• Investigated and remediated internal and client security incidents.• Reviewed and investigated logs/alerts generated by QRadar, DarkTrace and LogInsight.• Conducted internal vulnerability assessments (Tenable Nessus) and coordinated remediation efforts.• Technical lead for multiple Trend Micro product suite deployments for clients.• Technical lead for our managed MSSP AV offering as well as our internal AV platform. Managing over 100 clients that have up to and including user… Show more • Investigated and remediated internal and client security incidents.• Reviewed and investigated logs/alerts generated by QRadar, DarkTrace and LogInsight.• Conducted internal vulnerability assessments (Tenable Nessus) and coordinated remediation efforts.• Technical lead for multiple Trend Micro product suite deployments for clients.• Technical lead for our managed MSSP AV offering as well as our internal AV platform. Managing over 100 clients that have up to and including user bases of 2800+ users.• Implemented a security awareness testing and training program for the company which significantly increased the number of reported phishing attempts and improved overall security posture.Operated in technical lead and presales roles to provide this service to our clients.• Conducted and assisted with security assessments for clients.• Completed standard changes and troubleshooting for our Fortinet & Palo Alto NGFWs. Show less

• Promoted to Shift Lead and provided mentorship and guidance to team members. • Level 1 and 2 support for 5 – 500+ seat clients. • Experienced in Microsoft Active Directory, Exchange, and Office suites.• Worked with Citrix, VMWare and HyperV environments.

• Co-ordinated and supported Student IT Advisors in their frontline roles including training, backup support and developing resources and skills.• Developed new processes with management to improve service and push new initiatives.• Ensure faults are escalated to the appropriate departments and followed up on.• Develop and maintain effective relationships between Student IT and other Customer Services staff.

• Worked effectively and efficiently either individually or within a team to provide level 1 help desk support to university staff and students. • Identified and solved or recommended solutions to any issues clients had with their personal devices (Mobile Phones, Laptops, and Tablets).• Troubleshooted issues with the MS Office suite.