James B. Taylor, Iii, Esq. Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia

Responsible for working on federal regulatory/legislative policy initiatives with internal business leaders to assess and develop appropriate company positions regarding proposed federal rules and regulations impacting voice, video, Internet and home/business security services.

Greater Atlanta Area

As the head of residential credit strategy and policy, direct all activities involving analyzing and implementing new strategies to improve overall profitability, while simultaneously ensure regulatory compliance to FCRA, ECOA, and all applicable state statutes.

Baltimore, Maryland Area

Credit and Collections leader for Neilsen Audio, managed the receivables for all of its over 2000 commercial customers including radio stations, advertisers, and media firms. Developed and managed an account-level reserve analyses integral for internal governance and Sarbanes-Oxley (SOX) reporting.

Baltimore, Maryland Area

• Managed all credit and debit card mailing campaigns including negotiation of costs relative to fulfillment vendor as well as freight and postage expenses.
• Developed and managed process improvements to ensure returned mail to the local P.O. Box was sorted and processed more efficiently to reduce fraud and improve capture of right-party customer information.
• Through the use of national macroeconomic data, compared losses (straight rolling and bankruptcy) and delinquency levels to those experienced by the credit union.

Baltimore, Maryland Area

• Managed all credit and debit card mailing campaigns including negotiation of costs relative to fulfillment vendor as well as freight and postage expenses.
• Developed and managed process improvements to ensure returned mail to the local P.O. Box was sorted and processed more efficiently to reduce fraud and improve capture of right-party customer information.
• Through the use of national macroeconomic data, compared losses (straight rolling and bankruptcy) and delinquency levels to those experienced by the credit union.
• Developed monthly reporting to highlight historical and projected delinquency and losses for an audience that included the Chief Executive Officer and the Board of Directors.Created Microsoft Access-based user.
• Managed recovery actions for direct collections, Real Estate (up to FIP), and specialty collections (insurance premiums, complementary products, employee accounts)
• As primary department manager, increased direct collections by 11% to over $1.2MM/month

Greater Philadelphia Area

• Managed external outbound/inbound call center vendors to ensure in established metrics are met, including CPH, penetration rate and resolution rate.
• Assisted in the development of policy and procedures relative to call center management and production
• Created various analysis to discover ways to positively impact and improve penetration of complementary credit card products
• Oversaw back-end technical processes including, but not limited to, file transmittal diagnostics and internal-to-external data sharing

Baltimore, Maryland Area

• Trained new employees on various sales/collections techniques, departmental functions and expectations.
• Implemented key initiatives for proficiency to maintain acceptable service level.
• Trained employees on sales techniques, negotiation, time management and customer servicing.
• Created and tracked marketing initiatives involving complementary products and services

Doctor Of Law (Jd), American/U.S. Law/Legal Studies/Jurisprudence

Bachelor Of Applied Science (Basc), Mass Communication/Media Studies

Jazz/Jazz Studies