capacity• Accurately forecasted consumer demand/revenue for peak travel seasons to ensure high-yield fares without overbooking
  • Plusgrade
    Partner Manager
    Plusgrade Jul 2015 - Jun 2016
    Greater New York City Area
    Increased revenue for major airlines through pricing optimization at travel tech startup• Oversaw US$2.3M revenue growth in 6 months on 4 strategic accounts, outperforming similar portfolios by 27%• Launched programs for Ethiopian Airlines, Kenya Airways, Philippine Airlines, and Singapore Airlines• Analyzed revenue data for 40 airlines to create an anonymized benchmark to measure upgrade pricing against competitors• Maintained email communications and API improvements for Lufthansa, Qantas, and Virgin Australia upgrade products
  • Ground Consulting
    Strategy Consultant
    Ground Consulting Jul 2012 - Jun 2015
    Hong Kong
    Advised on international digital and media strategy for foreign-affairs and NGO clients and small and medium-sized enterprises• Prepared daily political and media risk reports for major sovereign government• Created a client-centric stakeholder map that increased business contacts by 300% for an East African government• Identified potential charities for major pharmaceutical company to sponsor• Advised clients to use digital strategy to successfully penetrate and aggressively expand sales in emerging markets in Asia• Built consumer-driven brand strategy based on market research and business data

James Brown Education Details

Frequently Asked Questions about James Brown

What is James Brown's role at the current company?

James Brown's current role is Director, Strategic Growth @ Ascenda | Strategy Consulting.

What is James Brown's email address?

James Brown's email address is ja****@****ead.edu

What schools did James Brown attend?

James Brown attended Insead, American University, Ludwig-Maximilians Universität München / University Of Munich.

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