James Shea Email & Phone Number

Lake Forest, California, Us

• Key C-level executive leading business and Internal and Customer facing strategies.• Develop and Implement Corporate Procedures to ensure data compliance, positive user experience, and business continuity.• Focused on delivery immersive solutions to internal process and custom facing solutions.

• As CTO, held accountability for product management, technology delivery, user experience, production infrastructure, project management, and production security. • Responsible for B2B and B2C products, services, and procedures to transition company from a Mortgage Broker to a Mortgage Lender in both the Retail and Wholesale Markets.• Key player in earning major licensing and certifications with Aggregators as well as State and Federal Authorities.• Addressed complex technical challenges associated with systems integrations and new system implementations.

Henderson, Nevada, Us

• Managed the design, build, and move of three offices to a new corporate office locations.• Develop an internal Information technology team with technical expertise and focus on customer service.• Developed a cloud based infrastructure and developed a IT team comprised of internal resources and contract resources to maintain system up times and minimize costs.• * Established service level agreements with product companies and external customers by defining and maintaining system level performance criteria to provide overall system up time of 99.999%.• Develop and managed the technical and compliance roll out of TRID in 2015.• Redesigned and implemented a new California Per Diem refund process.• Developed business rules using Visual Basic and C# with Ellie Mae Encompass to streamline sales and operational work flow.• Utilizing SDK created plugins for Ellie Mae Encompass in order create custom external alerts to brokers.• Built out SQL server 2010 with SQL Reporting . Developed security based dynamic reporting utilizing real time Ellie Mae Encompass loan level data.• Developing Web process which will allow servicing, and investor loan level information to be imported into data warehouse. Data will then be used for loan performance matrix, portfolio protection triggers, and dupe checking.• Manage project time tables to ensure timely and cost effective delivery and desired objectives are met.• Works with senior management team to develop business flow process and project plans to meet changing business needs.• Aligning Information Technology plans with strategic business objectives, including revenue growth and profitability through effective collaboration with key stakeholders.• Consistently innovates and implements business strategies to drive positive financial and cultural results.

Irvine, Ca, Us

Working in conjunction with Branch EVP, Sales (VP or Director), Director of Business Development, and Director of Processing to set organizations goals and expectation. Develop processes to meet said goals. Develops and utilizes Management tools to ensure goals are being met.• Point of contact for all Technology, Facilities, and Customer Service resources.• Assesses and procures proper resources for project needs.• Develops systems and processes to meet changing business needs.• Manages project time tables to ensure timely delivery and desired objectives are met.• Develops and Manages relationships with Corporate department heads in order to secure resources for business needs and projects.• Manages data flow in order to develop metrics-based management tools in order to better manage business process.• Develops internal customer service and operations team to ensure career path development and job knowledge growth so that the operations team in continually executing company constitution of world class service.• Works with senior management team to develop business flow process and project plans to meet changing business needs.• Proactively monitors operations business process. Resolves bottle necks in process flow in a timely manner.• Protects operations by keeping information confidential.• Provides information by collecting, analyzing, and summarizing development and service issues.• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development life cycle.Metrics-Based Management:• Developing business plans and resources to meet operational goals. Analyzing Information , General Programming Skills, Software Design, Software Debugging, Software Documentation, Software Testing, Problem Solving, Teamwork, Software Development Fundamentals, Software Development Process, Software Requirements

Irvine, Ca, Us

Reporting to the CEO and EVP of operations, responsible and accountable for ensuring that the Internal Domain and e-Commerce infrastructure is highly available, extremely scalable while maintaining great performance levels. Leading the efforts for design, implementation, maintenance, and support of the system architecture for the entire. • Successfully implemented the system upgrade from SalesLogix 6.2 LAN to the new SalesLogix 7.1 web. • Managed the development and network teams to ensure all milestones where achieved in a timely manner, developed the processes to migrate the data from one data structure to the other, and worked with the development team as well as developed the customization for the new platform. • Implemented and managed the domain integration of 2 AD domains when Ameripath was acquired by Prospect Mortgage.• Manage both on-site and off-site development teams, network administrators, and quality assurance teams. • Significantly reduced downtime of all applications by implementing best practices for software patches.• Increased monitoring of all single points of failure and reduced downtime by changing the infrastructure.• Drastically reduced hardware costs by using virtualization technologies to reduce downtime for critical systems.• Led successful implementation of numerous projects to help increase traffic and conversion: multiple page designs, Commission Junction, product normalization, expert and customer reviews.• Document, implement, and set accountability for software development and quality assurance.• Manage all aspects of the Software Development Life-cycle.• Increased productivity through application development and deployment.• Develop, test, and execute best practices for security implementation and data recovery.

Placentia, California, Us

• Resolve end user data, network, and PBX issues• PBX administration• Wiring new phone circuits and data connections• Monitoring of network traffic data• Repairing and setting up PC’s• Troubleshoot and maintain HP-UX environment• Setting up and Monitoring Video Conference equipment• Setting up telephony and data connections with off site locations via frame relay• Maintaining and implementing network security protocols• Written programs in VB6, VB.NET, Coldfusion, and the Procomm Plus ASP • Upgrading software and hardware • Setup new servers with Server 2003, 2000, and Red hat Linux• Research and implement new software and hardware technologies

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