James Shea Email & Phone Number

Lake Forest, California, US

• Key C-level executive leading business and Internal and Customer facing strategies.
• Develop and Implement Corporate Procedures to ensure data compliance, positive user experience, and business continuity.
• Focused on delivery immersive solutions to internal process and custom facing solutions.

• As CTO, held accountability for product management, technology delivery, user experience, production infrastructure, project management, and production security.
• Responsible for B2B and B2C products, services, and procedures to transition company from a Mortgage Broker to a Mortgage Lender in both the Retail and Wholesale Markets.
• Key player in earning major licensing and certifications with Aggregators as well as State and Federal Authorities.
• Addressed complex technical challenges associated with systems integrations and new system implementations.

Henderson, Nevada, US

• Managed the design, build, and move of three offices to a new corporate office locations.
• Develop an internal Information technology team with technical expertise and focus on customer service.
• Developed a cloud based infrastructure and developed a IT team comprised of internal resources and contract resources to maintain system up times and minimize costs.
• Established service level agreements with product companies and external customers by defining and maintaining system level performance criteria to provide overall system up time of 99.999%.
• Develop and managed the technical and compliance roll out of TRID in 2015.
• Redesigned and implemented a new California Per Diem refund process.

Irvine, CA, US

• Working in conjunction with Branch EVP, Sales (VP or Director), Director of Business Development, and Director of Processing to set organizations goals and expectation. Develop processes to meet said goals. Develops.
• Point of contact for all Technology, Facilities, and Customer Service resources.
• Assesses and procures proper resources for project needs.
• Develops systems and processes to meet changing business needs.
• Manages project time tables to ensure timely delivery and desired objectives are met.
• Develops and Manages relationships with Corporate department heads in order to secure resources for business needs and projects.

Irvine, CA, US

• Reporting to the CEO and EVP of operations, responsible and accountable for ensuring that the Internal Domain and e-Commerce infrastructure is highly available, extremely scalable while maintaining great performance.
• Successfully implemented the system upgrade from SalesLogix 6.2 LAN to the new SalesLogix 7.1 web.
• Managed the development and network teams to ensure all milestones where achieved in a timely manner, developed the processes to migrate the data from one data structure to the other, and worked with the development.
• Implemented and managed the domain integration of 2 AD domains when Ameripath was acquired by Prospect Mortgage.
• Manage both on-site and off-site development teams, network administrators, and quality assurance teams.
• Significantly reduced downtime of all applications by implementing best practices for software patches.

Placentia, California, US

• Resolve end user data, network, and PBX issues
• PBX administration
• Wiring new phone circuits and data connections
• Monitoring of network traffic data
• Repairing and setting up PC’s
• Troubleshoot and maintain HP-UX environment

US